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Many Mexican universities are now offering Internet access to their faculty and users. This access is provided by computer services staff who traditionally have been responsible only for the technical aspects of establishing, maintaining, and updating the university computer systems. The computer specialists are finding themselves largely unprepared to assume this new role as information specialists. Examines the newly emerging and evolving roles of these computer specialists.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twentieth to be published in Reference Services Review, includes items in English published in 1993. A few are not annotated because the compiler could not obtain copies of them for this review.

Generation A, the number of people with autism spectrum disorder (ASD) entering the workforce in the next decade is expected to increase. However, the employment rate of people with ASD is still very low, and the access to services and support for them is inadequate globally. The research is very limited on understanding neurodiversity-based employment and its success factors. This study aims to fill this important gap via exploring the current inclusive human resource practices being adopted by neurodiversity champion companies. Interviews were conducted with six Irish organizations to identify their neurodiversity and autism practices.

The authors examine how different exchange patterns affect structurally disadvantaged actors' interactional justice evaluations and group identification in situations characterized by reciprocal and negotiated exchange.

Laboratory experiment.

Although results replicate prior work finding that disadvantaged individuals view their exchange partners as less fair when exchanging via negotiation rather than reciprocation, they also show the value of considering the pattern of exchange. Indeed, both the form of exchange and the pattern of exchange prompt exchange behaviors that shape how disadvantaged actors view the exchange experience, such that much of the direct effect of the form of exchange is offset by indirect paths, especially when the disadvantaged actor remains committed to their more advantaged partner. These fairness evaluations matter because as the authors show, they affect perceptions of group identification.

Future work should more explicitly consider how emotions as well as different levels of inequality might modify the processes described.

This chapter highlights the need to consider both the form of exchange and the relative stability of exchange when considering the fairness perceptions and group identification of disadvantaged individuals.

The purpose of this study is to consolidate existing research on ‘service networks’ and to frame this literature as a new ‘context for learning’. Research from inter-organizational learning is used to qualify this consolidation and advances from inter-organizational learning are used to operationalize how service network actors in this new context can organize for inter-organizational learning to create more value for themselves and their customers.

By conceptualizing the learning context of a service network and the interrelated dimensions, an overview of the learning challenges for improved service performance is provided.

Inspired by the service triangle, the proposed framework highlights the learning challenges among two or more actors and the knowledge and skills needed for them to organize the service network. To build a collaboration characterized by trust, behaviors associated with transparency and receptivity are argued to be imperative.

The framework can increase the opportunities for inter-organizational learning in a service network. Knowing the learning context and the challenges associated with this learning allows for a more accurate intervention and allocation of resources to improve service network performance.

The novelty lies in the consolidation of the literature of service networks and the extension of the literature on inter-organizational learning hereto.

This interorganizational discussion covers Astley and van de Ven's (1983) Organizational Analysis Matrix and key information to understand a broader, macro discussion including the purpose of organizations in society as well as overview the interorganizational relationships between the for-profit sector (i.e., businesses and corporations) and the specific sector of higher education. A consideration of motives, return on investment expectations, and interorganizational behavior is explored. This chapter highlights the complex nature of higher education and the for-profit realm, including inconsistent third-party support and intermingling from the government. Highlights from Sethi's (1975) seminal article serves as the basis for measurement and future expectations in a three-state schema for classifying corporate behavior.

The purpose of this paper is to investigate the role of identification and disidentification processes of individuals who perform dirty work. Specifically, this study seeks to understand how identification creates resilience for volunteer workers to endure dirty work.

The present study examines the resilience of volunteers in dirty work roles by interviewing 37 volunteers at an animal shelter and observing volunteers for 72 hours. The transcripts and field notes were analyzed using a grounded theory analysis.

Volunteers construct multiple identifications and disidentifications as part of the resilience process to engage dirty and dangerous work. Volunteers switched between different (dis)identifications and communicatively reinforced (dis)identifications to overcome the physical and social stigma associated with their work.

The present study extends research on resilience into a new context: dirty work. The findings bring into question assumptions regarding resilience and how a disruption is defined in the resilience literature. Disruptions are communicatively constructed and future studies should continue to research alternative contexts to study resilience labor.

Images had long conveyed politics through forms as varied as private paintings and public coins. If images are storytelling vectors (Fusari, 2017), visual artefacts were intended to re/shape human perception of current events and, consequently, their states of ‘being in the world’ (Heidegger, 2001); this is the reason why the visual quality of communication might be hard to disjoin from that of ‘performativity’ (Cartier-Bresson, 2018).

The polysemic (Barthes, 1977), if not fully open (Eco, 1989), quality of visual semiotics complicates identification of any framework of reference and adds to the need for practical and sensible research in digital communication (Fusari, in press).

Since the first US Presidential debate televised in 1968, a new interest surged towards the understanding and production of visual communication of politics. Increasingly so, images (both still and moving ones) have affected, if not thoroughly shaped, understanding of all recent political affairs, particularly so from the 1992's Gulf War onward (Baudrillard, 1995; Kellner, 1992).

The 2012 Invisible Children (IC)'s campaign is here assessed as the milestone marking the potential for global impact acquired by socio-political visual-centred storytelling.

The intertwining of the digital with the visual has yet to be precisely arranged for socio-political storytelling; also, storytelling as a format and approach has increasingly gained relevance, adding new concerns to issues of veracity.

In response, this chapter advances the notion of ‘storyline’ in conjunction with that of ‘storytelling’: the resulting taxonomy aims to review specific notions of truth- and trust-fulness from a visual-centred perspective.

The chapter thus explores the requirements for communicating and understanding visual storytelling on digital media; by doing so, it addresses the extent to which ‘visual storytelling’ might be a notion fit for the job of disseminating today's digital cultures.

Eventually, the chapter will question how to design visually centred communication formats and, in turn, engage these as storytelling of socio-political issues for digital platforms.