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Article
Publication date: 17 April 2001

Chao‐Ton Su, Chih‐Ming Hsu and Shih‐Yuan Hung

Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses…

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Abstract

Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan’s telecommunication industry. Most of the thirty‐nine telecommunication companies surveyed herein are medium‐sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision‐makers do not pay much attention to training programs related to TQM.

Details

Asian Journal on Quality, vol. 2 no. 1
Type: Research Article
ISSN: 1598-2688

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