Julia A.M. Reif, Katharina G. Kugler, Mariella T. Stockkamp, Selina S. Richter, Valerie M. Benning, Lina A. Muschaweck and Felix C. Brodbeck
Traditional approaches to business processes and their management consider the “people dimension” as an antecedent of process performance. The authors complemented this approach…
Abstract
Purpose
Traditional approaches to business processes and their management consider the “people dimension” as an antecedent of process performance. The authors complemented this approach by considering employees as process perceivers and thus taking an employee-centered perspective on business processes. The authors investigated dimensions of healthy business processes, that is, processes which, while promoting performance, foster employee well-being.
Design/methodology/approach
Based on a qualitative dataset and two quantitative studies, the authors developed and validated a scale for healthy business processes, interpreted it from a salutogenic perspective and tested relationships with people and performance outcomes.
Findings
The scale comprises four factors reflecting the three dimensions of the salutogenic concept “sense of coherence”: manageability was represented by the factors process tools and process flexibility; comprehensibility was represented by the factor process description; and meaningfulness was represented by the factor management support. The scale and its subscales were significantly related to people and performance outcomes.
Originality/value
The authors propose that health-oriented business process management and performance-oriented business process management are two components of an integrated business process management that favors neither a functionalist, efficiency-oriented approach nor an employee-oriented approach, but takes both approaches and their interaction equally into account in the sense of person-process fit.
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Keywords
Selina Boadu, Annabella Osei-Tutu and Joseph Osafo
This study aims to explore the emotional experiences of children in selected orphanages.
Abstract
Purpose
This study aims to explore the emotional experiences of children in selected orphanages.
Design/methodology/approach
The study was executed in three orphanages in Accra, Tema and Aburi through the use of semi-structured interviews and observations.
Findings
In total, 15 respondents reported some emotional experiences such as loneliness, entrapment, deprivation, rejection and helplessness.
Originality/value
The number of children living in orphanages has increased in recent times. Previous studies have examined psychological risk and protective factors among children orphaned as a result of HIV/AIDS and also compared orphan children to non-orphans. Notwithstanding this, little is known about the emotional experiences of children living in orphanages in Ghana.