Ruben Verborgh, Seth van Hooland, Aaron Straup Cope, Sebastian Chan, Erik Mannens and Rik Van de Walle
The purpose of this paper is to revisit a decade after its conception the Representational State Transfer (REST) architectural style and analyzes its relevance to address current…
Abstract
Purpose
The purpose of this paper is to revisit a decade after its conception the Representational State Transfer (REST) architectural style and analyzes its relevance to address current challenges from the Library and Information Science (LIS) discipline.
Design/methodology/approach
Conceptual aspects of REST are reviewed and a generic architecture to support REST is presented. The relevance of the architecture is demonstrated with the help of a case study based on the collection registration database of the Cooper-Hewitt National Design Museum.
Findings
The authors argue that the “resources and representations” model of REST is a sustainable way for the management of web resources in a context of constant technological evolutions.
Practical implications
When making information resources available on the web, a resource-oriented publishing model can avoid the costs associated with the creation of multiple interfaces.
Originality/value
This paper re-examines the conceptual merits of REST and translates the architecture into actionable recommendations for institutions that publish resources.
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Keywords
Sebastian Sturm, Nils-Ole Hohenstein, Hendrik Birkel, Gernot Kaiser and Evi Hartmann
This paper integrates research on demand- and supply-side risk management practices to better explain how to achieve competitive advantage in dynamic business conditions. The…
Abstract
Purpose
This paper integrates research on demand- and supply-side risk management practices to better explain how to achieve competitive advantage in dynamic business conditions. The purpose of this study is to develop a model linking supply chain flexibility, agility, robustness and resilience and to investigate its relationships and impact on business performance.
Design/methodology/approach
The authors conduct a review of existing literature to derive their hypotheses and operationalize the respective constructs. The formulated research model is then validated applying partial least squares structural equation modeling on survey data from 89 multi-national companies based in Europe.
Findings
The authors find a significant positive relationship between supply chain flexibility and supply chain agility as well as supply chain robustness and supply chain resilience, respectively. Additionally, it is argued that supply chain flexibility, agility and resilience have significant positive impact on individual dimensions of business performance.
Originality/value
The relationships between supply chain flexibility, agility, robustness, resilience and business performance are investigated and empirically validated altogether in a single model for the first time, providing a clear separation of these terms and shedding further light on the management of supply chain risks.
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Benjamin Faro, Babak Abedin, Dilek Cetindamar and Farhad Daneshgar
The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the…
Abstract
Purpose
The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the challenges of their co-existence.
Design/methodology/approach
The current study draws on dialogical action design research (D-ADR) to investigate interactions among practitioners and executives. Data are collected from a major Australian financial services organisation (FSO) and many international experts.
Findings
The study presents a framework, the continuous transformation model (CTM), to describe digital transformation within an FSO context, emphasising nimbleness and resilience as its foundational pillars. This framework facilitates the identification of the critical role of organisational capabilities in managing continuous digital transformation, supported by dynamic IT capabilities. More importantly, the findings underscore how these capabilities enable managers to effectively balance the coexistence of nimbleness and resilience.
Research limitations/implications
The CTM contributes to the enterprise information systems literature by offering a coherent understanding of balancing resilience and nimbleness to succeed in digital transformation. In particular, the research model elucidates the relationship between dynamic capabilities and continuous digital transformations.
Practical implications
Digital transformations are not a one-off exercise. Managers in the FSO context must cultivate their organisational capabilities to achieve nimbleness and resilience during their digital transformation journey.
Originality/value
The relationship between dynamic capabilities and continuous digital transformation sheds light on establishing successful management processes within FSOs.
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Keywords
Oludolapo Ibrahim Olanrewaju, Nicholas Chileshe, Sunday Ajiboye Babarinde and Malindu Sandanayake
The purpose of this paper is to identify and assess the perceptions of constructional professionals on barriers to implementation of building information modeling (BIM) within the…
Abstract
Purpose
The purpose of this paper is to identify and assess the perceptions of constructional professionals on barriers to implementation of building information modeling (BIM) within the Nigerian construction industry.
Design/methodology/approach
A scoping literature review was conducted to identify the fourteen barriers to implementation of BIM, which were employed to design a questionnaire survey. Data collected were analyzed using descriptive statistics, mean score, Kruskal–Wallis test, analysis of variance and multivariate techniques such as factor analysis.
Findings
The descriptive and empirical analysis demonstrated a disparity of ranking of the 14 barriers factors among the groups; however no statistically significant differences among the 14 barriers to BIM. Based on the mean score ranking results, only three (out of 14) barriers are identified as critical (mean score greater than 3.5): few studies available on BIM and lack of knowledge, inexistence or inadequate government policies, and high cost of implementation. The results of the one-sample t-tests show that they were statistically significant differences in 10 out of 14 barriers as follows: few studies available on BIM and lack of knowledge, lack of demand for use and acceptance of BIM, inadequate contractual coordination, lack of specified standards, cost of data and information sharing, technological availability issues, reluctance of other stakeholders, business and cultural changes, data and intellectual property issues, and interoperability issues. The study, through factor analysis, categorized the fourteen barriers to BIM implementation into four principal factors. The factors are: technology and business-related barriers; training and people-related barriers; cost and standards-related barriers; and process and economic-related barriers.
Practical implications
The identification and assessment of the key barriers to BIM implementation would be useful for the construction professionals and other stakeholder of the construction industry with the view to advance BIM adoption in Nigeria. This could also be extended to other developing countries through considerations of the local economic conditions, given the status of BIM as being in the germinating stage of development in Africa.
Originality/value
The study provides insights on the barriers to BIM implementation across the Nigerian construction sector environments. The innovative aspect of the study is the identification of the ordered and grouped (composite) set of barriers to BIM which could be used to developing appropriate mitigating solutions.
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Rafael Anaya-Sánchez, Sebastian Molinillo, Rocío Aguilar-Illescas and Francisco Liébana-Cabanillas
This paper aims to focus on understanding how restaurant review sites generate trust among travellers and the effect of trust on the intention to visit and recommend restaurants…
Abstract
Purpose
This paper aims to focus on understanding how restaurant review sites generate trust among travellers and the effect of trust on the intention to visit and recommend restaurants while travelling.
Design/methodology/approach
The research model was assessed with data from a sample of 439 Spanish tourists using partial least squares structural equation modelling (PLS-SEM).
Findings
Information quality and source credibility are key for generating website trust. Website quality does not influence trust. Website trust is a key variable for explaining both intention to visit and recommend a restaurant, offline and online. Age is a significant moderator.
Research limitations/implications
This study expands the literature by assessing the antecedents and consequences of travellers’ trust in restaurant review sites during their trips.
Practical implications
Strategies are suggested for review sites, restaurants and destination managers.
Originality/value
This research enhances the knowledge of how consumers perceive restaurant review sites, and their behavioural intention while travelling.
目的
这项研究重点关注餐馆的评论平台是如何使旅行者产生信任的, 以及信任对旅行者对餐馆的访问意愿和推荐意愿的影响。
设计/方法/办法
本文根据439名西班牙游客的数据, 采用偏最小二乘结构方程模型(PLS-SEM)来对研究模型进行评估。
發現
信息质量和来源可信度是产生网站信任的关键。网站质量对信任没有影响。网站信任是一个关键的变量, 可解释人们线下或线上访问和推荐该餐馆的意愿。年龄是一个重要的调节因素。
啟示
本研究通过评估旅行者在旅途中对餐厅点评网站产生信任的前因与后果, 扩展了相关文献。
實際影響
为点评网站、餐厅和目的地管理者提供策略。
值
这项研究帮助了解了消费者如何认知餐厅点评网站, 以及他们在旅行时的行为意向。
關鍵字
口碑,網站信任,訪問意向,餐飲業,評論網站
Propósito
El objetivo de esta investigación es comprender cómo las páginas webs de reseñas de restaurantes generan confianza entre los viajeros, y cómo esta confianza afecta a la intención de visitar y recomendar restaurantes durante el viaje.
Diseño/metodología/enfoque
El modelo de investigación fue evaluado a partir de una muestra de 439 turistas españoles mediante la técnica de mínimos cuadrados parciales en un modelo de ecuaciones estructurales (PLS-SEM).
Resultados
La calidad de la información y la credibilidad de la fuente son variables clave en la generación de confianza hacia la página web. La calidad de la web no influye en la confianza. La confianza en la web es una variable fundamental para explicar tanto la intención de visitar como de recomendar un restaurante, dentro y fuera de Internet. La edad modera las relaciones del modelo.
Limitaciones/implicaciones de la investigación
Este estudio expande la literatura al evaluar los antecedentes y consecuentes de la confianza de los viajeros en las webs de reseñas de restaurantes durante sus viajes.
Implicaciones prácticas
Se sugieren varias estrategias para las webs de reseña, los restaurantes y los destinos turísticos.
Originalidad/valor
Esta investigación mejora el conocimiento sobre cómo los consumidores perciben a las webs de reseñas de restaurantes, así como sus intenciones de comportamiento mientras viajan.
Palavras-chave
Boca a boca, Confianza en el sitio web, Intención de visitar, Industria de la restauración, Sitios webs de opinión
Details
Keywords
There are ten universal principles of United Nations Global Compact in four areas namely human rights, labour, environmental and anti-corruption, and this chapter will explore the…
Abstract
Purpose
There are ten universal principles of United Nations Global Compact in four areas namely human rights, labour, environmental and anti-corruption, and this chapter will explore the sixth principle of labour standard on elimination of discrimination in employment and occupation, in particular the doctrine of constructive dismissal in Malaysian labour relations. Constructive dismissal is creating a new challenge in labour relation in Malaysia.
Methodology/approach
This chapter specifically analyses some of the constructive dismissal awards and its implication to labour relations in Malaysia. The methodology employed in this chapter is the analysis of case laws using criterion-based sampling from the Industrial and Superior Court awards on constructive dismissal.
Findings
There has been an increasing number of awards on constructive dismissal made by the Malaysian Industrial Court over the last nine years. From the year 2009–2013, the Industrial Court has made 663 awards on constructive dismissal, mostly against employers. With compensation awarded to each employee amounted to as much as 24 months of back-pay salary plus a month’s pay for every year of service, employers can no longer neglect this pressing issue.
Research limitations/implications
The concept of constructive dismissal falls within the purview of section 20 of the Industrial Relations Act 1967 in Malaysia. Constructive dismissal is a ‘deemed dismissal’ if an employer is guilty of a breach of the employment contract which goes to the root of the contract. It arises when a workman terminates his/her contract of employment and considers himself/herself discharged from further obligations because of the employer’s conduct.
Practical implications
With a good understanding of the constructive dismissal awards, it is expected that organizations will manage and treat their human resources as their greatest assets and prevent constructive dismissal claims from taking place. This will eventually help to improve and maintain harmonious labour relations. This chapter is likely to provide insights into the Malaysian labour relations environment for international business operations.
Originality/value
In the context of Malaysian labour relations, studies on constructive dismissal are limited as it is considered as a new area and a specific area of study. This chapter therefore hopes to fill the existing gap in the literature, to highlight some of the recent awards and lessons to prevent constructive dismissal claims from taking place and generally to contribute to the constructive dismissal literature.
Details
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M. Jesús Alvarez, Carmen Jaca, Elisabeth Viles and Anna Colomer
The purpose of this paper is to see how quality management is carried out in hotels in the Basque Country, a region in the north of Spain with a long tradition in the tourist…
Abstract
Purpose
The purpose of this paper is to see how quality management is carried out in hotels in the Basque Country, a region in the north of Spain with a long tradition in the tourist sector.
Design/methodology/approach
The objective of the study was to establish what approaches to quality management are utilised by hotels in the region. The data were collated from information gathered via a survey conducted by e‐mail.
Findings
A large percentage of surveyed hotels implement a quality management system that has been designed in‐house. A figure of note, is the fact that 79 per cent of participants claim their quality management system has been introduced successfully. The study also indicated that a significant number of hotels implement a policy of continuous improvement to the system, as hotels believe in the effectiveness of quality management systems and think that such systems have resulted in an increase in customers and profit.
Research limitations/implications
The hotels that responded to the survey could be those that are committed to quality management. That fact could introduce a bias that makes it seem that the situation is better than it really is.
Originality/value
This study offers an understanding on the philosophy of quality management adopted by hotels in the Basque Country. Moreover, it provides empirical evidence on the perceived results of the implementation of quality management in hotels.
Details
Keywords
Javier Perez-Aranda, María Vallespín and Sebastian Molinillo
This study aims to develop a measurement model to help hotels manage their reputation within the context of online reviews and ratings platforms and evaluate the impact of this…
Abstract
Purpose
This study aims to develop a measurement model to help hotels manage their reputation within the context of online reviews and ratings platforms and evaluate the impact of this reputation management on the benefits derived by the hotels, as perceived by their managers.
Design/methodology/approach
Partial least squares was used to assess the model and make a causal predictive analysis, using data from a survey of a random sample of 335 Spanish hotel managers and personnel involved in reputation management.
Findings
This study shows the operationalization of hotel reputation management as a superordinate second-order construct affecting six individual first-order dimensions, strongly impacting on three key benefits as perceived by hotel managers (i.e. financial benefits, customer relationship benefits and customer-based brand benefits), within the context of online review platforms.
Practical implications
Based on the results of this study, hotel managers can improve the effectiveness of their management of ratings and reviews. They can also learn which aspects they should focus on when managing ratings and reviews.
Originality/value
Based on the opinions of hotel managers, a causal model for managing online reviews was developed and validated. This study shows how reputation management affects the benefits derived by hotels as perceived by their managers.
Details
Keywords
Eric Weisz, David M. Herold, Nadine Kathrin Ostern, Ryan Payne and Sebastian Kummer
Managers and scholars alike claim that artificial intelligence (AI) represents a tool to enhance supply chain collaborations; however, existing research is limited in providing…
Abstract
Purpose
Managers and scholars alike claim that artificial intelligence (AI) represents a tool to enhance supply chain collaborations; however, existing research is limited in providing frameworks that categorise to what extent companies can apply AI capabilities and support existing collaborations. In response, this paper clarifies the various implications of AI applications on supply chain collaborations, focusing on the core elements of information sharing and trust. A five-stage AI collaboration framework for supply chains is presented, supporting managers to classify the supply chain collaboration stage in a company’s AI journey.
Design/methodology/approach
Using existing literature on AI technology and collaboration and its effects of information sharing and trust, we present two frameworks to clarify (a) the interrelationships between information sharing, trust and AI capabilities and (b) develop a model illustrating five AI application stages how AI can be used for supply chain collaborations.
Findings
We identify various levels of interdependency between trust and AI capabilities and subsequently divide AI collaboration into five stages, namely complementary AI applications, augmentative AI applications, collaborative AI applications, autonomous AI applications and AI applications replacing existing systems.
Originality/value
Similar to the five stages of autonomous driving, the categorisation of AI collaboration along the supply chain into five consecutive stages provides insight into collaborations practices and represents a practical management tool to better understand the utilisation of AI capabilities in a supply chain environment.