Yicheng Liang, Marcus W. Feldman, Shuzhuo Li and Gretchen C. Daily
The aim of this paper is to address a local separability character partly identified by non‐farm participation behaviors in the context of multiple market imperfections.
Abstract
Purpose
The aim of this paper is to address a local separability character partly identified by non‐farm participation behaviors in the context of multiple market imperfections.
Design/methodology/approach
The paper develops a model to analyze agricultural household's non‐farm participation based on heterogeneous asset endowments. The model is applied to recent data from Zhouzhi, a mountainous county in rural western China.
Findings
The paper shows that human capital, social capital and other capital assets have significant but different effects on the agricultural household's participation in non‐farm activities, and they help to break down non‐farm labor constraints. Nonseparability holds only for those households unable to participate in non‐farm activities due to poor asset endowments.
Originality/value
The agricultural household model developed in this paper and its application in China provide insights into theory and empirical analysis of agricultural households' behavior and rural development.
Details
Keywords
Fang Chang, Yaojiang Shi, Hongmei Yi and Natalie Johnson
The purpose of this paper is to evaluate the effect of adult children migration on the health status of elderly parents. Increased labor migration in developing countries that…
Abstract
Purpose
The purpose of this paper is to evaluate the effect of adult children migration on the health status of elderly parents. Increased labor migration in developing countries that lack adequate social security systems and institutionalized care for the elderly is a phenomenon that is important to understand. When their adult children go away to work, it is not clear what effect there will be on “left-behind” elderly parents.
Design/methodology/approach
This study employs nearly nationally representative data from five provinces, 25 counties, 101 villages and 2,000 households, collected from two waves of data in 2007 and 2011. This sample comprises a subset of households which include both elderly individuals (above 60 years old) and their grown (working-aged) children in order to estimate the impact of adult child migration on the health of elderly parents in rural China.
Findings
This study finds that adult child migration has a significant positive impact on the health of elderly family members.
Practical implications
These findings are consistent with the explanation that migration raises family resources, which in turn may contribute to better health outcomes for elderly household members.
Originality/value
This is the first paper to attempt to identify the relationship between household migration and the health of elderly parents within the Chinese context.
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Keywords
Xiaoyan Li and Erhua Zhou
To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention…
Abstract
Purpose
To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating effect created by perceived organisational support (POS) in a team climate on the relationship between customer verbal aggression and employees' emotional exhaustion.
Design/methodology/approach
The authors used a deductive logic approach to develop hypotheses and analytical frameworks. Interviews and questionnaires were employed to collect data from two call centres, 81 units, and 1,112 employees in China. Finally, the data were analysed and the hypotheses were tested via descriptive analysis and hierarchical linear modeling analysis using SPSS and HLM, respectively.
Findings
First it was found that customer verbal aggression significantly predicted employee turnover intention. Second, that employees' emotional exhaustion fully mediated the relationship between customer verbal aggression and employee turnover intention. Third, the correlation between customer verbal aggression and employee emotional exhaustion was found to be weaker for teams with higher levels of emotional POS, but not weaker for those with higher levels of instrumental POS.
Practical implications
These results suggest that service‐oriented enterprises (such as call centres) should consider employee turnover intention from the perspective of customer behaviour and improve the climate of organisational support to more efficiently reduce employee turnover.
Originality/value
Previous studies on workplace behaviours in call centres focused on customer relationship management. However, research concerning employee emotions during customer interactions is lacking. This study examined the influence of customer verbal aggression on the emotional exhaustion of call centre employees and the resultant turnover intention stemming from the conservation of resources theory. The results extend the Price–Mueller turnover model and explain how a team climate of organisational support can affect employee emotions..
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Shunsuke Managi, Jingyu Wang and Lulu Zhang
The purpose of this paper is to provide the extensive review on dynamic monitoring of forestry area in China.
Abstract
Purpose
The purpose of this paper is to provide the extensive review on dynamic monitoring of forestry area in China.
Design/methodology/approach
Countermeasure and suggestions were proposed for three aspects including the establishment of data sets with unified standards, top-level design of monitoring and assessment and analysis models, and establishment of the decision support platform with multiple scenario simulation.
Findings
Finally, the authors proposed key research area in this field, i.e., improving the systematic and optimal forest management through integrating and improving the data, models and simulation platforms and coupling the data integration system, assessment system and decision support system.
Originality/value
The authors explored the limitation of dynamic monitoring and state of the art research on data accumulation, professional model development and the analytical platform.