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Based on the ability-motivation-opportunity (AMO) framework, this paper develops and tests a moderated mediation model to investigate how and when green high-performance work systems (GHPWS) lead to green service innovation (GSI). For this purpose, the current study examines the mediating role of decent work (DW) and the moderating role of climate change skepticism (CSS) in the relationship between GHPWS and GSI.

Overall data collected from 262 Pakistan banking employees analyzed through the SPSS PROCESS macro supports this model.

Findings suggest that GHWPS increased GSI through DW. The positive effect of DW on GSI was particularly high for the employees with low CCS.

Theoretically, this study expands knowledge in sustainable business practices and human resource management. Practically, it offers organizations strategies to integrate sustainability into their operations. This study implies that human resource management must be realigned with the overall organizational sustainability strategy to adopt environmental innovations. Along with the commercial and economic outcomes, this research has implications for public policy by advocating for practices that support environmental sustainability and DW. Societally, it promotes awareness of the importance of sustainability in business, which has a potential ripple effect on public attitudes and improves quality of life through environmental preservation.

This study provides unique insights into the employees’ doubts about anthropogenic climate change and the importance of organizations implementing GHPWS toward cultivating DW and GSI in the context of developing countries.

Drawing on broaden and build theory and the job demands–resources (JD–R) perspective, this study aims to test a moderated mediation model to explain the mediating effect of knowledge sharing behavior and the moderating role of perceived organizational obstruction on the dynamics of work engagement and creative effort.

Data from 497 banking service employees constitute the sample of the study, and PROCESS macro in Statistical Package for the Social Sciences (SPSS) was used to test the hypotheses.

The positive impact of work engagement on creative effort is mediated by knowledge sharing behavior and the direct effect of work engagement on creative effort and the mediating effect of knowledge sharing behavior are contingent on perceived organizational obstruction. These effects were weaker for employees who experienced high perceived organizational obstruction.

This work unfolds how and when work engagement impacts the creative efforts of banking sector employees, highlighting when engaged work matters the most. It provides bidirectional richness at the intersection of knowledge management and creativity literature by focusing on the banking industry of a developing country.

Fear of COVID-19 is a new workplace hazard that has made drastic changes at workplaces globally. Based on the conservation of resource (COR) theory, this research investigates the relationship between fear of COVID-19 and employee engagement. Furthermore, this study examines the moderating role of emotional stability in the relationship between fear of COVID-19 and employee engagement.

Data were collected using self-administrated questionnaires from bank employees located in different cities of Pakistan. PROCESS macro by Hayes et al. (2017) was used to analyze 267 valid responses.

Consistent with the hypotheses of this study, fear of COVID-19 was negatively associated with employee engagement. In addition, the moderating role of emotional stability was confirmed in the relationship between fear of COVID-19 and employee engagement. The findings of this study support the notion that fear of COVID-19 can be considered a workplace stressor that affects employee engagement. By contrast, emotional stability acts as a personal resource with a buffering effect.

This study investigates only the moderating mechanism in the relationship between fear of COVID-19 and work engagement. A self-reported questionnaire was used to collect the data. For future studies, other sources can be used to reflect the actual situation.

This study is currently relevant because of the sudden occurrence of the COVID-19 pandemic that has mentally and emotionally challenged the service employees. Unlike most prior studies, which investigated the impact of fear of COVID-19 on the health sector professionals, this study investigated the impact on the bank employees. Moreover, this study is among the first to provide insights on the role of employee's personality to maintain positive work attitudes during uncertain circumstances from COVID-19.