This research in the paper seeks to extend the findings of Jeffery et al. by describing and testing two communication processes for improving collaborative modeling and team…
Abstract
Purpose
This research in the paper seeks to extend the findings of Jeffery et al. by describing and testing two communication processes for improving collaborative modeling and team performance.
Design/methodology/approach
This paper frames the process of collaborative modeling in terms of developing task independent communication skills that help group members determine how to communicate and what to communicate about. Two training devices, the STUFF architecture and SCRIP reports, are tested using a prisoner rescue simulation.
Findings
In the paper a significant relationship is found between implementation of the training devices and improved shared mental models, including spatial awareness of other team members and homogeneity of perceived time demands. A significant relationship was also found between high degree of mental model overlap and improved performance on the rescue task. Overall, groups who implemented the communication training also felt better about themselves and their performance.
Research limitations/implications
In this paper, the impact of the proposed training has only been tested using the experimental scenario. More training and testing must be completed before generalizations about this method are supportable.
Practical implications
The findings in the paper warrant a shift in focus toward targeted training of communication skills that are most likely to support collaborative modeling across tasks.
Originality/value
This paper provides empirical validation to the claims of Jeffery et al. (2005) and provides a step toward a research agenda for improving team performance through the use of task independent communication skills that specifically support the collaborative modeling process in many contexts.