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Article
Publication date: 1 October 2002

Gaurav Jain, Deepali Singh and Shekhar Verma

Internet services are being deployed over an infrastructure that involves co‐operation between multiple organizations and systems. This has necessitated the need for standard…

1198

Abstract

Internet services are being deployed over an infrastructure that involves co‐operation between multiple organizations and systems. This has necessitated the need for standard means to share the information between the service providers and their customers. This information essentially pertains to the service level obligations between the service provider and their customers so that the customers can ensure the quality of service (QoS) that they are able to achieve at their end. A service level agreement (SLA) essentially quantifies the level of service as it includes the metrics that define the quality of service. The research undertaken identifies the QoS dimensions, which are required to define the multimedia services. Each application used by the user will involve different values of the QoS dimensions in order to maintain an expected level of service. The QoS requirement for a particular application will also depend upon the provisioning of the network resources depending on the client and server side CPU and memory available for processing. The relationship between the system resources, QoS dimensions and the SLA has been depicted in the form of a general model of SLA and as an example taken for the video conferencing application.

Details

Information Management & Computer Security, vol. 10 no. 4
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 21 June 2024

Shekhar and Marco Valeri

The study aims to review how the use of technology enhances the authentic tourist experience. Technology and digitalization have enhanced tourist experiences. However, critiques…

259

Abstract

Purpose

The study aims to review how the use of technology enhances the authentic tourist experience. Technology and digitalization have enhanced tourist experiences. However, critiques comment on its ability to over-commercialize activity and lack of authenticity. Thus, there is a need to synthesize knowledge of technology usage to increase authentic tourist experience.

Design/methodology/approach

The study carries out a bibliometric review of the studies focusing on the use of technology in enhancing tourist experiences. Two hundred journal articles, published between 1997 and 2023 were retrieved from the Web of Science (WoS) database to carry out descriptive and network analysis using the Gephi, VOSviewer and Science of Science (Sci2) software. The components of authentic tourism experience are identified from the literature through a content analysis.

Findings

The findings of the study are broadly classified into two: first, the most frequently used keywords in the study include tourist experience and satisfaction, co-creation, virtual reality, smart tourism, technology, authenticity and heritage tourism. Second, the five major themes studied in the topic include virtual reality and tourist experience; media, tourist experience and encounters; technology, smart tourism and tourist experience; digital transformation, social media and tourist experience; and virtual reality and tourist experience which are still relevant in the literature because of the presence of study gaps.

Originality/value

The findings are used to develop a conceptual framework for the role of technology in enhancing authenticity in tourism typologies where authenticity is critical.

Details

EuroMed Journal of Business, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1450-2194

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Publication date: 30 October 2024

Ravi Kant Modi and Ruchi Garg

Tourism often conjures notions of relaxation, joy, and pleasure. The tourism industry caters to providing leisure experiences to people, whose preferences have evolved…

Abstract

Tourism often conjures notions of relaxation, joy, and pleasure. The tourism industry caters to providing leisure experiences to people, whose preferences have evolved significantly over time. With a shift toward alternative tourism rather than traditional mass travel, the emergence of Niche Tourism becomes pivotal. While India has made strides in niche tourism, one particular facet remains unexplored: Dark Tourism. This form of tourism has gained immense popularity globally in the 21st century. As tourist preferences evolve and the concept of special interest tourism takes root, policymakers in the tourism sector worldwide are compelled to include this segment in their strategies. Several nations, previously impacted by conflict or lacking in tourism infrastructure, have embraced dark tourism to gain a competitive edge in attracting visitors. India's tourism industry has yet to delve into offering dark tourism as a product. A successful product hinges on customers' perceptions of its ability to meet their expectations. Without awareness among potential customers, even the most exceptional product can falter. This chapter aims to explore the potential of dark tourism in India by gauging the public perception of this form of tourism. It will also address potential challenges in developing dark tourism in India and propose recommendations to foster the growth of this tourism segment.

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Article
Publication date: 4 September 2017

Imtiyaz Ali, Ram B. Bhagat, Geetika Shankar and Raj Kumar Verma

The purpose of this paper is to analyze the overall morbidity prevalence and their differentials among emigrants’ and non-emigrants’ wives in Kerala, India.

168

Abstract

Purpose

The purpose of this paper is to analyze the overall morbidity prevalence and their differentials among emigrants’ and non-emigrants’ wives in Kerala, India.

Design/methodology/approach

The study is based on the third round of The Kerala Migration Survey-2007 data. The third round of KMS was perhaps the first survey which has collected data on Indian emigration and morbidity scenario during 2007 at the household and individual level. Descriptive statistics, binary logistic regression models, and Oaxaca decomposition models were used to examine the disease differentials among emigrants’ and non-emigrants’ wives.

Findings

The paper shows that household size is negatively associated with chronic disease and incidence of morbidity is much lower among emigrants’ wives. The result also shows that among women, those who stay with a husband or whose husbands are elsewhere in India show a higher incidence of morbidity than those whose husbands are abroad, owing to the limited scope of activity as well as freedom in lifestyle and for taking independent decisions. Thus, it can be concluded that for women, the scope of activity and the freedom to live are important factors contributing to the level of morbidity. Blinder-Oaxaca decomposition results show that non-poor households and non-Muslim religion are in a disadvantageous position in terms of chronic morbidity.

Research limitations/implications

This paper is based on the cross-sectional nature of data; this is an obvious limitation on the effect of emigration on morbidity differentials among emigrants’ and non-emigrants’ wives.

Originality/value

There are few or rare studies conducted so far to investigate the effect of migration on the health of the spouses or families left behind.

Details

International Journal of Migration, Health and Social Care, vol. 13 no. 3
Type: Research Article
ISSN: 1747-9894

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Article
Publication date: 8 January 2019

Cut Maghfirah Faisal and Sherly Saragih Turnip

The purpose of this paper is to compare loneliness between the left-behind children of migrant workers and the non-left-behind ones, and identify the most significant predictors…

545

Abstract

Purpose

The purpose of this paper is to compare loneliness between the left-behind children of migrant workers and the non-left-behind ones, and identify the most significant predictors of loneliness among the left-behind children.

Design/methodology/approach

Incidental sampling was performed to select 629 participants aged 11–16 from 5 schools in the rural areas of Karawang and Lombok in Indonesia. They filled in paper-and-pencil self-report inventories.

Findings

Left-behind children were significantly lonelier than their counterparts were. Emotional loneliness was more affected by parental absence compared to social loneliness. Left-behind children would be more susceptible to experience loneliness if they had more access to entertainment gadgets, experienced less support and intimacy from friends, had been left by their migrant parents more than once, were female, had low self-esteem, experienced emotional difficulties and rarely communicated with their parents.

Research limitations/implications

Qualitative research was needed to provide more elaborative explanation about the findings.

Practical implications

Parents needed to consider the psychological cost and benefit of working abroad to their children. Governments could intervene by limiting the duration and frequency of work among the migrant workers.

Social implications

Some beneficial implications to prevent and reduce loneliness among left-behind children were provided, such as by maintaining the frequency and quality of communication with the children, motivating and guiding the children to interact with their peers and spend less time on entertainment gadgets, as well as encouraging the children to engage in several positive activities to enhance their self-esteem.

Originality/value

This study enriched the understanding about complex relationship between parental presence and adolescents’ mental health despite the fact that adolescents seemed to be more interested in relationships with peers.

Details

Journal of Public Mental Health, vol. 18 no. 1
Type: Research Article
ISSN: 1746-5729

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Article
Publication date: 11 October 2021

Kuldeep Rajpoot, Saurav Singla, Abhishek Singh and Shashi Shekhar

This study focuses on accessing the impact of lockdown implemented to curb the pandemic of coronavirus disease 2019 (COVID-19) on prices of potato and onion crops using the time…

323

Abstract

Purpose

This study focuses on accessing the impact of lockdown implemented to curb the pandemic of coronavirus disease 2019 (COVID-19) on prices of potato and onion crops using the time series analysis techniques.

Design/methodology/approach

The present study uses secondary price series data for both crops. Along with the study of percent increase or decrease, the time series analysis techniques of autoregressive integrated moving average (ARIMA) and generalized autoregressive conditional heteroskedasticity (GARCH), as well as machine learning; neural network autoregressive (NNAR) models were used to model the prices. For the purpose of comparison, the data from past years were taken as the period of normalcy. The behaviour of the forecasts for the normal periods and during the pandemic based on respective datasets was compared.

Findings

The results show that there was an unprecedented rise in prices during the months of lockdown. It could be attributed to the decline in arrivals due to several reasons like issues with transportation and labour availability. Also, towards the end of lockdown (May 2020), the prices seemed to decrease. Such a drop could be attributed to the relaxations in lockdown and reduced demand. The study also discusses that how some unique approaches like e-marketing, localized resource development for attaining self-sufficiency and developing transport chain, especially, for agriculture could help in such a situation of emergency.

Research limitations/implications

A more extensive study could be conducted to mark the factors specifically that caused the increase in price.

Originality/value

The study clearly marks that the prices of the crops increased more than expectations using time series methods. Also, it surveys the prevailing situation through available resources to link up the reasons behind it.

Details

Journal of Agribusiness in Developing and Emerging Economies, vol. 12 no. 3
Type: Research Article
ISSN: 2044-0839

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Article
Publication date: 25 July 2024

Deepa Halder, Ravi Shekhar Kumar and Debashree Roy

The study uses the meaning transfer model to integrate celebrity advertising and branding under the broad paradigm of celebrity–brand communication. Specifically, the paper aims…

740

Abstract

Purpose

The study uses the meaning transfer model to integrate celebrity advertising and branding under the broad paradigm of celebrity–brand communication. Specifically, the paper aims to examine the influence of celebrity attributes (authenticity and identification) on brand advocacy and purchase intention through brand personality appeal and brand identification.

Design/methodology/approach

The study adopts two scenario-based research designs (involving nonfictitious and fictitious celebrities) for a cross-sectional structural path analysis.

Findings

Celebrity authenticity, celebrity identification and celebrity–brand congruency significantly influence brand advocacy and purchase intention, with brand personality appeal and brand identification emerging as effective mediators.

Originality/value

The study highlights how vital brand personality appeal and brand identification are in transferring positive perceptions about a celebrity endorser into brand advocacy and purchase intention. These results will allow marketers to realize the relative influence of celebrity attributes on the partnered brand.

Details

Journal of Consumer Marketing, vol. 41 no. 5
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 4 April 2023

Chandra Shekhar Bhatnagar, Dyal Bhatnagar and Pritpal Singh Bhullar

The purpose of this study is to examine the impact of corporate social responsibility (CSR) expenditure and business responsibility report (BRR) on a firm’s financial performance…

482

Abstract

Purpose

The purpose of this study is to examine the impact of corporate social responsibility (CSR) expenditure and business responsibility report (BRR) on a firm’s financial performance. Additionally, the study explores whether CSR expenditure and firm performance are related linearly or otherwise. The study also assesses the influence of mandating CSR expenditure on a firm’s performance.

Design/methodology/approach

The study is set in India and uses a nine-year data set from 165 companies listed on the Bombay Stock Exchange. Data compilation and analysis are done by using content analysis and panel data regressions.

Findings

The main findings of the study are that the effect of CSR expenditure on firm performance in India is non-linear and can be characterized as parabolic for investigated firms. While some performance indicators suggest a U-shaped relationship, others show an inverted U-type pattern, making a definitive conclusion elusive in either direction. BRR scores themselves have a positive impact on firm performance. Mandatory CSR expenditure affects the financial performance negatively, but the market performance improves in general.

Originality/value

The study provides new insights on the relationship between CSR expenditure, BRR scores and firm performance from India, which is not only a notable emerging market but also has other gripping characteristics. It has a prolific history of philanthropy, and yet, it is the first country in the world to mandate CSR expenditure in recent times. The equation between reported economic progress and general quality of life remains intriguing, and yet the number of studies on the effects of CSR expenditure on firm performance are no match to the volume of ongoing and completed works in more developed markets. This study attempts to trim the gap and provide some useful insights for managers, policymakers and stakeholders, apart from prompting further research.

Details

Corporate Governance: The International Journal of Business in Society, vol. 23 no. 6
Type: Research Article
ISSN: 1472-0701

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Article
Publication date: 5 March 2021

Vinay Chittiprolu, Nagaraj Samala and Raja Shekhar Bellamkonda

In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service…

2585

Abstract

Purpose

In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study is an analysis of the online reviews written by the customers about Indian heritage hotels. This study aims to understand the dimensions of service appreciation and service complaints by comparing positive- and negative-rated reviews and find the patterns in the determinants of the satisfaction and dissatisfaction of the customers.

Design/methodology/approach

A total of 23,643 online reviews about heritage hotels were collected from the TripAdvisor website by using a Web crawler developed in Python. A total of 1000 reviews were randomly selected for further analysis to eliminate the bandwagon effect. Unsupervised text mining techniques were used to analyze reviews and find out the interesting patterns in text data.

Findings

Based on Herzberg two-factor theory, this study found satisfied and dissatisfied determinants separately. The study revealed some common categories discussed by satisfied and dissatisfied customers. The factors which satisfy the customers may also dissatisfy the customers if not delivered properly. Satisfied customers mentioned about tangible features of the hotel stay, which includes physical signifiers, traditional services, staff behavior and professionalism and core products (rooms, food). However, most of the customers complained about intangible service problems, such as staff attitude, services failure, issues with reservation and food, value for money and room condition. The results are contradicting with commercial hotels-based studies owing to the unique services provided by heritage hotels.

Practical implications

The dimensions for satisfaction and dissatisfaction among customer of heritage hotels provide marketers to understand the real emotion and perception of the customers. As these dimensions were extracted through text mining of the reviews written by the customer of heritage hotels, the results would certainly give better insights to the hotel marketers.

Originality/value

The study is a rare attempt to study online reviews of customers on heritage hotels through a text mining approach and find the patterns in the behavior and the determinants of satisfaction and dissatisfaction of customers.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 15 no. 2
Type: Research Article
ISSN: 1750-6182

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Book part
Publication date: 29 December 2023

Ashok Dalwai, Ritambhara Singh, Vishita Khanna and S. Rutuparna

According to Global Healthcare Security Index 2021, India ranked 66 out of 195 countries, indicating the need and scope for improvement. The Cooperative healthcare system which…

Abstract

According to Global Healthcare Security Index 2021, India ranked 66 out of 195 countries, indicating the need and scope for improvement. The Cooperative healthcare system which has been rendering exemplary services is yet to gain visible recognition in India. Given the need for upgrading the health infrastructure in India and providing more affordable health services to the country’s growing population, it would help appreciate the large role that cooperative healthcare can play along with others. This study explores the structure, conduct, and performance of healthcare co-operatives in India, the factors contributing to their success and failure, and the challenges they face. The Health Cooperatives have a strong presence in Kerala and Karnataka and are also coming up in other parts of the country. However, a detailed database of them for public awareness is very limited. The cooperative hospitals can meet the basic requirements of curative treatment in rural and poorly-endowed urban areas. The democratic way in which they function makes them a destination for a financially weaker section. They must retain this feature. The study covers two successful cases which reveal that India needs a more dense healthcare cooperative network. Since cooperative hospitals in tune with the spirit of service run on the principle of being ‘Not-for-Profit’ they need to be supported by the governments more liberally, without however interfering with their governance and administration.

Details

World Healthcare Cooperatives: Challenges and Opportunities
Type: Book
ISBN: 978-1-80455-775-4

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