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Article
Publication date: 5 September 2016

M. Obaidul Hamid and Shuqin Luo

While education policymakers in Asian polities find it difficult to resist the English language which has attained a new status in “late capitalism”, prevailing policy-level…

651

Abstract

Purpose

While education policymakers in Asian polities find it difficult to resist the English language which has attained a new status in “late capitalism”, prevailing policy-level perceptions also suggest that a ruthless adoption of English may undermine national languages, identities and cultures. Despite the heightened commercialisation of English as a global language this policy dilemma raises some critical questions. For example, how can individual entrepreneurs also acting as “language policy actors” effectively promote for-profit English teaching ventures without being accused of compromising national interests, identities and traditions? This article makes a modest attempt towards addressing these questions by conducting a critical analysis of Li Yang’s English teaching venture called “Crazy English” in China and its underlying discourses.

Design/methodology/approach

From a sample of English teaching resources available on its official website, this paper identifies and discusses four major discourses on the relationship between English and individual entrepreneurship in English on the one hand and Chinese and China’s national values and interests on the other.

Findings

This paper argues that collectively these discourses represent a model of “edu-business” in English language teaching that reconciles the dichotomies between nationalism and post-nationalism, individualism and collectivism and public and private interests in a neoliberal world.

Originality/value

With the onset of globalisation and its impact on all aspects of life including the economy, education and communication, there have been on-going debates on the emerging tensions between the nation-state and the forces of trans/post-nationalism, the latter being underpinned by neo-liberalism. These tensions have also been observed in the fields of English and English language education. While research has examined how macro-level policymakers respond to globalisation through their English language policies, there has been limited work on how individual language policy actors engaged in the commercialisation of English reconcile the apparently irreconcilable forces of nationalism and post-nationalism. The contribution of the present article lies in illustrating a case that seeks to reconcile these forces through discourses and discursive strategies.

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Article
Publication date: 17 October 2023

Shuqin Bao, Wenwen An, Aihuan Wang and Shunjun Luo

Effectuation, which articulates the process of entrepreneurial action based on nonpredictive control logic, is receiving extensive scholarly attention. What drives the effectual…

232

Abstract

Purpose

Effectuation, which articulates the process of entrepreneurial action based on nonpredictive control logic, is receiving extensive scholarly attention. What drives the effectual entrepreneurship is featured with high complexity. However, existing studies ignored the complex driving forces underlying entrepreneurial decision-making. Building on a configurational perspective, the purpose of this study was to examine the combinative effects of environmental uncertainty and entrepreneurs’ means on effectual entrepreneurship.

Design/methodology/approach

Drawing on 54 entrepreneurs who are launching new ventures in China, this study adopts a fuzzy-set Qualitative Comparative Analysis (fsQCA) to investigate two sets of antecedent conditions and how they form different combinations for a highly effectual entrepreneurship.

Findings

Our findings disclose four highly effectual entrepreneurship paths involving novice–specialist effectual entrepreneurship in a highly uncertain environment, socialite–specialist effectual entrepreneurship in a highly uncertain environment, pure-specialist effectual entrepreneurship and resourceful effectual entrepreneurship, and one path of barefoot noneffectual entrepreneurship in a highly uncertain environment, which reveals the complex nature of environmental uncertainty and entrepreneurs’ means in driving entrepreneurs to adopt effectuation.

Originality/value

Our study makes the following contributions. First, by taking a configurational perspective, we are able to obtain an elaborate view of the combined effects of environmental uncertainty and entrepreneurs’ means on effectual entrepreneurship. Second, we expand prior thinking on the relationship between environmental uncertainty and effectuation. Third, our study offers a more delicate understanding of entrepreneurs’ means in driving effectuation by splitting means into three separate factors.

Details

Chinese Management Studies, vol. 18 no. 5
Type: Research Article
ISSN: 1750-614X

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Article
Publication date: 11 April 2016

Yong Lin, Jing Luo, Shuqin Cai, Shihua Ma and Ke Rong

The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of…

6513

Abstract

Purpose

The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of customer-e-retailer-third-party logistics provider, and to investigate the impacts of service quality on customer satisfaction and loyalty in the e-retailing supply chain.

Design/methodology/approach

A literature review is used to determine the conceptual model and develop the measurement scales. Data are collected through a web survey mainly conducted in China. Structural equation modeling is used to analyze the collected data and test the research hypotheses.

Findings

The results verify the proposed service quality framework, consisting of two dimensions (electronic service (e-service) quality and logistics service quality), in the e-commerce context. The results indicate that e-service quality and logistics service quality are strongly linked to customer satisfaction; that is, with e-service and logistics service, respectively. e-Service quality positively impacts customer satisfaction with logistics services, but logistics service quality negatively impacts customer satisfaction with e-services. Moreover, customer satisfaction with e-services is positively associated with customer loyalty for both e-services and logistics services. However, customer satisfaction with logistics services has no direct impact on related customer loyalty, and negatively impacts customer loyalty with e-services.

Research limitations/implications

The survey focusses only on China; future data should verify whether different cultural backgrounds will impact the research results.

Practical implications

The results show that e-retailers should not only focus on e-service quality, but also logistics service quality, which is critical to the success of e-commerce.

Originality/value

A two-dimensional (e-service and logistics) service quality framework is proposed and empirically assessed in the context of the e-retailing supply chain. These impacts of the path of service quality on customer satisfaction and loyalty are highlighted.

Details

Industrial Management & Data Systems, vol. 116 no. 3
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 5 September 2018

Shuqin Wei, Tyson Ang and Nwamaka A. Anaza

Crowding in service environments is a constant concern for many firms due to the negative consequences it has on consumers and companies alike. Yet, scant empirical research…

1194

Abstract

Purpose

Crowding in service environments is a constant concern for many firms due to the negative consequences it has on consumers and companies alike. Yet, scant empirical research exists on firm-generated initiatives aimed at improving customer service experiences in crowded situations. The purpose of this paper is to investigate how information, a managerially actionable variable, influences social interactions (in the form of customer social withdrawal and citizenship behavior) and service experience.

Design/methodology/approach

Two experimental studies were conducted using an extended service context.

Findings

This research demonstrates that receiving information about crowds in advance results in heightened social withdrawal, which improves customer service experience. However, providing consumers with a platform to share crowding information increases customers’ citizenship behavior toward service employees and other customers, which, in turn, improves customer service experience.

Practical implications

For extended service encounters (e.g. air travel) where social interactions are inevitable, companies should encourage customers to share their real-time experiences with other customers in hopes of creating more positive social interactions (e.g. citizenship behavior) within the crowded environment.

Originality/value

Existing investigations of crowding stem from an overemphasis on the physical and atmospheric aspects of the environment by treating crowds as a “fixture” in the servicescape, rather than as “active participants” involved in the crowding environment. While the mere presence of crowds alone has negative effects, this research takes it a step further by examining interactions among and between customers and service employees within the crowded service environment.

Details

Journal of Service Management, vol. 30 no. 1
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 3 December 2024

Min Qin, Shanshan Qiu, Shuqin Li and Zhensong Jiang

The purpose of our research is to explore the role of employee AI identity in influencing employee proactive behavior and its boundary conditions in AI workplace.

198

Abstract

Purpose

The purpose of our research is to explore the role of employee AI identity in influencing employee proactive behavior and its boundary conditions in AI workplace.

Design/methodology/approach

Based on the IT identity theory and motivation theory, our research discusses the effects of employee AI identity on employee proactive behavior and regarded the proactive work intention as a mediating variable. Meanwhile, we considered organization inducement as a boundary condition and discussed the moderating effects of it and its two sub-dimensions (development rewards and material rewards). Data were collected from 326 employees and partial least squares structural equation modeling was used to analyzed and draw the conclusions.

Findings

Findings showed that employee AI identity significantly affects employee proactive behavior, in which the proactive work intention play a mediating role. Moreover, three subdimensions (relatedness, emotional energy, dependence) of employee AI identity have different effects on formation of employee AI identity. And organization inducement acts as a positive moderating role, development rewards and material rewards play different roles in the formation of organization inducements.

Originality/value

Our research explores the different paths that influence employee proactive behavior and their boundary moderation, while analyzing the results of these influences in different subdimensions, deepening the research on employee AI identity and organization inducement. Our research is conducive to the development of the identity theory and organizational behavior research and provide suggestions for managers to improve their organizational management level.

Details

Industrial Management & Data Systems, vol. 125 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 22 December 2023

Youying Wang, Shuqin Zhang, Lei Gong and Qian Huang

This study aims to investigate the effect of social media use on healthcare workers’ psychological safety and task performance and the moderating role of perceived respect from…

332

Abstract

Purpose

This study aims to investigate the effect of social media use on healthcare workers’ psychological safety and task performance and the moderating role of perceived respect from patients during public health crises.

Design/methodology/approach

To test the proposed moderated mediation model, a survey was conducted in 12 Chinese medical institutions. A total of 637 valid questionnaires were collected for data analysis.

Findings

The results revealed that psychological safety mediated the relationships between task-related social media (TSM) use and social-related social media (SSM) use and task performance. In addition, perceived respect from patients moderated the relationship between TSM use and psychological safety, as well as the indirect relationship between TSM use and task performance through psychological safety.

Originality/value

This study sheds new light on understanding how different types of social media use influence task performance in the context of public health crises. Furthermore, this study considers the interactions of healthcare workers with colleagues and patients and examines the potential synergistic effects of these interactions on healthcare workers’ psychological state and task performance.

Details

Industrial Management & Data Systems, vol. 124 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 March 2021

Shuqin Zhang, Qian Huang, Hefu Liu and Youying Wang

This study aims to explore how team task-related social media usage (TSMU) and social-related social media usage (SSMU) affect employees' perceptions of intra-team cooperation and…

1220

Abstract

Purpose

This study aims to explore how team task-related social media usage (TSMU) and social-related social media usage (SSMU) affect employees' perceptions of intra-team cooperation and competition and further individual creativity.

Design/methodology/approach

This study conducted a questionnaire survey on enterprises in China that have implemented social media and obtained 348 useable questionnaires from 55 work teams.

Findings

The results revealed that employees' perceptions of intra-team cooperation and competition can promote employees' creativity. Employees' cooperation perception can be significantly positively affected by TSMU and SSMU, whereas employees' competition perception can be significantly positively affected by TSMU. Regarding congruence, the results indicated that the more balanced between TSMU and SSMU, the stronger the competition perception.

Practical implications

Managers should pay critical attention to the role of team social media usage (SMU) in shaping employees' perceptions of their team environments. They should realize the different outcomes and the joint effects of the different types of SMU.

Originality/value

This study contributes to the social media literature by explaining the impact of team SMU on employees' perceptions and evaluations of team environments based on the social information processing theory. The study presents the relationships among team SMU, employees' perceptions of cooperation and competition and employee creativity. Moreover, this study expands research on the trade-off of SMU by exploring the impact of balanced and imbalanced SMU in a work team.

Details

Information Technology & People, vol. 35 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 7 March 2023

Wei Jiang, Ray C. Chang, Shuqin Zhang and Shixin Zang

This study aims to present a diagnosis method to inspect the structure health for aging transport aircraft based on the postflight data in severe clear-air turbulence at transonic…

145

Abstract

Purpose

This study aims to present a diagnosis method to inspect the structure health for aging transport aircraft based on the postflight data in severe clear-air turbulence at transonic flight. The purpose of this method development is to assist certificate holder of aircraft maintenance factory as a complementary tool for the structural maintenance program to ensure that the transport aircraft fits airworthiness standards.

Design/methodology/approach

In this study, the numerical approach to analyze the characteristics of flight dynamic and static aeroelasticity for two four-jet transport aircraft will be presented. One of these two four-jet transport aircraft is an aging one. Another one is used to demonstrate the order of magnitude of the static aeroelastic behaviors. The nonlinear unsteady aerodynamic models are established through flight data mining and the fuzzy-logic modeling technique based on postflight data. The first and second derivatives of flight dynamic and static aeroelastic behaviors, respectively, are then estimated by using these aerodynamic models.

Findings

Although the highest dynamic pressure of aging aircraft is lower, the highest absolute value of static aeroelastic effects response to the wing of aging aircraft is about 3.05 times larger than normal one; the magnitude variations of angles of attack are similar for both aircrafts; the highest absolute value of the static aeroelastic effects response to the empennage of aging aircraft is about 29.67 times larger than normal one in severe clear-air turbulence. The stabilizer of aging aircraft has irregular deviations with obvious jackscrew assembly problems, as found in this study.

Research limitations/implications

A lack of the measurement data of vertical wind speed sensor on board to verify the estimated values of damping term is one of the research limitations of this study. This research involved potential problem monitoring of structure health for transport aircraft in different weights, different sizes and different service years. In the future research, one can consider more structural integrity issues for other types of aircraft.

Practical implications

It can be realized from this study that the structure of aging transport aircraft may have potential safety threat. Therefore, when the airline managed aging transport aircraft, it ought to be conducted comprehensive and in-depth inspections to reduce such safety risks and establish a complete set of safety early warning measures to deal with the potential problem of aircraft aging.

Social implications

It can be realized that the structure of aging transport aircraft has potential safety threat. The airline managed aging transport aircraft; it should conduct comprehensive and in-depth inspections to reduce safety risks and establish a complete set of safety early warning measures.

Originality/value

This method can be used to assist airlines to monitor aging transport aircraft as a complementary tool of structural maintenance program to improve aviation safety, operation and operational efficiency.

Details

Aircraft Engineering and Aerospace Technology, vol. 95 no. 6
Type: Research Article
ISSN: 1748-8842

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Article
Publication date: 17 October 2022

Jiayue Zhao, Yunzhong Cao and Yuanzhi Xiang

The safety management of construction machines is of primary importance. Considering that traditional construction machine safety monitoring and evaluation methods cannot adapt to…

599

Abstract

Purpose

The safety management of construction machines is of primary importance. Considering that traditional construction machine safety monitoring and evaluation methods cannot adapt to the complex construction environment, and the monitoring methods based on sensor equipment cost too much. This paper aims to introduce computer vision and deep learning technologies to propose the YOLOv5-FastPose (YFP) model to realize the pose estimation of construction machines by improving the AlphaPose human pose model.

Design/methodology/approach

This model introduced the object detection module YOLOv5m to improve the recognition accuracy for detecting construction machines. Meanwhile, to better capture the pose characteristics, the FastPose network optimized feature extraction was introduced into the Single-Machine Pose Estimation Module (SMPE) of AlphaPose. This study used Alberta Construction Image Dataset (ACID) and Construction Equipment Poses Dataset (CEPD) to establish the dataset of object detection and pose estimation of construction machines through data augmentation technology and Labelme image annotation software for training and testing the YFP model.

Findings

The experimental results show that the improved model YFP achieves an average normalization error (NE) of 12.94 × 103, an average Percentage of Correct Keypoints (PCK) of 98.48% and an average Area Under the PCK Curve (AUC) of 37.50 × 103. Compared with existing methods, this model has higher accuracy in the pose estimation of the construction machine.

Originality/value

This study extends and optimizes the human pose estimation model AlphaPose to make it suitable for construction machines, improving the performance of pose estimation for construction machines.

Details

Engineering, Construction and Architectural Management, vol. 31 no. 3
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 28 October 2013

Xinhuan Huang and Wenping Wang

This paper aims to construct evaluation index system of industrial economy-ecology-coordinated development based on “driving-force-pressure-state-impact-response” conceptual…

251

Abstract

Purpose

This paper aims to construct evaluation index system of industrial economy-ecology-coordinated development based on “driving-force-pressure-state-impact-response” conceptual model. Grey target theory is introduced to evaluate industrial economy-ecology-coordinated development level and identify its key influencing factors. On that basis, the countermeasures are proposed to improve industrial economy-ecology-coordinated development in China.

Design/methodology/approach

Bull's-eye degree of grey target theory is introduced to evaluate industrial economy-ecology-coordinated development level of 31 provinces, municipalities and autonomous regions in China. The contribution degree of influence factors is analyzed by contribution degree theory.

Findings

The results show that first, the overall level of industrial economy-ecology-coordinated development in China is not high, there is a big gap of coordinated development level between provinces, municipalities and autonomous region, and there is still a large room to improve the status quo. Second, the major factors affecting industrial economy-ecology-coordinated development are gross industrial output value (GIOV) share of investment completed in the treatment of industrial pollution, common industrial solid wastes produced per GIOV, sulphur dioxide emission per GIOV, energy consumption per 10,000 yuan of gross regional product.

Originality/value

This paper constructs evaluation index system of industrial economy-ecology-coordinated development and applies grey target theory to evaluate industrial economy-ecology-coordinated development level and identify its key influencing factors.

Details

Grey Systems: Theory and Application, vol. 3 no. 3
Type: Research Article
ISSN: 2043-9377

Keywords

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