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Article
Publication date: 29 October 2024

Kemal Birdir and Sevda Sahilli Birdir

This paper offers an introduction and sets the stage for the theme issue. It describes the methodology used and highlights the articles that address the strategic question of how…

205

Abstract

Purpose

This paper offers an introduction and sets the stage for the theme issue. It describes the methodology used and highlights the articles that address the strategic question of how hospitality and tourism industries can minimize the effects of labor shortages by embracing advanced technologies.

Design/methodology/approach

This special issue explores the potential of automation, artificial intelligence, robotics and advanced data analytics in mitigating staff shortages. Automation streamlines operations, AI enhances customer interactions, robotics reimagines service delivery and data analytics informs strategic decisions. The study addresses a strategic question by combining literature reviews, data analysis, expert insights from practitioners and practical solution recommendations.

Findings

The theme issue presents research that explores how advanced technologies can be effectively utilized to mitigate labor shortages in the hospitality and tourism industries. Automation streamlines operations, AI enhances customer interactions, robotics reimagines service delivery and data analytics informs strategic decisions. However, successful integration of technology requires careful planning, training and ongoing maintenance to ensure a balance between technology and human interaction. By embracing these technologies, businesses can better cope with staffing deficits and position themselves for long-term success in a rapidly evolving environment.

Originality/value

This special issue explores the ways in which advanced technologies, such as automation, AI and robotics, can be leveraged to alleviate the labor shortage crisis faced by the hospitality and tourism industries worldwide. From developed to developing countries, these industries are grappling with severe labor shortages, particularly in terms of skilled workers. The articles presented in this issue offer valuable insights and strategies for addressing this pressing issue.

Details

Worldwide Hospitality and Tourism Themes, vol. 16 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

Access Restricted. View access options
Article
Publication date: 29 October 2024

Kemal Birdir and Sevda Sahilli Birdir

The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor…

121

Abstract

Purpose

The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor shortage crisis in the Hospitality and tourism (H&T) industries.

Design/methodology/approach

This conclusion draws upon the collective insights from the articles in this thematic issue, providing a comprehensive overview of the key findings and their implications. A thorough analysis and discussion of the results are presented, offering a synthesis of the research and its significance for the hospitality and tourism industry.

Findings

This thematic issue examines the profound impact of automation and artificial intelligence on the tourism and hospitality industries, where advancements in technology are juxtaposed with the challenge of skill shortages. The special issue explores the application of AI and automation in operations, training and development as well as the need for a balanced approach to innovation and service delivery standards. As AI transforms the industry, this issue highlights the imperative for hotels and similar establishments to strike a delicate balance between technological innovation and preserving exceptional guest experiences.

Originality/value

This theme issue presents a comprehensive analysis of the key discussions on the strategic use of technology in the hospitality and tourism industries. The articles demonstrate the significance of these advancements in expanding our knowledge and driving innovation, ultimately benefiting various stakeholders in the sector. As these technologies continue to evolve at a rapid pace, it is crucial for industry professionals, decision-makers and researchers to understand their applications, benefits and challenges in order to effectively address the pressing issue of labor shortages in the hospitality and tourism industries.

Details

Worldwide Hospitality and Tourism Themes, vol. 16 no. 5
Type: Research Article
ISSN: 1755-4217

Keywords

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