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Article
Publication date: 11 November 2024

Priyanka, Shikha N. Khera and Pradeep Kumar Suri

This study aims to attempt to put forward a nuanced conceptual framework to develop a better understanding of the relationship between job crafting and employees’ turnover…

133

Abstract

Purpose

This study aims to attempt to put forward a nuanced conceptual framework to develop a better understanding of the relationship between job crafting and employees’ turnover intention, by bringing in “social exchange theory” perspective and proposing the mediating role of perceived organizational support (POS).

Design/methodology/approach

An extant review of literature was undertaken to identify and summarize the relevant findings on the topics of job crafting, POS and turnover intention, which further led to the development of hypotheses and the conceptual framework.

Findings

Results indicate that job crafting has a significant relationship with turnover intention with POS as an underpinning variable.

Practical implications

This study generates actionable insights and suggestions for the business leaders and practitioners, which can help them in handling the problem of rising employee turnover in today’s era marked by evolving attitudes and mindsets of the employees, along with the catalytic effects of pandemic and “Great Resignation”. Insights generated in this study for reducing dysfunctional employee turnover would have a stabilizing effect and lead society and business towards sustainable growth.

Social implications

Insights generated in this study for reducing dysfunctional employee turnover would have a stabilizing effect and lead society and business towards sustainable growth.

Originality/value

This study is original in three ways. Firstly, the study introduces a unique perspective by putting forward a conceptual framework nestled in the social exchange theory. Secondly, to the best of the authors’ knowledge, it is the first study to examine the role of POS as a mediator in the association between job crafting and turnover intention. Thirdly, by proposing POS as an outcome of job crafting, this study suggests a reciprocal relationship between job crafting and POS.

Details

Industrial and Commercial Training, vol. 56 no. 4
Type: Research Article
ISSN: 0019-7858

Keywords

Available. Open Access. Open Access
Article
Publication date: 17 October 2024

Priyanka, Shikha N. Khera and Pradeep Kumar Suri

This study aims towards developing a conceptual framework by systematically reviewing the available literature with reference to job crafting under the lens of an emerging economy…

232

Abstract

Purpose

This study aims towards developing a conceptual framework by systematically reviewing the available literature with reference to job crafting under the lens of an emerging economy from South Asia, i.e. India, which is the largest country and the largest economy in the South Asian region.

Design/methodology/approach

The study employs a hybrid methodology of a systematic literature review (SLR) and bibliometric analysis using VOSviewer and Biblioshiny. Bibliometric analysis provides glimpses into the current state of knowledge like-trend of publication, influential authors, collaboration with foreign authors, the major themes and studied topics on job crafting in India etc. Further, a detailed SLR of the selected articles led to the development of the conceptual framework consisting of the enablers and outcomes of job crafting.

Findings

It discusses implications for academia, business and society at large, and also provides valuable insights to policymakers and practitioners paving the way for better adoption, customization and implementation of job crafting initiatives.

Originality/value

Owing to its own unique social, cultural, and economic characteristics, the dynamics of job crafting in India may vary from other countries and regions which can also be reflective of how job crafting operates in South Asia in general. As job crafting was conceptualized and later evolved mostly in the western context, our study assumes greater significance as it is the first study which attempts to systematically review the job crafting literature to understand how job crafting manifests in the Indian context and presents a conceptual framework for the same.

Details

Business Analyst Journal, vol. 45 no. 2
Type: Research Article
ISSN: 0973-211X

Keywords

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Article
Publication date: 6 February 2017

Shikha N. Khera and Sahil Malik

The purpose of this paper is to explore the life priorities of Gen Y, the largest cohort of generation in India. Further variations in the life priorities of Gen Y with regard to…

815

Abstract

Purpose

The purpose of this paper is to explore the life priorities of Gen Y, the largest cohort of generation in India. Further variations in the life priorities of Gen Y with regard to their demographics have also been analyzed.

Design/methodology/approach

Ten-item Schwartz Value Inventory was subjected to factor analysis to explore defining factors for studying the life priorities of Gen Y in Indian context. Respondents ranking of the factors so revealed will allow us to study their preferred life priorities. The effect of demographics was assessed by employing an independent sample t-test.

Findings

Factor analysis revealed two factors, “materialism” and “altruism,” and Gen Y preferred materialism over altruism as their life priority. Gender and work experience did not show significant differences with regard to the life preferences Gen Y.

Practical implications

Gen Y is increasing its presence at workplaces across the world, and limited research has been done to study their motivations, needs and expectations at work in Indian context. This study could help managers gain insightful information related to the life priorities of Gen Y which could be harnessed to make effective strategies for their recruitment and retention.

Originality/value

The paper provides a valuable contribution by measuring the life priorities of Gen Y in India and adds to the scant literature on this cohort of generation.

Details

Industrial and Commercial Training, vol. 49 no. 2
Type: Research Article
ISSN: 0019-7858

Keywords

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Article
Publication date: 18 February 2025

Ruchika Mehra Jain, Naval Garg and Shikha N. Khera

Previous studies highlighted a dearth of scale to measure algorithm aversion among working professionals. Accordingly, this study tried to adopt and validate an algorithm aversion…

0

Abstract

Purpose

Previous studies highlighted a dearth of scale to measure algorithm aversion among working professionals. Accordingly, this study tried to adopt and validate an algorithm aversion scale for employees.

Design/methodology/approach

The scale was developed and validated in three stages. In the first stage, a five-item xenophobic scale was adopted. Its items were rephrased to match the algorithm aversion-related workplace context. In the second stage, the sample was divided into two subsamples using random sampling. The exploratory factor analysis (EFA) applied on the first subsample. The confirmatory factor analysis (CFA) was conducted on the second sample to check the model’s fitness proposed by EFA. In the third stage, a sample of 378 respondents was collected. The Cronbach’s alpha (CA) and composite reliability (CR) values checked internal consistency reliability of the proposed algorithm aversion scale.

Findings

The EFA yielded a one-factor solution with acceptable factor loading (greater than 0.50) of all (five) statements. All values of model indices in CFA were in the acceptable range, which recommended the factorial structure of the scale. The acceptable (greater than 0.70) values of CA and CR concluded the internal consistency reliability. The convergent validity was suggested by appropriate average variance extracted (AVE) values (greater than 0.50). In addition, as expected, the proposed algorithm aversion scale reported a statistically significant positive correlation with neuroticism and a considerable negative relationship with trust. These findings concluded the criterion validity of the scale.

Originality/value

This study uses primary data to adopt and validate algorithm aversion scale.

Details

Journal of Organizational Change Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0953-4814

Keywords

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Article
Publication date: 5 July 2022

Ruchika Jain, Naval Garg and Shikha N. Khera

With the increase in the adoption of artificial intelligence (AI)-based decision-making, organizations are facilitating human–AI collaboration. This collaboration can occur in a…

2895

Abstract

Purpose

With the increase in the adoption of artificial intelligence (AI)-based decision-making, organizations are facilitating human–AI collaboration. This collaboration can occur in a variety of configurations with the division of labor, with differences in the nature of interdependence being parallel or sequential, along with or without the presence of specialization. This study intends to explore the extent to which humans express comfort with different models human–AI collaboration.

Design/methodology/approach

Situational response surveys were adopted to identify configurations where humans experience the greatest trust, role clarity and preferred feedback style. Regression analysis was used to analyze the results.

Findings

Some configurations contribute to greater trust and role clarity with AI as a colleague. There is no configuration in which AI as a colleague produces lower trust than humans. At the same time, the human distrust in AI may be less about human vs AI and more about the division of labor in which human–AI work.

Practical implications

The study explores the extent to which humans express comfort with different models of an algorithm as partners. It focuses on work design and the division of labor between humans and AI. The finding of the study emphasizes the role of work design in human–AI collaboration. There is human–AI work design that should be avoided as they reduce trust. Organizations need to be cautious in considering the impact of design on building trust and gaining acceptance with technology.

Originality/value

The paper's originality lies in focusing on the design of collaboration rather than on performance of the team.

Details

Kybernetes, vol. 52 no. 11
Type: Research Article
ISSN: 0368-492X

Keywords

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Article
Publication date: 26 August 2014

Shilpa Sharma Bhaskar and Shikha N. Khera

The purposes of this paper is to first explore, and describe positive discretionary risky-service behaviour (DRSB) of customer-contact service providers in relational context and…

590

Abstract

Purpose

The purposes of this paper is to first explore, and describe positive discretionary risky-service behaviour (DRSB) of customer-contact service providers in relational context and second to model the antecedents of such actions.

Design/methodology/approach

Employed an exploratory qualitative approach and purposive sampling. The authors gather data from field interview of 35 relationship managers in private and public banks in India. Grounded theory method using analytic induction approach was employed.

Findings

Existing studies and field interviews are used to forward the notion of “DRS behaviour” denoting employee service behaviour that is discretionary as it is work beyond what could reasonably be expected from an employee's job role and risky in a sense that it is outside the specific rules and processes incorporated in the formal service process document. Data reveal the existence of DRS behaviour in banks. A definition of DRS behaviour is forwarded and a range of antecedents proposed.

Research limitations/implications

To explore the generalizability of results replications among bank employees (relationship managers) in other countries (with more regulatory banking environments) required. While the exploratory data suggest the general antecedents of DRS, the specific propositions have not been tested.

Practical implications

The paper includes implications for the management and advancement of employee-customer relationship such as employee's traits, reward structure, and system for monitoring employee-customer relationship strength.

Originality/value

The main contribution of the study is relationship antecedent, which may be taken as a starting point for relationship advancement research.

Details

International Journal of Bank Marketing, vol. 32 no. 6
Type: Research Article
ISSN: 0265-2323

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