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The purpose of this study is to elicit the success factors from empirical evidence, as construction industry requires an improved understanding of factors for managing projects to positive outcomes. Increased stakeholder involvement, including the new technologies, achieving sustainability and safeguarding health and safety, whilst at the same time facing uncertainties, it is crucial to examine whether there are new factors that drive construction projects to succeed, especially from a value-driven perspective.

Using a systematic review approach, this research reviewed 172 studies published after 2004. When compared to a comprehensive project success factor framework presented by Chan et al. in 2004, 19 factors are considered new since 2004.

Though several scholarly outputs highlighted significant improvements to project operations and innovations in equipment and techniques, there has not been a comprehensive oversight since Chan’s et al. (2004) conceptual framework. This paper investigates 16 years of industry changes and identified two new success factors categories (innovation and sustainability) and 19 new factors that add to Chan’s et al. (2004) study. Consequently, a new framework of factors affecting project success was developed.

This paper was very specific in its attempt to find the new and additional success factors for managing construction projects. A new conceptual framework, which includes the newly identified factors, was then developed that will create a greater awareness of stakeholders’ concerns and ultimately contribute to significant improvement in developing project objectives and defining success measures.

This paper aims to investigate the emergence of new success measures for buildings and infrastructure post-disaster reconstruction projects, beyond the traditional ”iron triangle”, which have gained prominence with the increased involvement of clients and end-users in these projects. Consequently, the industry is obliged to reconsider the critical factors regarding what constitutes a successful outcome from the perspectives of these stakeholders.

Data was gathered from end-users in four Caribbean islands using a questionnaire survey on eight empirical success indicators obtained from an extensive systematic literature review. To elicit a ranking and correlations amongst the end-user’ perspectives on the indicators, factor analysis and structural equation modelling techniques (SEM) were conducted.

The factor analysis found “safety” to be the most important empirical success measure, while “change” ranked the least important. Correlation analysis using SEM identified two new composite indicators, namely, “competence” with delivering timely and quality environmentally friendly and sustainable projects and “adaptability” in ensuring project objectives reflect beneficiaries’ expectations amidst internal and external influences, to be critical of end-users’ measurement indicators that describe their assessment mechanism. Measurement and structural models validated “safety” and “satisfaction” to be the highest loading variables in the two composites, respectively.

The research focussed on findings in English language articles; therefore, any claim to a complete list of indicators from the literature can be amiss.

Results confirm the traditional “iron triangle” of time, cost and quality to be limited in assessing reconstruction project outcomes and the views and expectations of the potential beneficiaries need to be factored in the planning, design, execution and post-handover stages in all reconstruction projects.

This paper was very specific in its attempt to investigate new success indicators for reconstruction project outcomes, aiming to assist with developing comprehensive project objectives that resonate with all stakeholder groups.

The purpose of this paper is to investigate the literature on resilience factors applied to post-disaster reconstruction projects and to develop a guiding framework to assist in their strategic selection and application.

A systematic review was undertaken on the literature’s account in four major bibliographic databases to elicit resilience factors contributing to improving post-disaster reconstruction projects' robustness. Through summative content analysis and open-coding of research outputs over the past decade, the factors identified informed the development of a conceptual framework that can significantly impact the built environment’s resilience development process.

The review found 24 resilience factors open-coded into five criteria groups: governance, innovations, reconstruction approaches, resource management and stakeholder expectations. While these factors have influenced reconstruction projects, the recently increased participation of clients and end-users in construction management accentuates their strategic selection and applications.

The research focused on English language articles; therefore, any claim to a comprehensive resilience factors listing can be amiss. The framework provides a platform for developing clear measurement indicators for allocating project resources and determining resilience deficiencies.

Results confirm the designs and assessment of a resilient built environment extends beyond the traditional structural characteristics, but includes the ability of the integrated network of buildings and infrastructure to support the continuous delivery of the community’s social and economic services in normal and post-disaster settings.

The review is very specific as it attempts to develop a novel conceptual framework for guiding developers and practitioners in the application of resiliency to post-disaster reconstruction projects.

The purpose of this paper is to elicit the expectations for resilient post-disaster rebuilds from Caribbean project end-users. In anticipation of future climatological, meteorological, hydrological or geophysical disasters disaster, key stakeholders can articulate and incorporate strategies for resilience development, thus leading to improved end-users’ satisfaction and confidence.

This paper engages the results of a systematic literature review that identified 24 empirical resilience factors for post-disaster reconstruction projects. These factors informed a semi-structured questionnaire to elicit the perspectives of Caribbean end-users on a seven-point Likert scale. The quantitative analysis of both factor ranking and principal component analysis was performed to identify correlations and provides further interpretations on the desires of the end-users for resilient rebuilds.

The results presented in this paper highlight the collective perspectives on the Caribbean end-users on what they perceived to be aiding more resilient reconstruction projects. They identified reconstruction designs mindful of future hazards, policies that aid climate change mitigation, active assessment of key structures, readily available funding sources and ensuring stakeholder’s unbiased interest as the top-most empirical factors. Factor analysis suggested collaborations with inclusive training and multi-stakeholder engagement, critical infrastructure indexing and effective governance as the critical resilience development factors.

To the best of the authors’ knowledge, this paper is first of its kind to explore the perspective of the Caribbean people regarding disaster reconstruction projects. It addresses developmental avenues for measurement indicators towards resilience monitoring and improvement. Additionally, the perspectives can provide construction industry professionals with tools for improved operational resilience objective-setting guidance, for Caribbean construction.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

This piece is a republished autobiography of Alfred D. Chandler, Jr.

Chandler reflects on his life and career as a management historian.

Chandler reflects on his life and career, in particular how he came to write Strategy and Structure and its impact on him as a historian. He also discusses his life at Harvard Business School, the editing of the Roosevelt letters, and the writing of The Visible Hand.

This is excellent background material for the other papers in the issue, as well as a valuable personal insight into Chandler's own thinking.

This paper aims to examine the interaction effect among the subjective social class, service level and recovery type on post-failure service evaluations (recovery satisfaction and willingness to spread positive word-of-mouth).

A total of 270 US consumers were recruited via Amazon MTurk. This study adopted a 2 (Subjective social class: high vs low) × 2 (Service level: luxury vs mid-scale) × 2 (Recovery type: customer self-recovery vs joint recovery) between subjects’ factorial design using a scenario-based survey method.

The results from the three-way multivariate analysis of covariance confirmed that a joint recovery is ineffective for high subjective social class individuals in a mid-scale hotel setting. Moreover, the moderated mediation analysis revealed that this tendency can be explained by high subjective social class individuals’ tendency to attribute blame externally to self-service technologies (SSTs).

The results of this study suggest that mid-scale hotels should deploy employees in the SST service area based on the profile of their main customers. If a mid-scale hotel is positioning itself to appeal to high subjective social class customers, then employees should be aware of the fact that customers may not be highly satisfied if they receive assistance.

This study expands the current knowledge on customers’ psychological differences based on subjective social class. Furthermore, the findings of this study contribute to academia by providing evidence of external attribution among high subjective social class individuals.