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Article
Publication date: 4 April 2018

Francois Bernard Duhamel, Isis Gutiérrez-Martínez, Sergio Picazo-Vela and Luis Luna-Reyes

Collaborations between public administrations and private sector represent a specific challenge to manage contractual and organizational relationships among partners with…

569

Abstract

Purpose

Collaborations between public administrations and private sector represent a specific challenge to manage contractual and organizational relationships among partners with different goals, working cultures, norms, rules and processes. Therefore, the main research question of this paper is: What are the antecedents of effective collaboration in public-private IT outsourcing relations? Thus, the purpose of this paper is to identify the determinants of collaborative interface characteristics as scaffolding structures to manage public-private IT outsourcing relations effectively.

Design/methodology/approach

Two cases of public-private IT outsourcing relationships in Mexico were used to compare and contrast the main antecedents of collaborative interface characteristics. Case selection was based on the success in each case, as perceived by the collaborating members involved. A successful case and a less successful case of application development for the provision of public services from two state administrations in Mexico were chosen. Data gathering took place via face-to-face interviews.

Findings

The quality of the organizational interface depends on the interactions between exchange of knowledge and mutual trust, along with the commitment between partners. Trust, commitment and knowledge sharing interacted to enhance interface characteristics that have an impact on public and political values.

Research limitations/implications

This paper used and extended an outsourcing technology enactment model to emphasize the quality of organizational interfaces as a main antecedent for the success of public-private IT outsourcing relations.

Practical implications

Effectively designing work practices and contracts implies the development of flexible contracts, objects and routines to adjust project requirements to fulfill better public-private goals. Such flexible contracts and practices are only possible in a trusting environment where participants shape their mutual understanding of the project.

Originality/value

The paper contributes to the literature on public-private IT outsourcing relationships by offering a theoretical framework on key antecedents and processes of success of these relationships.

Details

Transforming Government: People, Process and Policy, vol. 12 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

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Article
Publication date: 12 February 2021

Francois Duhamel, Isis Gutiérrez-Martínez, Sergio Picazo-Vela and Luis Felipe Luna-Reyes

The authors propose a conceptual model that explains how interorganizational relations in public-private IT outsourcing (ITO) may enhance public value in public administrations…

538

Abstract

Purpose

The authors propose a conceptual model that explains how interorganizational relations in public-private IT outsourcing (ITO) may enhance public value in public administrations through process improvement.

Design/methodology/approach

The research design is based on the development of a theoretical framework based on the integration of transaction cost theory (TCT) and the resource-based view (RBV), and empirical interview data from IT managers in state and local governments in Mexico.

Findings

First, public-private ITO does produce specific process improvements in Mexico's public administration given its specific institutional context. Second, public value depends on the alignment between the characteristics of IT project activities and the attributes of outsourcing as a mode of governance. Third, process improvements moderate this relation. Fourth, relevant process improvements are identified on an empirical basis, showing the importance of institutional conditions in the determination of public value through interorganizational relationships in the public sector.

Practical implications

The authors suggest new roles for public managers as orchestrators of interorganizational relations, and specify the orientation relevant process improvements could take in a specific institutional context.

Originality/value

Through this study, it is possible to gain both theoretical and practical understanding of process improvements in public administrations to enhance public value.

Details

International Journal of Public Sector Management, vol. 34 no. 5
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 17 March 2014

Francois Duhamel, Isis Gutiérrez-Martínez, Sergio Picazo-Vela and Luis Luna-Reyes

The purpose of this article is to propose a theoretical model explaining information technology outsourcing performance in the public sector as well as a set of empirically…

3099

Abstract

Purpose

The purpose of this article is to propose a theoretical model explaining information technology outsourcing performance in the public sector as well as a set of empirically testable propositions to improve the understanding of key determinants of success.

Design/methodology/approach

Based on Fountain ' s technology enactment framework, the authors integrated inter-organizational factors, such as trust, knowledge sharing, and quality of outsourcing interfaces, in the model and added organizational culture alignment between service providers and public administration to enhance Fountain ' s original framework.

Findings

The authors proposed 17 empirically testable propositions to establish the relationships between key variables in IT outsourcing projects in the public sector.

Research limitations/implications

The proposed model provides guidance for future research aimed at advancing knowledge of IT outsourcing.

Originality/value

The contribution lies in the development of specific variables, such as trust, knowledge, and organizational culture, which are related to building an outsourcing relationship and are used as determinants of the quality of organizational interfaces between public bureaucracies and IT outsourcing providers.

Details

Transforming Government: People, Process and Policy, vol. 8 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

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Article
Publication date: 16 March 2015

Isis Gutiérrez-Martínez, François Duhamel, Luis F. Luna-Reyes, Sergio Picazo-Vela and María Isabel Huerta-Carvajal

The purpose of this article is to show the importance of joint actions and institutions for collaboration (IFCs) in the development and performance of information technology (IT…

566

Abstract

Purpose

The purpose of this article is to show the importance of joint actions and institutions for collaboration (IFCs) in the development and performance of information technology (IT) business clusters in the context of Mexico.

Design/methodology/approach

A review of the literature suggests the types of linkages that the clusters must develop to be successful in the context of emerging countries. Two IT clusters in the region of Puebla and Jalisco are compared to highlight the factors that differentiate successful and less successful clusters in this type of environment.

Findings

The presence of an IFC, such as the Jalisco Institute of Information Technology in Jalisco, is a determinant factor of the performance of the IT cluster there, contrary to Puebla. A model of dynamic interactions in clusters is proposed as a result of the analysis of the two cases.

Research limitations/implications

Our analysis included clusters from IT industry in Mexico. It needs to be extended to more clusters, more industries and other emerging countries settings for the sake of comparison and generalization.

Practical implications

In the context of the relative scarcity of formal institutions in emerging country settings, the purposive collaboration of both private and public sectors in IFCs is necessary to ensure a long-standing development and performance of business clusters.

Originality/value

In this article, we show the specific role of institutional arrangements in cluster development and performance in emerging countries, which has seldom been investigated both theoretically and empirically.

Details

Competitiveness Review, vol. 25 no. 2
Type: Research Article
ISSN: 1059-5422

Keywords

Available. Content available
Article
Publication date: 17 March 2014

Zahir Irani and Muhammad Kamal

128

Abstract

Details

Transforming Government: People, Process and Policy, vol. 8 no. 1
Type: Research Article
ISSN: 1750-6166

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