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The purpose of this study is to investigate library cooperation among the libraries of Turkish higher education institutions in the changing global environment.

This study has been carried out with ILL librarians working in state and foundation university libraries in Turkey. The survey was sent to 140 inter library loan (ILL) librarians who were asked to answer 35 questions both open and closed. There were 100 responses which is an excellent response rate of 72 per cent. It was conducted with VETI (Data Collection and Statistics), which is a web-based form application developed by Istanbul Technical University.

Turkish libraries are taking the opportunities offered by technical developments to serve their users with instant information by providing access to electronic resources and transferring their collections to electronic media. Reconstruction of ILL services to fulfill users’ needs is inevitable because of the increasing expectations of users and emerging alternatives to access information.

This is the first systematic national investigation into the state of ILL in Turkish libraries.

The paper aims to describe a new national system for resource sharing and document supply in Turkey.

The paper takes a historical and descriptive approach.

KITS has been very successful in linking academic and other institutions in Turkey to an effective and efficient system of document supply. This is illustrated by figures provided on its expansion in the last two years.

The paper is useful for all librarians concerned with national document supply systems, especially in the developing world.

This is the first published review of the national system that is transforming document supply in Turkey, and it deals frankly with the obstacles that KITS faces, at the same time indicating the ways in which success has been achieved.