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Article
Publication date: 22 March 2011

Shaun O'Callaghan

Shaun O'Callaghan draws on work from book: Turnaround Leadership, which gives managers and leaders the tools they need to make decisions that will help them to lead and motivate

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Abstract

Purpose

Shaun O'Callaghan draws on work from book: Turnaround Leadership, which gives managers and leaders the tools they need to make decisions that will help them to lead and motivate their staff, and better communicate with customers, investors, lenders and teams.

Design/methodology/approach

Examines the steps that have to be taken in order to successfully lead in times of crisis.

Findings

In the normal course of business, a leader is constantly making and trying to deliver on a set of promises to key stakeholders. The choices of what promises to make and, critically, the delivery against those promises is the fundamental core of what a business does. In many ways, you could say that the principal role of a leader is to make, balance and deliver business promises.

Practical implication

Offers a practical guide to making decisions and managing stakeholders when business conditions become tough.

Originality/value

When things go badly wrong, it is your role, as leader, to decide what promises (if any) you make, and to which of your stakeholders. In periods of disruptive change, people crave more certainty, even when you can probably provide less. In these circumstances, it is important to consider a 360 degree view of the problem, including the perspectives of your customers, investors, lenders, employees and suppliers. What do they really need to know and want to hear? This will help you to devise, communicate and deliver a successful recovery plan and make promises that balance.

Details

Human Resource Management International Digest, vol. 19 no. 2
Type: Research Article
ISSN: 0967-0734

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Article
Publication date: 17 August 2010

Simon Stephens, Camelia Gabriela Balan and Shaun Callaghan

The paper aims to explore the experience of graduates in the workplace. The aim is to study how these experiences differ from the expectations of the graduates and the aspirations…

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Abstract

Purpose

The paper aims to explore the experience of graduates in the workplace. The aim is to study how these experiences differ from the expectations of the graduates and the aspirations of their academics.

Design/methodology/approach

The research involved two phases: first, a survey was conducted of marketing academics. This survey examined how the academics conceived the relevance of their teaching strategies to the work environment in small‐to medium‐sized enterprises (SMEs). Second, marketing graduates who are employed by SMEs were interviewed. The interviews explored the experience of graduates in the SME workplace environment.

Findings

The findings from this paper indicate that a graduate's perception of the skills and competencies they will use in the workplace are different to the reality of working in an SMEs.

Practical implications

Graduates need to be cognisant that although academic theory and principles have value in the planning of workplace activities their employers will focus appraisal on the outcomes/outputs of their actions rather than the theoretical basis for these actions. Furthermore, the reality of the workplace is that the application of theory and subject‐specific knowledge is only one element of the activities required by SMEs.

Originality/value

The paper focuses on research that seeks to enhance the understanding of the experience of graduates in the workplace.

Details

Education + Training, vol. 52 no. 6/7
Type: Research Article
ISSN: 0040-0912

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Available. Content available
Article
Publication date: 10 February 2012

340

Abstract

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Education + Training, vol. 54 no. 1
Type: Research Article
ISSN: 0040-0912

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Article
Publication date: 17 August 2010

Carl Senior and Robert Cubbidge

The purpose of this paper is to place all of the contributions to this special issue into a theoretical framework and to highlight the role that the so‐called “information age…

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Abstract

Purpose

The purpose of this paper is to place all of the contributions to this special issue into a theoretical framework and to highlight the role that the so‐called “information age mindset” has in the facilitation of employability skills.

Design/methodology/approach

The paper discusses the major themes of this special issue.

Findings

Undergraduate students do see the importance of technological innovation in the classroom but they see the development of experiential or work‐based skills to be more important.

Practical implications

Future curriculum design should consider the expectations and attitudes of the modern day undergraduate student to ensure that potential employability is maximised.

Originality/value

The findings are placed into the wider context of the emerging field of evolutionary educational psychology.

Details

Education + Training, vol. 52 no. 6/7
Type: Research Article
ISSN: 0040-0912

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Article
Publication date: 5 September 2016

Shaun Benn, Russell Abratt and Nicola Kleyn

The purpose of this paper is to establish how executive managers in a South African organisation prioritise and manage reputational risks arising from stakeholder claims. The…

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Abstract

Purpose

The purpose of this paper is to establish how executive managers in a South African organisation prioritise and manage reputational risks arising from stakeholder claims. The authors establish how corporate reputation and reputational risk fits into their decision making when considering stakeholder claims.

Design/methodology/approach

The authors conducted in-depth interviews with the top management of a South African paint manufacture. They identified eight stakeholder claims and discussed how they assessed and addressed each one.

Findings

Respondents identified highly, moderate, and low salient claims. They reported on how they dealt with these different claims in terms of the attributes of power, legitimacy, and urgency.

Originality/value

This is an empirical theory-testing study of how managers deal with stakeholder claims. The authors establish how corporate reputation and reputational risk fits into their decision making when considering stakeholder claims. The authors suggest that managers must not only understand who their stakeholders are, but need to evaluate the impact of stakeholder claims in order to manage reputational risk.

Details

Marketing Intelligence & Planning, vol. 34 no. 6
Type: Research Article
ISSN: 0263-4503

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Book part
Publication date: 27 January 2022

Erik O. Kimbrough

Laboratory studies of social interaction have revealed a wide range of phenomena that are difficult to explain using standard economic models. For example, people will often…

Abstract

Laboratory studies of social interaction have revealed a wide range of phenomena that are difficult to explain using standard economic models. For example, people will often sacrifice their own earnings in order to be generous, cooperative, punitive, and retributive in interactions with anonymous strangers. “Behavioral” models that redefine agents’ preferences attempt to provide an account of these phenomena as reflecting a “taste for fairness” or altruism, aversion to inequality, concern about others’ beliefs, and so on. Such models either fail to account for the rich sensitivity of actions to context or in allowing for rich context-dependence, these models ultimately substitute description for explanation. Hayek’s work provides a foundation for thinking about how to explain these phenomena, by conceiving of people as both purpose-seeking (as in economic models) and rule-following. Decisions are shaped both by material interests and by a normative framework that is evoked by context and helps people decide what one ought to do in a particular situation. The implication of this approach is that rather than trying to understand heterogeneity across individuals in terms of preferences, experimenters should instead try to understand heterogeneity across contexts in terms of the rules and norms that operate in the background and guide or constrain people’s purpose-seeking tendencies. What economics needs, then, is a theory of how and why these rules and norms vary with context as they do.

Details

Contemporary Methods and Austrian Economics
Type: Book
ISBN: 978-1-80262-287-4

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Article
Publication date: 21 April 2012

Shaun Ryan

The article seeks to analyse and explore the contradictions and variations in the concepts “team” and “teamwork” and their use in the NSW, Australia, commercial cleaning industry.

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Abstract

Purpose

The article seeks to analyse and explore the contradictions and variations in the concepts “team” and “teamwork” and their use in the NSW, Australia, commercial cleaning industry.

Design/methodology/approach

The article utilises an ethnographic study of a large Australian cleaning firm. Data were collected using participant observation, field notes, and interviews with managers.

Findings

The study provides evidence for the limited uptake of the idealised form of teamwork in commercial cleaning and suggests that teamworking is another means of coordinating groups of workers. Furthermore, the findings support previous research into the paradox of teams without teamwork.

Originality/value

The research provides an insight into the largely neglected area of the reorganisation of work in commercial cleaning. It also provides a critique of the concept of teams and teamworking.

Details

Employee Relations, vol. 34 no. 3
Type: Research Article
ISSN: 0142-5455

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Article
Publication date: 21 April 2012

Abigail Marks and James Richards

This editorial seeks to explore changes in both teamwork and developments in teamwork research over the last decade.

3231

Abstract

Purpose

This editorial seeks to explore changes in both teamwork and developments in teamwork research over the last decade.

Design/methodology/approach

The editorial review importantly focuses on the key debates that emerge from the papers covered in this special issue.

Findings

A review of the papers in this special issue, as well as historical analysis of teamwork research, indicate that while traditionally, analysis of teamwork was embedded in a manufacturing archetype, much of the contemporary research on teamwork is centred on service sector work where issues of cultural diversity, customer service, and lack of normative integration or task interdependence are increasingly apparent. This editorial suggests that we need to take account of the expansion of the service sector when attempting to conceptualise teamwork and the challenges that collective forms of working in such an environment bring.

Originality/value

This editorial and the special issue more generally provide an important contribution to the development of understanding of how changes in the workplace have had an impact on organisational and academic interest in teamwork.

Details

Employee Relations, vol. 34 no. 3
Type: Research Article
ISSN: 0142-5455

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