Barbara Neisendorf and Scott Saslow
Linking executive development to the overall business strategy is a rising focus for HR, but have you harnessed the power of your board of directors? Barbara Neisendorf and Scott…
Abstract
Linking executive development to the overall business strategy is a rising focus for HR, but have you harnessed the power of your board of directors? Barbara Neisendorf and Scott Saslow show how to encourage the board’s support and commitment in order to improve your succession planning system from the top down.
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There’s no doubt that leadership development is rising up the corporate agenda. But, as this study shows, more learning and development professionals need to seize the opportunity…
Abstract
There’s no doubt that leadership development is rising up the corporate agenda. But, as this study shows, more learning and development professionals need to seize the opportunity by taking a more proactive approach to building skills and capabilities for success.
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Organizations across the globe are acknowledging that their current managers and leaders‐in‐waiting will one day leave their posts, be it to retire or because a more appealing job…
Abstract
Organizations across the globe are acknowledging that their current managers and leaders‐in‐waiting will one day leave their posts, be it to retire or because a more appealing job offer has arisen. With this in mind, many companies are development increasingly effective strategic methods for training their high‐potential employees.
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Scott M. Mourtgos, Richard A. Wise and Thomas Petros
Past research indicates that increasing police arrests deters crime. However, little research exists on how restricting police arrests affects crime. The purpose of this paper is…
Abstract
Purpose
Past research indicates that increasing police arrests deters crime. However, little research exists on how restricting police arrests affects crime. The purpose of this paper is to test whether restrictions on police authority to arrest affects deterrence and crime rates.
Design/methodology/approach
The data consisted of crime statistics for 105 criminal suspects from a medium-sized police department in the western USA. A 2×4 mixed analysis of variance compared the suspects’ criminal activity for a four-month period before and after the arrest restrictions were imposed to ascertain how they affected deterrence and crime rates.
Findings
The restrictions on police arrests significantly increased the crime rate. Moreover, the crime rate increased the longer the restrictions on police arrest authority were in effect. In sum, the present study provides empirical support for the hypothesis that restrictions on police arrest authority decrease deterrence and increase the crime rate.
Practical implications
The present study suggests that restrictions on police arrest authority decreases deterrence and may significantly increase the crime rate. The restrictions may also have deleterious effects on police departments. Several states have recently imposed restrictions on police authority to arrest, and many other states are considering implementing such restrictions. Policy makers should carefully consider the results of the present study before implementing these policies.
Originality/value
The study fills a void in the crime literature by demonstrating that restrictions on police authority to arrest can decrease deterrence and increase the crime rate.
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Duncan Borg Ellul and Tracey Wond
The present study aims to conduct a critical review of an existing set of practices within the Maltese public sector.
Abstract
Purpose
The present study aims to conduct a critical review of an existing set of practices within the Maltese public sector.
Design/methodology/approach
This study is based on interpretivism (people-centred approach) embedded in a pragmatic research paradigm (the use of mixed methods).
Findings
Misconceptions about the role and practice of executive coaching in Malta relates to the similar roles ascribed to mentoring, supervision, therapy, consultation, coaching, audit and watchdog under the misnomer of “coaching”.
Research limitations/implications
The main contribution of this research is to the community of professional practitioners as well as to the Maltese central government to improve managerial effectiveness in the Maltese public sector with several endorsed policy-level recommendations presented in the study.
Practical implications
The results suggest a restructuring of a well-defined, structures, systems and dynamics within the Maltese public administration, the ability by senior management including senior public officers (SPOs) to recognise high-potential talents, the need to expand leadership capacity, the establishment of a professional coaching body and a national coaching network framework.
Originality/value
To the best of the authors’ knowledge, this is the first study that investigates the role and impact of executive coaching in the Maltese public sector using quantitative and qualitative empirical data.
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Valentini Kalargyrou, Nelson A. Barber and Pei-Jou Kuo
The purpose of this study is to examine the impact of employees’ different disability types on lodging guests’ perceptions of service quality delivery and stereotyping. The study…
Abstract
Purpose
The purpose of this study is to examine the impact of employees’ different disability types on lodging guests’ perceptions of service quality delivery and stereotyping. The study also explores the influence of consumer characteristics (i.e. gender, education, religiosity, generational identity and relationship to a person with a disability) on service delivery quality perceptions and stereotyping.
Design/methodology/approach
Using different types of disabilities, the study uses a controlled experiment, followed by a survey, to evaluate consumers’ perception of service quality delivery of a hotel front office staff member.
Findings
The results suggest that there are no significant differences in the perceptions of service quality delivery and stereotyping for service employees with disabilities with the exception of employees with a visual impairment. The study found that participants, who had a close friend or family member with a disability, expressed less stereotyping than those who did not have a close friend or family member with a disability.
Research limitations/implications
Real service encounters can be used where participants might be more involved in the service process than in a controlled experiment setting.
Practical implications
The findings provide support to human resource management in strategically placing people with disabilities into front-line positions because they satisfactorily represent the image of the company and guests consider their service professional and reliable.
Social implications
The study’s findings support that employers should tap into the under-utilized workforce of people with disabilities and avoid pre-existing stereotyping.
Originality/value
A major concern of hospitality companies making employment decisions about hiring people with disabilities is guests’ attitude. This is the first study in hospitality that examines service quality delivery of employees with different types of disability serve guests.
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Claudia Knoll and Dietmar Sternad
This article investigates which criteria and processes are used to identify global leadership potential (GLP) in multinational corporations.
Abstract
Purpose
This article investigates which criteria and processes are used to identify global leadership potential (GLP) in multinational corporations.
Design/methodology/approach
First, the literature at the intersection between leadership potential and global leadership is reviewed to identify a set of criteria that can be used for assessing GLP. The findings are then validated in a qualitative study against a sample of nine global corporations.
Findings
Several traits (integrity and resilience), attitudes (learning orientation, motivation to lead, change orientation, drive for results, customer orientation and a global mindset) and competencies (cognitive complexity and intercultural, interpersonal, leadership, learning, change and business competencies) are associated with GLP. The core steps in the GLP identification process are nomination, assessment and confirmation. These steps can be complemented by a preassessment phase and a subsequent talent dialogue.
Practical implications
The results of this research can inform human resource (HR) management practitioners in their endeavor to successfully identify and assess potential future global leaders.
Originality/value
Prior research has focused either on defining global leadership or on assessing leadership potential in general, without a clear focus on identifying global leaders. In this article, the two concepts of global leadership and leadership potential are combined, thus providing an integrated content and process model that indicates how global corporations select their future global leaders.
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Hu Xie, Ann Veeck, Hongyan Yu and Hong Zhu
This paper aims to examine how emotions affect consumers' food choices and food preparation activities during stressful periods, using the context of the coronavirus disease 2019…
Abstract
Purpose
This paper aims to examine how emotions affect consumers' food choices and food preparation activities during stressful periods, using the context of the coronavirus disease 2019 (COVID-19) outbreak in China.
Design/methodology/approach
This study used an online survey, with a sample of 1,050 individuals from 32 regions in China. Multi-regression and mediation models were used to test the relationships among perceived knowledge, emotions and food behaviors.
Findings
The results show that positive emotions positively affect healthy food consumption and engagement in food preparations. In contrast, negative emotions contribute to an increase in indulgent food consumption and quick-and-easy meal preparations. Increased knowledge of the current situation can enhance positive emotions and thus promote healthy food behaviors. Lacking knowledge may result in unhealthy food behaviors through negative emotions.
Originality/value
This study contributes to the understanding of emotions and food behaviors by examining the effects of both negative and positive emotions in the general population, exploring a wider constellation of food behaviors and identifying perceived knowledge as an important antecedent to emotions' effects on food behaviors. Implications for consumers and public policy are offered.