Liangyan Wang, Shijian Wang, L. Robin Keller and Jie Li
This article aims to examine how a person’s thinking style, specifically holistic versus analytic, and a firm’s crisis apology with the remedial solution framed in “why” (vs…
Abstract
Purpose
This article aims to examine how a person’s thinking style, specifically holistic versus analytic, and a firm’s crisis apology with the remedial solution framed in “why” (vs “how”) terms can interactively impact consumers’ perceived efficacy of the firm to respond to the crisis and their impression or evaluation of the brand.
Design/methodology/approach
Hypotheses were tested through three experimental studies involving 308 participants recruited in China. Participants answered survey questions investigating the interactive effects from consumers’ thinking style (culture as a proxy in Study 1, measured in Study 2 or primed in Study 3) and a brand’s crisis apology with the remedial solution framed in “why” (vs “how”) terms on consumers’ perceived efficacy and evaluation of the firm.
Findings
The frame of the remedial solution resulting in a higher evaluation improvement depended on a consumer’s thinking style. For holistic thinkers, a “why” (vs “how”) framed remedial solution resulted in a higher evaluation improvement; however, for analytic thinkers, a “how” (vs “why”) framed remedial solution resulted in a higher evaluation improvement. Additionally, the results showed that a consumer’s perceived efficacy of the brand being able to successfully respond to the crisis mediated the interactive effects of the remedial solution framing and thinking styles on the evaluation improvement.
Practical Implications
The findings provide evidence that framing of the remedial solution can be leveraged as a tool to reduce negative impact resulting from a brand crisis. Specifically, the results suggest that companies may do well to employ a “why” framed remedial solution, particularly in cases where consumers are likely to process information holistically. Conversely, a “how” framed remedial solution may be effective in situations where consumers are likely to process information analytically.
Originality/value
This research contributes to the literature, being among the first to consider how the remedial solution framing in a firm’s apology can enhance people’s evaluation of the brand and decrease the perceived negative impact resulting from the brand crisis.
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Shijian Wang, Qiyuan He, Quanwei Liang, Jie Cui, Qing Jiang, Chang Liu, Chao He, Lang Li and Yao Chen
The study aims to examine the effect of inclusions and inherent microstructure on fatigue behavior of 34Cr2Ni2Mo steel.
Abstract
Purpose
The study aims to examine the effect of inclusions and inherent microstructure on fatigue behavior of 34Cr2Ni2Mo steel.
Design/methodology/approach
Fatigue behavior of 34Cr2Ni2Mo steel was investigated for up to 1E10 cycles.
Findings
Results showed that both inclusion and inherent microstructure have an influence on the crack initiation mechanism. Fatigue cracks mostly initiated from inclusions, whereas substrate-induced crack initiations were also observed. Fatigue life of inclusion-induced failures is mostly determined by the location of inclusions rather than the loading stress. The inherent microstructure seems to tolerate inclusions at a lower stress level in very high-cycle regime owing to the absence of internal inclusion-induced failure. For the substrate-induced crack initiations, high-density dislocations are found to be accumulated around the carbide particle-matrix interface, which may be the cause of crack initiation in the inherent structure due to strain localization.
Originality/value
The effect of inclusions and inherent microstructure on fatigue behavior of 34Cr2Ni2Mo steel up to 1E10 cycles.
Highlights
Fatigue failure occurs even at a lifetime of 5.76E9 cycles.
Surface inclusion induced premature failures.
Inherent microstructure tolerates inclusions at lower stress level.
Internal carbides promote substrate-induced crack initiations.
Fatigue failure occurs even at a lifetime of 5.76E9 cycles.
Surface inclusion induced premature failures.
Inherent microstructure tolerates inclusions at lower stress level.
Internal carbides promote substrate-induced crack initiations.
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Penghao Qi, Shijian Wang, Jing Li, Yue Li and Guangneng Dong
The purpose of this study is to reduce the use of Zinc dialkyl dithiophosphates (ZDDP) and improve the frictional properties and thermal oxidation stability of Perfluoropolyether…
Abstract
Purpose
The purpose of this study is to reduce the use of Zinc dialkyl dithiophosphates (ZDDP) and improve the frictional properties and thermal oxidation stability of Perfluoropolyether (PFPE) grease by adding antioxidant additives. The addition of antioxidants can reduce the consumption of ZDDP as an antioxidant, thus improving the anti-wear efficiency of ZDDP and reducing the excess phosphorus element in the grease.
Design/methodology/approach
In this study, an antioxidant with good comprehensive performance was selected from several antioxidants by tribological tests and high-temperature tests. Then, the effect of its combination additive with ZDDP on PFPE grease was investigated. The anti-wear property, anti-friction property, thermal oxidation stability and extreme pressure property of greases containing different proportions of ZDDP and antioxidant were tested by four-ball tester and synchronous thermal analyzer (STA). The effects of additives on properties of grease were analyzed by SEM, EDS, LSCM, XPS and FT-IR.
Findings
The research shows that 2,6-Di-tert-butyl-4-methylphenol (BHT) can be used as an antioxidant in combined additives to reduce the antioxidant reactions of ZDDP, thus improving the anti-wear efficiency of ZDDP and further enhancing the anti-wear performance of the grease. Moreover, BHT and ZDDP have a synergistic effect on the high temperature performance of the PFPE grease due to their different antioxidant mechanisms.
Social implications
In this paper, the problems related to PFPE grease are studied, which has a certain guiding effect on the industrial application of fluorine grease and the related formulation design.
Originality/value
In this paper, the properties of PFPE grease under different lubricating condition were studied. The synergistic lubrication effect of antioxidant and ZDDP are discussed. It provides experimental and theoretical support for reducing the content of ZDDP and improving the performance of additives.
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Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
Shijing Xu, Shijian Chen and Ju Huang
This chapter focuses on pedagogies of working with diversity centers on West-East reciprocal learning through a Reciprocal Learning Program in preservice teacher education between…
Abstract
This chapter focuses on pedagogies of working with diversity centers on West-East reciprocal learning through a Reciprocal Learning Program in preservice teacher education between a Canadian university and a Chinese university. By presenting our initial analysis of fieldwork with our Teacher Education Reciprocal Learning Program participants through excerpts from newsletters, surveys, and interviews, we explore how participants from both China and Canada made sense of their learning from the other cultural and educational system through the Reciprocal Learning Program within broad educational, social, and cultural contexts. We argue that both global and multicultural dimensions are cultivated in reciprocal learning that infused the lived experiences of both Canadian and Chinese preservice teacher candidates. We discuss the pedagogic implications for working with diversity and believe that reciprocal learning can take place while working with people from different cultures with an attitude of mutual respect and appreciation and an appetite for learning in our increasingly interconnected world.
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Pengfei Zhao, Ji Wu, Zhongsheng Hua and Shijian Fang
The purpose of this paper is to identify electronic word-of-mouth (eWOM) customers from customer reviews. Thus, firms can precisely leverage eWOM customers to increase their…
Abstract
Purpose
The purpose of this paper is to identify electronic word-of-mouth (eWOM) customers from customer reviews. Thus, firms can precisely leverage eWOM customers to increase their product sales.
Design/methodology/approach
This research proposed a framework to analyze the content of consumer-generated product reviews. Specific algorithms were used to identify potential eWOM reviewers, and then an evaluation method was used to validate the relationship between product sales and the eWOM reviewers identified by the authors’ proposed method.
Findings
The results corroborate that online product reviews that are made by the eWOM customers identified by the authors’ proposed method are more related to product sales than customer reviews that are made by non-eWOM customers and that the predictive power of the reviews generated by eWOM customers are significantly higher than the reviews generated by non-eWOM customers.
Research limitations/implications
The proposed method is useful in the data set, which is based on one type of products. However, for other products, the validity must be tested. Previous eWOM customers may have no significant influence on product sales in the future. Therefore, the proposed method should be tested in the new market environment.
Practical implications
By combining the method with the previous customer segmentation method, a new framework of customer segmentation is proposed to help firms understand customers’ value specifically.
Originality/value
This study is the first to identify eWOM customers from online reviews and to evaluate the relationship between reviewers and product sales.
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Institutional actors are critical allies for grassroots movements, but few studies have examined their effects and variations within the non-democratic context. This chapter…
Abstract
Institutional actors are critical allies for grassroots movements, but few studies have examined their effects and variations within the non-democratic context. This chapter argues that while institutional allies are heavily constrained and unlikely to give open endorsement to grassroot activists, some institutional activists indirectly facilitate movement mobilization and favorable outcomes in the process of advancing their own political agendas. Drawing upon in-depth interviews conducted in 2008 and 2012, I illustrate this argument by examining the Anti-PX Movement – a landmark grassroots environmental movement against a chemical plant – in Xiamen, China. I find that the environmental institutional actors were constrained and divided, yet some still fostered opportunities for movement mobilization and in turn exploited the opportunity created by the protesters to pursue their policy interests, thus facilitating positive movement outcomes. As long as the claims are not politically subversive to the authoritarian rule, this type of tacit and tactical interaction between institutional activists within the state and grassroot activists on the street is conducive to promoting progressive policy changes.
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Aleksei V. Bogoviz, Dina N. Savinskaya, Alfira M. Kumratova, Tatiana B. Fonina and Naimdzhon M. Ibragimov
The purpose of this chapter is to compile the expected scenarios of development of information economy in the global economic system, determine the role of scenario that envisages…
Abstract
Purpose
The purpose of this chapter is to compile the expected scenarios of development of information economy in the global economic system, determine the role of scenario that envisages practical implementation of the new model of a well-balanced information economy among these scenarios according to the criterion of effectiveness and probability, and select and substantiate the optimal scenario.
Methodology
Due to the absence of initial statistical information that allows characterizing the basic conditions for further development of information economy in the global economic system, the method of stochastic modeling is used for describing forecast scenarios in this chapter. This method is used due to its applicability for forecast analysis in the conditions of uncertainty. With the help of this method, qualitative description of the expected scenarios of development of information economy in the global economic system is accompanied by selected quantitative characteristics, which are conventional, that is, they are given for comparing various scenarios, not for specifying a precise value of estimate indicators. Comparison of the expected scenarios of development of information economy in the global economic system is conducted using comparative analysis method.
Results
It is concluded that the most effective and optimal scenario is the one that supposes implementation of the offered new model of a well-balanced information economy – despite its lower probability as compared to the other scenarios.
Recommendations
The set optimal expected scenario of development of information economy, which envisages application of its new well-balanced model, is recommended for practical implementation in the modern economic systems.
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This paper examines diverging views on the Chongqing model, the policy experiment led by Bo Xilai from 2007 to 2012 that was famous for its “red songs” and the campaign against…
Abstract
This paper examines diverging views on the Chongqing model, the policy experiment led by Bo Xilai from 2007 to 2012 that was famous for its “red songs” and the campaign against organized crime. It has impressed both the supporters of socialist identity of China and the supporters of liberal identity and led to an intense debate concerning China’s path of development. This paper attempts to discuss and clarify to what extent the Chongqing model represented a genuine socialist experiment and the implications of the model for China’s future.
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Sun Zhiping, Shen Baoluo, Wang Jun, Liu Haohuai and Yang Hongshan
The relationship between Cr/C and properties of Fe‐C‐Cr high chromium white irons was studied by calculating the valence electron structure of austenite of Fe‐C‐Cr high chromium…
Abstract
The relationship between Cr/C and properties of Fe‐C‐Cr high chromium white irons was studied by calculating the valence electron structure of austenite of Fe‐C‐Cr high chromium white irons with the empirical electron theory of solids and molecules (EET) and the equilibrium phase diagram of Fe‐C‐Cr system. Results show that the C‐Cr bond is the strongest bond of all bonds in alloying austenite in Fe‐C‐Cr high chromium white irons of industrial application and, thereby, causes partial aggregation of C‐Cr atomic groups. The weight of partial aggregation of C‐Cr atomic groups would be increased greatly and more austenite would be reserved to room temperature when Cr/>6. The Fe‐CCr high chromium white irons achieve best mechanical property when Cr/C=5.5‐6.5.