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This study aims to assess the effectiveness of social return on investment (SROI) as a measure of the social impact produced by non-profit organisations and social enterprises that support family-centred care, an approach that focuses on the pivotal role of families in paediatric health care.

The study offers an analytical evaluation of the SROI created by the Italian branch of the Ronald McDonald House Charities and highlights (a) the participatory analysis of stakeholders and outcomes; (b) the measurement of inputs; (c) the definition of outputs and proxies for the measurement of outcomes; (d) the calculation of the SROI ratio; and (e) the results of a sensitivity analysis.

This study discusses the advantages and shortcomings of SROI analyses, the practical implications of this research on governance and management and the role of engagement in managing the expectations of stakeholders. The value of SROI measurements in shaping strategic and management decisions – with special emphasis on stakeholder relations – is also discussed.

Non-profit organisations and social enterprises often require tools that assess the outcomes of their activities. The present research can provide new guidance to SROI analysts, while drawing attention to the most suitable proxies and indicators for evaluating the SROI of organisations operating in the health care sector.

Drawing on two competing theories, the online disinhibition effect and communication privacy management, this study explores the antecedents of cyber harassment and the mediating and moderating role of digital citizenship on cyber harassment among adults.

To ensure the quality of the data collected, participant recruitment was conducted using two panels: Qualtrics and Cloud Research. The sample comprised 262 participants who were USA residents aged between 18 and 87 years who use the Internet regularly. Additionally, the survey required a balance of participants across racial and educational levels. The survey was drawn from items for which reliability and validity indexes have been tested and confirmed in prior disparate studies.

Results show that digital citizenship is a significant moderator in the relationships between disposition to value web privacy, perceived online disinhibition and cyber harassment. Digital citizenship behavior mediates the relationship between perceived online disinhibition and cyber harassment but does not mediate the relationship between disposition to value privacy and cyber harassment.

The results of this study broaden the understanding of digital citizenship as a behavior modification for cyber harassment, specifically among adult Internet users. Further, we seek to bring together two streams of research that have previously been studied separately: the literature on the antecedents of perceived online disinhibition and disposition to value web privacy concerns.