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This study has aimed to thoroughly assess user sentiments and perceptions regarding the National Library of India (NLI). It has attempted to provide significant insights into user satisfaction by examining its strengths and shortcomings across key categories including collection, environment, facilities, location, management and staff. The study has contributed to the understanding of the factors influencing the attributes of libraries, facilitating improvements in services and enhancing the overall user experience.

This study employed a mixed-methods approach combining quantitative and qualitative analysis to assess user sentiments towards the NLI. Using Google Maps reviews, the study utilized web scraping, content analysis and sentiment analysis to categorize reviews as positive, negative or neutral, providing insights into user experiences and an in-depth analysis of the views and opinions of the NLI.

The study involved sentiment analysis and content analysis of 818 Google Maps reviews to assess user satisfaction with the NLI. The results demonstrate 624 reviews as positive sentiments, 70 instances pinpointed specific negative concerns, primarily related to staff behavior and certain facilities, and 124 neutral reviews suggested mixed viewpoints among users. This analysis highlights the critical role of attributes such as collection quality, environment and facilities in shaping user perceptions, emphasizing the need for focused improvements based on user feedback. The study revealed six attributes, namely collection, environment, facilities, location, management and staff that influence the user perception.

This study is focused solely on Google Maps reviews. Hence, the results cannot be generalized to all online platforms. Reliance on online reviews may not fully capture the views of all the library users. Additionally, the scope of the study is limited to English-language comments, potentially overlooking valuable insights from non-English-language reviews.

This study provides valuable insights for the NLI to enhance user satisfaction by addressing the specific concerns raised in online reviews. The findings offer actionable guidance for library management to refine services and maintain favorable public perceptions.

This study contributes to the field by providing a comprehensive analysis of user sentiment through sentiment and content analysis of online reviews, offering unique insights into the NLI’s public perception. The identification of key strengths and weaknesses adds practical value to library management for refining services. The originality of this study lies in its unique approach to evaluating user experiences, which guides future research and improvement efforts in library services.

Globally, the halal cosmetics market is experiencing rapid growth and is considered a key economic driver in shaping economy development and growth. However, the extant research on halal cosmetics is fragmented, potentially impeding the field’s advancement when challenged with conflicting viewpoints and limited replications. Therefore, this paper aims to address the knowledge gap by conducting a rigorous and technology-enabled systematic review by leveraging appropriate software to comprehensively evaluate the state of the halal cosmetics literature.

A domain-based review using a hybrid approach that incorporates both bibliometric and interpretive analyses are used to comprehensively assess the current progress of halal cosmetics, identify research gaps and suggest potential directions for future research.

Through a comprehensive review of 66 articles, this review provides a holistic and comprehensive overview of halal cosmetics that both academic scholars and market practitioners can rely upon in strategizing and positioning for future development of halal cosmetics. The study provides a holistic and comprehensive overview of halal cosmetics that both academic scholars and market practitioners can reply upon in strategizing and positioning for future development of halal cosmetics.

The fragmented knowledge of extant research on halal cosmetics across various disciplines limits a comprehensive understanding of the field. It is opportune to conduct a comprehensive and systematic review of the field, providing insight into both its current and future progress. In this regard, this review serves as a “one-stop reference” in providing a state-of-the-art understanding of the field, and enables industry practitioners to reveal the full potential and bridge the theory-practice gap in the halal cosmetics industry.

The purpose of this paper is to extend the Push-Pull-Mooring (PPM) theory to identify the factors influencing Muslim customers’ switching intention to halal-certified cosmetics.

A snowballing sampling method was used to distribute an online questionnaire via social media platforms. Of 403 questionnaires, only 363 were usable. SmartPLS 4 was used to analyse the data using a structural equation modelling approach.

The findings of this paper confirmed that social influence and scepticism have a positive effect on the switching intention to halal cosmetics. However, compatibility with current cosmetic products has a negative effect on the switching intention to halal cosmetics. On the other hand, negative side effects and negative past experiences have a positive effect on scepticism. Scepticism was also found to mediate the relationship between negative side effects and negative past experiences toward the switching intention to halal cosmetics.

The findings of this study primarily benefit cosmetics manufacturers, whether halal-certified or otherwise.

This study extends the PPM theory with negative side effects and negative past experiences. Moreover, this study also introduces new relationships and untested relationships between scepticism and switching intention. This study shows the mediating effects of scepticism on the relationship between negative side effects and negative past experiences toward switching intention.

This paper aims to review 69 studies related to Muslim consumer behavior and determine the relationship between these topics and Islamic rationality. In addition, this paper elaborates on Al-Ghazali’s Islamic rationality model.

A text analytics approach is used to map 69 studies on Muslim consumer behavior. In addition, the historical-critical and inductive approach is used to identify Muslim scholars’ concepts and opinions regarding Islamic rationality, especially Al-Ghazali.

This study confirms that Muslim consumer behavior is in line with the concept of Islamic rationality proposed by Al-Ghazali. This is evidenced by a strong awareness of Islamic morals and values, which fosters a high commitment to halal products.

The findings of this study will provide essential benefits in the development of Islamic rationality theory, which can then be used as an alternative in explaining Muslim consumer behavior and also can be used as a reference for stakeholders in the industry to mainstream halalfication on products offered in the Muslim market.

The value of originality in this study lies in identifying the relation between Islamic rationality and Muslim consumer behavior, and this effort was confirmed through 69 selected studies related to Muslim consumer behavior.