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This study aims to explore the use of artificial intelligence (AI) personas for training library staff in an online chat reference environment, enhancing trainees’ abilities to respond effectively to real-life patron requests.

The project used ChatGPT-4 to construct custom generative pretrained transformers (GPTs) that acted as library patrons and presented the types of questions and reference requests that library staff would likely receive. These AI personas were improved iteratively and collaboratively. Novice chat reference users were surveyed on their experiences with the final AI personas.

The use of AI personas for training library staff showed promising results. AI personas could simulate interactions with actual patrons, and trainees’ confidence levels increased due to their use. However, limitations still exist, as AI personas were prone to providing overly detailed answers or required prompting to stay on task.

To the best of the authors’ knowledge, this study is among the first to apply AI personas in the context of improving training for online chat reference. The experience contrasts with other efforts to use generative AI to provide answers directly to patrons without human intervention or involvement.

The author takes a comprehensive look at the accessibility of e-resources for all people, including those with disabilities, in the context of collection development (CD).

Employing a combination of research methodologies — policy analysis, content analysis, and phone survey—the author explores the extent to which the needs of people with disabilities are considered.

Several professional library organizations recommend accessibility-sensitive selection and procurement procedures. However, not all students enrolled in library school programs might learn about the issue. Few books on the subject cover the issue adequately. Nationwide, CD policies requiring conformance to accessibility standards are the exception; and when librarians meet to make decisions about the selection of specific e-resources, the needs of people with disabilities are rarely on their radar screens.

Researchers conducting similar surveys in the future might want to not only select a statistically more representative sample of academic libraries but also widen their focus and include both accessibility and usability in their investigations.

Textbook authors and course instructors in the area of CD need to address accessibility and usability. Librarians need to raise the issue with database and e-book vendors during license negotiations.

The acquisition of e-resources designed to be accessible and usable for all will enable people with disabilities to participate more fully in our information-driven society.

The data collected provide for a broad discussion of the extent to which the needs of people with disabilities are considered in connection with CD.

Fragile states (FS) are often neglected and categorized as “aid orphans”. In extreme circumstances, they are loaded with aid beyond their absorptive capacity. However, whether they receive little or too much, there is a compelling imperative to coordinate aid aimed at capacity development effectively. In an ever shrinking pot of funds from donors mainly due to the current global economic downturn, it is extremely important to coordinate and harmonise aid delivery. FS cannot afford to waste any money trapped under rubble of multi‐donor aid bureaucracy. Due to the multidimensional nature of fragility, we draw on case studies and interdisciplinary insights from Authority‐Legitimacy‐Capacity (ALC), Country Development Framework (CDF) and other models and frameworks of donor coordination. A number of asymmetries (e.g. technical, cultural and, financial) between donors and recipients need to be addressed. Donors can harmonise their respective Africa strategies reports and give priority to infrastructure instead of focusing exclusively on the social agenda as in the past. FS should fight the local culture of corruption, avoid fungibility, protect vulnerable groups in society, focus on reintegration as well as demobilizing ex‐combatants with employment provisions. Donors should not give mixed signals to recipients and need to be flexible in their operational procedures. Finally, we discuss the implications of key emerging issues that threaten or facilitate sustainable reconstruction, development and poverty reduction in post‐conflict environments.

Provides details of resources on the Internet which have useful information for reference librarians. The sites cover a range of subjects, which provide a starting‐point for a reference tour of the Internet.

The chapter addresses the use of corporate social responsibility (CSR) as an indicator of social change and progress towards sustainability by analysing how stakeholders shift their CSR perceptions in different economic conjunctures between visions that are closer to communication or to governance as structures of network interaction. A matrix is presented that defines four models of CSR perception by integrating theoretical approaches of CSR framed by market or by society, by communication or by governance. Stakeholders’ perceptions are then positioned in the matrix through qualitative analysis of the diverse definitions, constructions and positions with respect to CSR made and adopted by corporate agents, social stakeholders and communicators in their discourses. The study proves that changes in how actors perceive and explain self-governed CSR do not depend so much on economic factors as on the networks of stakeholder interaction through communication and governance. Mapping CSR stakeholders’ perceptions indicates changes and limiting actors, but is not enough to isolate the triggers of those changes. The maps provide a starting point for further exploration of (de)politicization, framing, and understanding of CSR communication and governance, and for the analysis of the limitations of the current model of CSR self-governance. The theoretical approach and methodology provide a framework that integrates communication and governance as relational structures of network interaction in CSR.

Seeks to prove that studies conducted over the past several decades repeatedly indicate that information‐seeking behavior by members of the general public involves consultation of a variety of potential information sources, including libraries.

This article focuses on information seeking with regard to recreation activities in wilderness areas including, but not limited to, hiking.

The study results indicate that respondents do turn to the internet for some of their information needs. Web sites providing information on three hiking areas were also analyzed to determine their accuracy and access to information. The study concludes that information‐seeking behavior on the internet represents investigation of sources that existed in the pre‐internet era but that access has altered from earlier mechanisms, such as paper mail, telephone, or on‐site visits, to electronic investigation.

Libraries continue to represent a potential information source, provided that they take advantage of electronic access.

The purpose of this paper is to describe the process of creating a web‐based tutorial with interactive leaning components.

The paper details a step by step outline from assessing the need for instruction through the development, design and posting of an instructional tutorial on the internet.

The purpose of the tutorial was to help community college nursing students find appropriate resources to support a research paper. Completing the project revealed two valuable lessons to keep in mind when constructing any instructional tool. There must be a true need for the instruction and the instruction must have a simple and basic design.

The paper offers insights into creating a web‐based tutorial.

Drawing from prior research, the purpose of this paper is to outline the benefits of cause-related marketing (CRM) campaigns for the sponsoring multinational organization and the non-profit, to examine the impact of firm–cause fit and how this fit forms and to describe consumer reactions to CRM campaigns. With this backdrop, the paper offers recommendations for how multinational corporations (MNCs) should undertake international CRM activities.

A comprehensive literature review, undertaken with a theoretical lens, helps reveal how CRM campaigns can be executed in international markets.

With accurate country market assessments, MNCs are better prepared to integrate with the local environment and deliver effective CRM strategies and value.

This paper offers guidance for MNCs that are interested in expanding internationally in terms of how to develop an effective CRM in international markets. In addition, it explores relationship elements that are critical for creating a successful, synergistic relationship between the firm and the non-profit.

When adopted effectively, CRM can be a valuable tool for firms as they expand internationally, by establishing relationships with local customers. This research suggests guidelines for multinationals to consider as they expand their presence globally and apply CRM in broader contexts.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Information about each source is provided. The paper discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information in the paper may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.