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Article
Publication date: 29 November 2018

Shaili Singh and Mahua Guha

The purpose of this paper is to study the self and vicarious learning patterns of organizations through operational success and benchmark failure experiences. The study is…

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Abstract

Purpose

The purpose of this paper is to study the self and vicarious learning patterns of organizations through operational success and benchmark failure experiences. The study is specific to the Indian telecom sector.

Design/methodology/approach

This study uses published data of four major telecom firms in India reported by Telecom Regulatory Authority of India (TRAI) and analyzed the influence of aspiration performance discrepancy on organizational learning by hypotheses testing. Feasible generalized least square model with year fixed effects is used to run panel data regression.

Findings

In the case of operating experience for performance above aspiration, firms fail to learn from their own experience as well as from others’ experiences. For benchmark failure experience under positive discrepancy, firms learn from their own experience. For performance below aspiration, no significant result was found. These insights allow managers to reconfigure their learning orientation and to develop an effective mechanism for absorbing crucial knowledge from themselves and peer firms.

Practical implications

Practitioners should take into account that their knowledge repertoire is essential for learning in good times. This study also motivates managers involved in operating activities to make use of publicly disclosed reports, engage in vicarious learning or form a coalition for developing coping mechanism under negative discrepancy scenarios.

Originality/value

This paper presents a unique context by studying operational success, and failure experiences of telecom sector in India wherein benchmark for failure was decided by the governing regulatory body, TRAI, unlike other studies where success and failures reference points are intrinsically selected.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 12 December 2020

Arun TM and Rojers P. Joseph

This paper presents a systematic review of 94 research articles in the domain of gender and firm innovation to map the area and infer future research avenues. The literature…

2309

Abstract

Purpose

This paper presents a systematic review of 94 research articles in the domain of gender and firm innovation to map the area and infer future research avenues. The literature captured in this review includes seven theoretical, 16 qualitative and 71 quantitative studies from over 50 journals, examining the role of gender in firm innovation in over 100 countries.

Design/methodology/approach

This research utilises a reproducible systematic literature review process to identify prominent theoretical and empirical studies.

Findings

The findings suggest that the area is growing and presents interesting opportunities. However, it is observed that empirical investigations are primarily influenced by literature from the Anglo-Saxon areas and give little attention to contextual intricacies of emerging market countries. Among quantitative studies, three main themes of gender are addressed unevenly. They are Top Management Team (TMT) diversity level, R&D team diversity level and individual entrepreneur level studies. Six interesting research avenues are proposed as a major outcome of the review.

Originality/value

This review is one of the first of its kind to extensively review the literature of gender and firm-level innovation. The review consolidates and widens the understanding of the relationship between gender variables and firm innovation-related variables to advance the discussion in the domain by presenting research gaps and questions gleaned from the articles. To this end, the review presents six promising research avenues in the area of gender and firm innovation.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 27 no. 2
Type: Research Article
ISSN: 1355-2554

Keywords

Available. Content available
Book part
Publication date: 2 December 2019

Shalini Garg

Abstract

Details

HR Initiatives in Building Inclusive and Accessible Workplaces
Type: Book
ISBN: 978-1-83867-612-4

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Article
Publication date: 23 February 2018

Muhammad Sabbir Rahman, Mahafuz Mannan, Md Afnan Hossain and Mahmud Habib Zaman

The purpose of this paper is to examine patient’s behavioral intention in a comparative analysis between public and private hospitals in the context of a developing country.

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Abstract

Purpose

The purpose of this paper is to examine patient’s behavioral intention in a comparative analysis between public and private hospitals in the context of a developing country.

Design/methodology/approach

The research design was cross-sectional. A conceptual model was developed through an extensive literature review. Survey research was conducted to collect the data from the patients of public and private hospitals of Bangladesh. Partial least square structural equation modeling was used to perform a comparative analysis of the proposed model.

Findings

Perceived service quality and corporate image both were found to have a positive direct effect on patient’s behavioral intention for both public and private hospitals. While emotional satisfaction was found not to influence patient’s behavioral intention for public hospitals, it was found to fully mediate the perceived service quality-behavioral intention relationship and partially mediate the corporate image-behavioral intention relationship for private hospitals. Experience economy was found to partially mediate the corporate image-behavioral intention relationship for public hospitals, while it was found to partially mediate both the perceived service quality-behavioral intention and corporate image-behavioral intention relationships for private hospitals.

Originality/value

This is the first of a kind study that combined experience economy and emotional satisfaction with perceived service quality and corporate image to predict patient’s behavioral intention in a comparative study between public and private hospitals in the context of a developing country.

Details

Marketing Intelligence & Planning, vol. 36 no. 3
Type: Research Article
ISSN: 0263-4503

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Case study
Publication date: 31 March 2014

Anand Kumar Jaiswal, Sachin Kumar Singh and A Manu

The case deals with the application of marketing research for launching a new product in the market place. The company was planning to enter the Fast Moving Consumer Goods (FMCG…

Abstract

The case deals with the application of marketing research for launching a new product in the market place. The company was planning to enter the Fast Moving Consumer Goods (FMCG) market in India with its new product Cerenity. Cerenity was a toilet seat sanitizer for women who frequently use public restrooms. The case describes the exploratory study conducted by the research team. The team used different qualitative marketing research tools such as focus groups, in-depth Interviews and participant observations.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

Keywords

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Case study
Publication date: 31 March 2014

Anand Kumar Jaiswal, Sachin Kumar Singh and A Manu

The case deals with marketing research study undertaken to introduce a new product in the market. The company was planning to introduce Cerenity, a toilet seat sanitizer for women…

Abstract

The case deals with marketing research study undertaken to introduce a new product in the market. The company was planning to introduce Cerenity, a toilet seat sanitizer for women who frequently use shared restrooms. The case discusses the conclusive study undertaken involving quantitative marketing research. The research team carried out quantitative survey and collected the data. It applied various quantitative research methods such as factor analysis, multiple regression, cluster analysis and conjoint analysis for analysis the collected and drawing managerial inferences.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

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