Shaoqing Zhang, Sihong Zhang and Yuan Zhang
This study aims to investigate mechanisms and boundary conditions of the impact of customer engagement strategies (CESs) on customer loyalty (CL) based on goal-framing and…
Abstract
Purpose
This study aims to investigate mechanisms and boundary conditions of the impact of customer engagement strategies (CESs) on customer loyalty (CL) based on goal-framing and well-being theory.
Design/methodology/approach
Through a three-stage, time-lagged research design, 246 valid samples were obtained. This study tested and validated the proposed framework using hierarchical regression analysis and a moderated mediation procedure.
Findings
First, CESs have a significant positive impact on CL. Second, consumer well-being (CWB) partially mediates the CESs–CL relationship. Third, information processing style (IPS) moderates the impact of CESs on CWB, with a more pronounced effect observed under the affective processing style. Finally, IPS further moderates the indirect effect of CESs on CL, indicating that CESs enhance CL through increased CWB, particularly under the affective processing style.
Originality/value
Revealing the pivotal role of CESs in enhancing CL at the corporate level helps bridge the gap between companies and customers, thereby facilitating the establishment of long-term cooperative relationships. Additionally, introducing the concept of CWB into the study of CL offers a novel perspective for understanding customer behavior.
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Sihong Wu, Di Fan and Anaiya Jeetendra Dabasia
Drawing on Herzberg's motivation-hygiene perspective, this study examines the factors affecting expatriate adjustment and the relationship between expatriate adjustment and…
Abstract
Purpose
Drawing on Herzberg's motivation-hygiene perspective, this study examines the factors affecting expatriate adjustment and the relationship between expatriate adjustment and subsidiary performance of emerging market multinational enterprises (EMNEs).
Design/methodology/approach
Using structural equation modeling, this study tests a proposed conceptual model based on a matched dataset collected from 38 EMNEs.
Findings
The findings reveal that perceived organizational support (POS) and family adjustment are positively associated with expatriate adjustment, while remuneration and job burnout have no significant relationships with expatriate adjustment. In addition, expatriate adjustment is positively associated with the foreign subsidiary performance of EMNEs.
Originality/value
This study contributes to expatriate adjustment research in the EMNE context by distinguishing motivators and hygiene factors in affecting the expatriates' attitudes toward international assignments. Empirical evidence of expatriate adjustment-subsidiary performance relationship also enriches the authors’ knowledge of EMNEs' expatriation practices.
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Sihong Wu and Maureen Benson-Rea
Despite a growing body of research focusing on the dark side of sharing economy development, arguments are fragmented and incomplete. This study aims to address the gap by…
Abstract
Purpose
Despite a growing body of research focusing on the dark side of sharing economy development, arguments are fragmented and incomplete. This study aims to address the gap by integrating existing viewpoints based on a provider’s perspective.
Design/methodology/approach
This study conducted a bibliometric analysis using text mining and clustering algorithm techniques to measure the scope of scientific output on this topic and identify the main research themes.
Findings
Through the bibliometric analysis, this study developed an integrative framework based on the platform providers’ internal management issues and external conflicts with consumers, society, government regulations and traditional business. It also identified significant gaps within each research theme and proposed a future research agenda.
Originality/value
Sharing economy development has not yet been fully understood and regulated, leading to unprecedented challenges to existing business systems. The study addresses knowledge gaps and advances the understanding of the dark side of the sharing economy based on the provider’s internal management and interplay with external forces. It offers a roadmap for future research to advance understanding of the “hidden” dark side of the sharing economy.
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From the perspective of land mortgages, the purpose of this paper is to understand how farmers can be motivated to utilize environment-friendly formula fertilizers, thereby…
Abstract
Purpose
From the perspective of land mortgages, the purpose of this paper is to understand how farmers can be motivated to utilize environment-friendly formula fertilizers, thereby reducing the use of chemical fertilizers.
Design/methodology/approach
Two hypotheses are empirically tested using questionnaire responses from 714 farmers across three provinces in China to establish the relationship and to determine the role land rent plays.
Findings
This study finds that farmers who obtain land mortgages will be more willing to apply formula fertilizers in order to obtain higher value of their “own” land. This is because obtaining land mortgages can be considered as the process of titling land management rights. Farmers who have been transferred the land by verbal agreement no longer need to worry about losing it at any time. Hence, they are willing to apply formula fertilizers on their transferred land. Similarly, farmers who have been transferred the land by written contract to obtain more land mortgages will also be willing because the formula fertilizers can not only improve the quality of their transferred land, but also increase its value as collateral. This mechanism is clearer in the area where the average land rent is relatively lower.
Originality/value
No study has yet linked the reform of land mortgages to environmentally friendly behavior. While other studies have focused on the way access to credit changes farmer investments and spending, this particular relationship has not yet been formalized, giving this study theoretical and empirical significance.
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Di Fan, Sihong Wu, Yiyi Su and Vikas Kumar
International experience has long been recognized as a crucial determinant for firms’ knowledge management in the existing literature. However, within a global context, the…
Abstract
Purpose
International experience has long been recognized as a crucial determinant for firms’ knowledge management in the existing literature. However, within a global context, the relationship between international experience and the performance of multinational enterprises is intricate and remains ambiguous. While the impact of people mobility has been extensively studied, limited understanding exists regarding how global mobility of people and evolving external environments reshape the relationship. This study aims to integrate existing empirical evidence on this relationship and examines the contingencies posed by environmental factors.
Design/methodology/approach
This study conducted a multilevel meta-analysis based on a sample of 231 effect sizes collected from 167 articles to systematically examine the international experience–performance relationship, considering the moderating effect of the global mobility of people and the rise of national sentiments (including authoritarianism and protectionism). A two-stage procedure comprising Hedges-Olkin-type meta-analysis and random-effects meta-analytic regression was adopted.
Findings
The findings demonstrate a predominantly positive international experience–performance relationship that varies across studies owing to differences in research design, variable measurements and firm characteristics. The relationship is positively moderated by the global mobility of people, yet the positive effect is contingent upon the level of national sentiments within home countries. The beneficial effect of inbound mobility on this relationship is attenuated by authoritarianism and protectionism, while the effect of outbound mobility is positively influenced by authoritarianism and less affected by protectionism.
Originality/value
This study offers novel theoretical insights into multinationals’ knowledge accumulation in the internationalization process. It contributes to the existing literature by presenting an integrated framework elucidating the international experience–performance relationship. Building upon the knowledge-based view, it integrates environmental dynamics and national sentiments to investigate the performance implications of multinationals’ international experience, thereby providing valuable practical insights for effective global knowledge management.
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The debate surrounding the influence of parental nutritional knowledge on offspring’s susceptibility to overweight/obesity persists, with a dearth of research elucidating the…
Abstract
Purpose
The debate surrounding the influence of parental nutritional knowledge on offspring’s susceptibility to overweight/obesity persists, with a dearth of research elucidating the mechanisms involved. This study aims to explore if and how parental nutrition knowledge affects adolescents' overweight and obesity, by highlighting the mediating effect of parental perceived severity of obesity.
Design/methodology/approach
A questionnaire was conducted in Zhejiang Province, China, with a sample of 2,298 students as well as their parents during November–December 2022. Logistic regression and propensity score matching methods was used to validate the relationship between parental nutrition knowledge and adolescents' overweight/obesity, while the multiplication coefficient method was used to test the mediation effect.
Findings
Parental nutrition knowledge significantly reduces the odds ratio for adolescent obesity, without affecting the likelihood of overweight. The perceived severity of obesity fully mediates the relationship between parental nutrition knowledge and adolescents' overweight and obesity.
Research limitations/implications
By exploring mediating factors, the analysis offers an innovative explanation of the process by which nutritional knowledge influences health behaviors. Lack of relevant motivation or beliefs is an important reason for the failure of nutritional knowledge. If parents do not have sufficient awareness of the dangers of overweight or obesity, they will have inadequate motivation to apply nutritional knowledge in guiding dietary or exercise decisions. We also supplement the literature by demonstrating the health belief model in highlighting the mediating mechanism of perceived severity in the relationship between parental nutrition knowledge and adolescents' obesity.
Practical implications
Extending the research focus on subjective beliefs and cognitive motivation bears important policy implications for designing education campaigns to effectively restrain the obesity rate. Considering that many Chinese parents have insufficient awareness of the dangers of childhood overweight and obesity, even considering “chubby children” as symbols of “cuteness” and “health”. This can largely undermine their motivation to apply nutritional knowledge to restrain adolescents' overweight and obesity. Consequently, education campaigns, public health professionals and government agencies can be developed aiming to increase parental nutrition knowledge, especially on the hazards of obesity.
Social implications
With the prevalence of overweight and obesity among adolescents, it is critical to control students' weight and health. Families, especially parents, are vital to the physical and mental health of adolescents. This research confirmed that improving parental nutrition knowledge is necessary for maintaining a healthy weight for adolescents. Results also emphasized that the association between parental nutritional knowledge and adolescents' overweight or obesity was mediated by parental perceived severity. This indicates that interventions designed to enhance parental nutritional knowledge should pay more attention to strengthening parental cognition of and beliefs in obesity.
Originality/value
This paper added to the debate on the impact of parental nutritional knowledge on adolescent’s overweight and obesity. Based on the health belief model, it also identified a novel pathway and mechanism by highlighting the importance of subjective motivations and beliefs such as the perceived severity of obesity in influencing overweight/obesity. Conclusions bear important policy implications for designing education campaigns to effectively restrain the obesity rate.
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Ai Yue, Yaojiang Shi, Renfu Luo, Linxiu Zhang, Natalie Johnson, Scott Rozelle and Qiran Zhao
Although access to safe drinking water is one of the most important health-related infrastructure programs in the world, drinking water remains a large problem in China today…
Abstract
Purpose
Although access to safe drinking water is one of the most important health-related infrastructure programs in the world, drinking water remains a large problem in China today, especially in rural areas. Despite increased government investment in water resource protection and management, there is still an absence of academic studies that are able to document what path the investment has taken and whether it has had any tangible impact. The purpose of this paper is to analyze the impact of drinking water investment on drinking water in China.
Design/methodology/approach
The authors make use of nationally representative data from 2005 and 2012 to measure the impact of drinking water investment among 2,028 rural households in 101 villages across five provinces. Both ordinary least squares regression and probit regression are used to analyze the correlates and the impact of drinking water investment.
Findings
The authors demonstrate that water quality was likely a significant problem in 2004 but that China’s investment into drinking water appears to have resulted in initial improvements during the study period. The authors show that the most significant change came about in terms of hardware: villages that received more drinking water investment now have more piped tap water and more access to water treatment infrastructure (disinfecting and filtering facilities). High rates of rural resident satisfaction with drinking water suggest the effects of drinking water investment are being felt at the village level.
Originality/value
To the authors’ knowledge, this is the first empirical study on drinking water investment over time in rural China using nationally representative data.