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Article
Publication date: 1 June 2005

Sezgin Kaya and Bernard Williams

Business changes challenge the predictability of the workplace formation. In the broader sense, business change affects workplaces through forming and re‐forming groups, teams and…

1285

Abstract

Business changes challenge the predictability of the workplace formation. In the broader sense, business change affects workplaces through forming and re‐forming groups, teams and business units, so causing ‘churn’ in workplaces. The aim of this paper is to present research evidence on churn strategies and approaches extracted from the Centre for Facilities Management’s research on five financial organisations based in the City of London, one of the most volatile business environments in the world. The different approaches are analysed systematically to understand the possible impact of churn on business and how to deal with it effectively. In this paper the evidence of the link between business and workplace change is explored, and a background for consensus on churn processes is discussed. The findings and conclusions are then compared with previous studies by Bernard Williams Associates for the practical implications.

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Journal of Corporate Real Estate, vol. 7 no. 2
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 31 December 2004

Sezgin Kaya, Christopher Andrew Heywood, Kirsten Arge, Graham Brawn and Keith Alexander

Leading organisations expect that all business processes, including facilities management (FM), achieve world‐class standards. This paper presents the results of an international…

1700

Abstract

Leading organisations expect that all business processes, including facilities management (FM), achieve world‐class standards. This paper presents the results of an international, collaborative investigation, on behalf of a UK‐based blue chip company and a member of the Facilities Management Foundation, to identify organisations that are recognised as exemplars of world‐class FM (WCFM) and to understand the processes that underpin world‐class performance. Much FM practice remains cost focused, rooted in operations and concerned primarily with maintaining the steady‐state position of an organisation. In contrast, most authors propose that facilities should be strategically planned, aligned to business needs and demonstrate contribution to achieving explicit business objectives. They argue for a common language and for conditions that ensure that facilities add value to the business. Very little is known about how these conditions are created in different organisational contexts. The paper describes a heuristic study of three cases, selected as exemplars of WCFM, focusing on the underlying processes. Project partners in Australia, Norway and the UK conducted the case studies to a common brief. The paper presents the framework that was created to enable comparison of FM processes in the case studies and a matrix of business drivers and FM outputs that was adapted for the project. The investigation identifies three FM roles ‐ as translator, processor and demonstrator. Facilities management identifies business needs and translates strategy into workplaces, owns the processes of providing those workplaces and demonstrates their impact on organisational outcomes. The paper develops a WCFM framework to provide a management tool for considering and relating FM projects at different levels in an organisation. The study highlights the importance of reframing FM projects as business projects, and concludes that participation at senior management, business unit and individual levels in the organisation is an important factor in obtaining value. The study also highlights the need for effective change management processes continually to adapt the workplace to changing business needs, and shows how FM provides value through sustaining the organisation through business cycles.

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Journal of Facilities Management, vol. 3 no. 1
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 April 2006

Sezgin Kaya and Keith Alexander

To demonstrate the negative results of market sector based classification of client side FM organisations (FMOs) in benchmarking studies, and propose collection of both external…

1135

Abstract

Purpose

To demonstrate the negative results of market sector based classification of client side FM organisations (FMOs) in benchmarking studies, and propose collection of both external and internal organisational patterns as the key characteristics of FMOs.

Design/methodology/approach

Interviews with leading consultants, clients and academics on the negative side effects of the current benchmarking studies in FM, followed by a critique of published FM and Organisational management studies to explore the characteristics of FMOs. As a result, it is proposed that characteristics of FMOs depend on its relations to the external and internal patterns.

Findings

It has been found that in literature and practice on FMOs, characteristics related to the internal environment of FMOs are neglected. These characteristics are: hierarchy, specialisation, centralisation, span of control, size, and reporting line. On the other hand, those related to the external environment of FM are widely covered in FM literature. These characteristics are occupancy profile, change, visibility to customers, and procurement options. This paper concludes with the proposition that the external and internal patterns collectively define the characteristics of FMOs and should equally be taken into account.

Research limitations/implications

Prepares the background for an exploration of what makes FM organizations similar and dissimilar to each other. The extent of interviews and literature survey is explorative and hence inclusive.

Practical implications

A systematic exploration for comparative FM studies in the UK, and also source of information for FM scholars striving for understanding the context and relationships in client FM organizations.

Originality/value

This paper extends the depth and scrutiny of studies related to FM organizations by investigating both practice and theory and proposes a system that can explain the differences between FM organizations.

Details

Journal of Facilities Management, vol. 4 no. 2
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 July 2004

Sezgin Kaya

This paper reports on the results of a research conducted in 2002 on two owner‐occupied purpose‐built office buildings with similar concerns on how to make the buildings and…

1799

Abstract

This paper reports on the results of a research conducted in 2002 on two owner‐occupied purpose‐built office buildings with similar concerns on how to make the buildings and facilities work for the organisation in its life cycle. The research focused on the two different approaches to demand‐supply‐end user chain from two companies and investigated innovative processes by which client organisations (also owners) consider robust solutions of employee performance and user manageability. Using the case study material, processes by which the owners and designers or facilities managers translate user needs into operational performance requirements were appraised. The project investigated aspects of building‐in‐use, with walk‐through evaluation and workshops to draw out lessons and conclusions for clients, facilities managers and designers.

Details

Facilities, vol. 22 no. 9/10
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 July 2006

Sezgin Kaya and Keith Alexander

To present the development and results of the classification system based on the preceding paper (Journal of Facilities Management; Vol. 4, No. 2), which has highlighted ten…

494

Abstract

Purpose

To present the development and results of the classification system based on the preceding paper (Journal of Facilities Management; Vol. 4, No. 2), which has highlighted ten patterns for the identification of similarity and dissimilarity of FM organisations (FMOs).

Design/methodology/approach

This paper reports on the application of these ten patterns onto 22 in‐house FMOs in the UK, and tests the applicability and the validity of the classification system. Pattern recognition's unsupervised clustering is used for measuring the similarities between the sample population. Two particular statistical methods have been used in hybrid: principal component analysis and k‐means.

Findings

As a result of the analysis, out of 22 samples, three classes of FMOs are found. The two of these (w1 and w3) involve mixed market sectors and the other involves only healthcare FMOs.

Research limitations/implications

The classification system enables us to group FMOs according to their similarities for identification and description. Ore specifically there are three implications of the system: networking for best practice sharing and learning, development of demand side market intelligence, and comparison of performance in respective groups.

Originality/value

The classification system introduces a systematic approach to understand and classify FMO, and hence describe their characteristic features. It has been demonstrated in this paper that results of such as system lead to knowledge and practice exchange between two FMOs.

Details

Journal of Facilities Management, vol. 4 no. 3
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 November 2005

Sezgin Kaya and Keith Alexander

To demonstrate the unintended negative results of the current rationale for classifying client FM organisations and suggest a classification system that can systematically group…

1192

Abstract

Purpose

To demonstrate the unintended negative results of the current rationale for classifying client FM organisations and suggest a classification system that can systematically group FM organisations.

Design/methodology/approach

Develops a classification model consisting of ten patterns built on the suggestions from the previous empirical studies for client FM organisations. It then applies these patterns onto 22 in‐house FM organisations in the UK using the pattern recognition's unsupervised clustering for measuring the similarities in the sample population. This results in a detailed examination of the applicability and the validity of the classification system.

Findings

Three classes were found, two of which (Class 1 and 3) include mixed market sectors, while the other involves only healthcare FM organisations. The features of these classes are explained and the further use of the classification system is demonstrated and discussed.

Research limitations/implications

The sample population including 22 client FM organisations is not an exhaustive list that can represent all FM organisations in general.

Originality/value

The suggested classification system adds value to the current market sector based classification by introducing ten patterns of FMO, used for measuring the similarities and dissimilarities of FM organisations.

Details

Facilities, vol. 23 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Book part
Publication date: 9 August 2023

Melissa Hauber-Özer

Despite high aspirations to pursue personal development, self-sustaining employment, socio-economic integration, and stable futures in their host, origin, or resettlement…

Abstract

Despite high aspirations to pursue personal development, self-sustaining employment, socio-economic integration, and stable futures in their host, origin, or resettlement countries through higher education, intersecting legal, economic, linguistic, and sociocultural barriers severely constrain refugees’ options. There is limited research on how refugee students overcome these barriers to access higher education, particularly in displacement settings like Turkey, which perpetuates a deficit view of these learners. This chapter seeks to address this gap and challenge deficit ideologies through an asset-focused perspective on the stories of 10 Syrian young adults accessing higher education during forced displacement in Turkey using a composite narrative portrait crafted based on common experiences running across the participants’ individual narratives. The narrative illustrates the importance of equitable policies, quality language instruction, inclusive pedagogies, and supportive interpersonal relationships for young people aspiring to invest in their futures during displacement as well as the resourceful and dynamic strategies they devise.

Details

Education for Refugees and Forced (Im)Migrants Across Time and Context
Type: Book
ISBN: 978-1-83753-421-0

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Article
Publication date: 22 November 2017

Gökhan Özaslan

The purpose of this paper is to describe the variations in the ways that principals conceptualize their basis of power in schools.

688

Abstract

Purpose

The purpose of this paper is to describe the variations in the ways that principals conceptualize their basis of power in schools.

Design/methodology/approach

Phenomenography was used as the research method of this study. The interviewees consisted of 16 principals, eight from public schools and eight from private schools.

Findings

The analysis of the interviews revealed eight ways of understanding a principal’s power basis. These potential power bases were: teachers’ sense of reciprocity; teachers’ sense of responsibility; organizational rules and regulations; principals’ deep knowledge and experience; in-service training; principals’ reputation for being fair and impartial; teachers’ sense of identification with their principal; and principals’ control over teachers’ employment. Participants from public and private schools held generally similar conceptions. The conception of in-service training remained limited to private school principals. The power basis of principals’ control over teachers’ employment was not emphasized but could still be perceived as a conception in certain statements by participants.

Research limitations/implications

Coercive power and legitimate power of reciprocity need to be investigated more thoroughly in the field of educational administration.

Practical implications

There is an urgent need for training for principals to raise their awareness of the adverse effect that coercive power has on teachers.

Originality/value

This study is the first known to explore variations in the ways that principals conceptualize their power basis.

Details

Journal of Educational Administration, vol. 56 no. 2
Type: Research Article
ISSN: 0957-8234

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Article
Publication date: 5 September 2016

Muhammad Umbugala Douglas

This paper aims to address the often fragmented approach to performance issues to maximise services quality and returns. With the increased emphasis on corporate reforms, the…

1023

Abstract

Purpose

This paper aims to address the often fragmented approach to performance issues to maximise services quality and returns. With the increased emphasis on corporate reforms, the research presents a model framework as logic to strategy viability and competitive advantage for better outsourcing services delivery and excellence. The global change requires models with logic and variability to practically see the reality and challenges of all times.

Design/methodology/approach

Based on comprehensive literature search on performance research, nine influence factors were deduced as models for performance measure. This model is used to evaluate the performance of outsourcing firms in Malaysia. Over 200 questionnaires were sent out to outsourcing services delivery firms in Malaysia by post or personal visits; 68 of them responded. The study applied multivariate analysis to ascertain strategy capability and perception about factors that influence performance in the firms.

Findings

The outsourcing strategy performance revealed by the principal component analysis has given the strategy capability of the firms to be above-average, however not in a state to guarantee achievement of sustaining quality and excellence in services delivery. Conversely, to remain at the edge requires strategy that is flexible, integrated and sustainable, which most firms do not have. The results have also shown that more than half of the sampled population opted for a high-performance delivery goal; however, this vision was not supported adequately by a viable strategy. This inflexibility in strategy by most firms gives rise to usurpation and sub-optimality, which failed to take the facilities management (FM) profession beyond the reactive maintenance culture of the past century.

Research limitations/implications

This research paper is one of the few strategic models from Malaysia that holistically evaluates performance in outsourcing firms.

Practical implications

The paper provides a model that can integrate and sustain the workplace which is a valuable insight to the FM and research world.

Originality/value

This study introduced a paradigm using influence factors (timeless practice) to ensure excellency in outsourcing services delivery. Today savvy customers are looking for reliability and quality services with cost certainty, which is partly the reason for the expanding interests on outsourcing. The workplaces require strategic reforms to foster better facilities performance and value.

Details

Journal of Facilities Management, vol. 14 no. 4
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 11 January 2022

Najmul Hasan and Yukun Bao

Despite the enormous potential of mobile health (mHealth), identifying the asymmetric relationship among the predictors towards intention to use (ITU) of mHealth tends to remain…

1480

Abstract

Purpose

Despite the enormous potential of mobile health (mHealth), identifying the asymmetric relationship among the predictors towards intention to use (ITU) of mHealth tends to remain unresolved. This study aims to investigate the predictors and their asymmetric effects on ITU of mHealth through patients and healthcare professionals.

Design/methodology/approach

An integrated information systems (IS) model with four additional constructs has been developed to analyze symmetric and asymmetric effects on ITU of mHealth. An exploratory survey on 452 mHealth users with prior experience was conducted to evaluate the model using a mixed-method approach including partial least squares-based structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) technique.

Findings

The findings show that facilitating conditions, personal awareness building, perceived enjoyment, effort expectancy and perceived usefulness have predictive power for ITU of mHealth. In contrast, fsQCA reveals four more alternative solutions, including the main drivers explored by PLS-SEM. The results indicate that various conditions that were not crucial in PLS-SEM analysis are shown to be sufficient conditions in fsQCA.

Research limitations/implications

This study contributes to theory by integrating self-actualization factors (i.e. personal awareness building, patients as decision support unit) into the IS model. And practically, this study makes an essential contribution to users' ITU of mHealth, enabling relevant stakeholders to build strategies to implement mHealth successfully.

Originality/value

While mHealth has revolutionized healthcare and the prior literature only showed linear relationships, this empirical study revealed asymmetrical relationships among the determinants of ITU of mHealth. Thus, this study extends to the growing body of literature on the use of mHealth technology in the least developing nation.

Details

Aslib Journal of Information Management, vol. 74 no. 4
Type: Research Article
ISSN: 2050-3806

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