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Article
Publication date: 23 February 2010

Matthew R. Marvel and Scott Droege

This paper aims to explore differences in tacit knowledge at opportunity recognition reported by founders of new technology ventures. The paper seeks to shed light on the types of…

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Abstract

Purpose

This paper aims to explore differences in tacit knowledge at opportunity recognition reported by founders of new technology ventures. The paper seeks to shed light on the types of tacit knowledge related to achieving sales within the first year of new technology ventures.

Design/methodology/approach

A survey was administered to 145 technology venture founders during structured interviews across 13 university‐affiliated technology incubators. To investigate tacit knowledge a framework was used comprised of ways to serve markets, customer problems, markets, and technology. The results were analyzed using t‐tests and logistic regression while controlling for founder's years of work experience. A configuration analysis is presented revealing the patterns of knowledge related to sales in the first year of new ventures.

Findings

The study provides an understanding of how types of tacit knowledge relate to early sales outcomes in the high technology context. Prior hands‐on experiences with development of products or services as well as prior experiences within markets were found vital to achieving first‐year sales for newly created innovations. On the other hand, tacit knowledge of customer problems and technology is, surprisingly, of less importance.

Research limitations/implications

The findings provide insights as to the particular hands on experiences important in achieving desirable venture outcomes. By identifying and developing tacit knowledge in particular areas (prior hands‐on development experience and prior experience within markets) future entrepreneurs may develop an early sales advantage. The results demonstrate how configurations of tacit knowledge link to desired outcomes while highlighting the importance of certain knowledge at the opportunity recognition stage of new product development.

Practical implications

Generation of early sales for new technology ventures is a momentous concern for enterprise development. The ability to identify specific types of knowledge that link to initial sales enables educators and entrepreneurs alike.

Originality/value

The paper develops further a theoretical conceptualization of types of knowledge related to recognizing opportunities. The study contributes to the literature by assessing how patterns of tacit knowledge at opportunity recognition relate to achieving early sales in the context of technology entrepreneurship.

Details

Journal of Small Business and Enterprise Development, vol. 17 no. 1
Type: Research Article
ISSN: 1462-6004

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Article
Publication date: 9 November 2020

David Eddy-Spicer, Paula Arce-Trigatti and Michelle D. Young

This article explores two intermediary organizations that are attempting to alter the landscape of US education by building organizational networks and professional capital that…

414

Abstract

Purpose

This article explores two intermediary organizations that are attempting to alter the landscape of US education by building organizational networks and professional capital that disrupt traditional relationships between K-12 education and higher education.

Design/methodology/approach

The work is a theory-driven, comparative case study of the University Council for Educational Administration (UCEA) and the National Network of Education Research-Practice Partnerships (NNERPP). Through the lens of institutional theory, the authors employ an extended case method that uses comparative analysis of situationally-embedded organizational case studies to build theory.

Findings

The two organizations play an intermediary role by The two organizations play an intermediary role by establishing new standards, norms, and patterns of practice between higher education and local systems of education. In doing so, these organizations serve as meso-institutions, alliances that mediate the processes of institutionalization and play essential parts in developing new facets of infrastructure and new professional identities that hold the potential for nurturing and sustaining professional capital. System leadership hinges on strategic bricolage to identify near-term next steps that align with longer-term strategic goals related to field building.

Originality/value

Professional capital as a concept was initially characterized from a bottom-up perspective, valorizing the agentive dimensions of human, social and decisional capital in opposition to top-down, centralized control. Our conceptualization of intermediary organizations as meso-institutions addresses how the processes of mediated networking and system leadership operate to build professional capital in specific ways that crystallize institutional change.

Details

Journal of Professional Capital and Community, vol. 6 no. 1
Type: Research Article
ISSN: 2056-9548

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Publication date: 15 December 2016

Karen D. W. Patterson, Michelle Arthur and Marvin Washington

Rigid environments, those with exceptionally strong cultural and traditional barriers to change, present unique challenges for institutional entrepreneurs attempting to initiate…

Abstract

Rigid environments, those with exceptionally strong cultural and traditional barriers to change, present unique challenges for institutional entrepreneurs attempting to initiate change. We utilize such a setting to examine what support mechanisms, both individual and contextual, have been utilized when attempting change in rigid environments. We examine the case of successful and unsuccessful attempts to make golf more inclusive to women. Our research supports the claim that rigid environments require more complex combinations of support mechanisms than other settings, illustrating the importance of institutions in both enabling and constraining change in such settings.

Details

How Institutions Matter!
Type: Book
ISBN: 978-1-78635-429-7

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Article
Publication date: 1 May 1994

Eric Sandelands

Many organizations are investing much time and effort in the management of quality. A few enlightened ones even have a vision to be the best. G. Howland Blackiston, thepresident…

2291

Abstract

Many organizations are investing much time and effort in the management of quality. A few enlightened ones even have a vision to be the best. G. Howland Blackiston, the president of the Juran Institute, noted recently that, “All around the world companies are waking up to ‘quality’. Everyone is touting quality. Many are attempting it. Some organizations have gotten enviable results by using the concepts of ‘managing for quality’ dramatically to lower their costs, increase their profits and become more competitive in an increasingly competitive market. For these winners, quality has become an integral part of their business strategy”.

Details

Management Decision, vol. 32 no. 5
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 5 December 2022

Xiaohong Xiao, Chengxu Zhou and Hongyi Mao

This study aims to investigate the impact of the two essential subjects of servitization (service and goods innovation) on customer satisfaction. The authors explained the paradox…

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Abstract

Purpose

This study aims to investigate the impact of the two essential subjects of servitization (service and goods innovation) on customer satisfaction. The authors explained the paradox of servitization by determining how service innovation and goods innovation affect customer satisfaction interacting with environmental turbulence and marketing intensity.

Design/methodology/approach

The authors obtained 376 observations of 84 listed Chinese companies. On the basis of content analysis and measurement from secondhand data, the authors first tested the hypotheses in the fixed-effects model. The authors conducted a split-sample analysis by dividing environmental turbulence into two samples to explain the results effectively and better interpret the relationship between two innovations to customer satisfaction.

Findings

The results show that goods and service innovations positively affect customer satisfaction, but the effect of service innovation is more substantial. Furthermore, environmental turbulence negatively moderates the relationship between service innovation and customer satisfaction. The empirical results indicated that, if enterprises enhance marketing intensity, then the growth of environmental turbulence weakens the positive impact of goods and services innovation on customer satisfaction.

Originality/value

This study provided an understanding of the impact of servitization on intangible assets. This study also responded to previous literature’s call for research on the impact of external environmental factors on servitization.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 10
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 18 September 2018

Abeer Alfarran, Joanne Pyke and Pauline Stanton

The purpose of this paper is to explore the effectiveness of the Saudi employment programme “Nitaqat” in addressing institutional barriers to women’s employment in the Saudi…

1681

Abstract

Purpose

The purpose of this paper is to explore the effectiveness of the Saudi employment programme “Nitaqat” in addressing institutional barriers to women’s employment in the Saudi private sector. The paper has a particular focus on the perspectives of unemployed women as the intended recipients of increased employment opportunities.

Design/methodology/approach

This paper adopts a qualitative approach, drawing on findings from face-to-face interviews conducted with two groups of stakeholders, government officials and unemployed Saudi women.

Findings

Four key findings are identified. First, the considerable cultural and regulatory barriers of a conservative society are resilient impediments to the success of Saudi employment policy. Second, discrimination against women is endemic in the Saudi society; however, it is largely unrecognised within the Saudi culture and often accepted by women themselves. Third, due to government regulations, cultural constraints and the gendered educational system, the private sector contributes to sustaining labour market segmentation through discriminatory practices. Finally, while a positive change is taking place in Saudi Arabia regarding women’s employment, it is incremental and uneven.

Originality/value

This paper provides new insights into the institutional barriers related to the labour force participation of Saudi women from the perspective of Saudi women themselves.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 37 no. 7
Type: Research Article
ISSN: 2040-7149

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Article
Publication date: 28 October 2014

Muhammad Sabbir Rahman and Bashir Hussain

– This paper’s aim is to inspect the influence of trust, motivation and rewards on knowledge-sharing attitudes among secondary and higher secondary students in Bangladesh.

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Abstract

Purpose

This paper’s aim is to inspect the influence of trust, motivation and rewards on knowledge-sharing attitudes among secondary and higher secondary students in Bangladesh.

Design/methodology/approach

A sample of 200 Bangladeshi students from secondary and higher secondary-level educational institutions in Dhaka city participated in this study. Data were analysed using exploratory factor analysis followed by confirmatory factor analysis and structural equation modelling techniques.

Findings

The findings suggested that trust variables play a significant role in encouraging knowledge-sharing behaviour among the students.

Practical Implications

This research also provides a guideline to teachers and policymakers on enhancing a knowledge-sharing environment among secondary and higher secondary-level students.

Originality

This paper is a pioneer in understanding knowledge-sharing patterns among secondary and higher secondary students in a developing country such as Bangladesh.

Details

Library Review, vol. 63 no. 8/9
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 11 January 2016

Marek Kozlowski and Yusnani Mohd Yusof

The purpose of this paper is to discuss the responses from the urban planning and design professions in Brisbane to the impacts of climate change and the implications of the 2011…

1619

Abstract

Purpose

The purpose of this paper is to discuss the responses from the urban planning and design professions in Brisbane to the impacts of climate change and the implications of the 2011 flood. In the past decade, the ramifications of climate change have already left a scar on some of the urban regions round the world. The Australian continent has been regarded as one of the most affected regions in terms of climate change implications. The 2011 Queensland floods of historic proportion, which came after a decade of extreme drought, raised many questions about the future development of cities. For the past decades, Queensland’s economy was largely based on property-led development. The flood plain land situated along Brisbane River has been developed and overburdened with building infrastructure contributing to the magnification of the flood events.

Design/methodology/approach

The research methodology is based on identification of the problem and the major objective. To address the objective, this study concentrated mainly on the use of qualitative research methods. The major qualitative research methods include literature review, qualitative analysis and observations. Brisbane, the capital of the Australian state of Queensland, has been selected as the case study area.

Findings

The paper revealed strong regional and city-wide planning directives addressing climate change which has not yet been fully been translated at the local-neighbourhood level.

Originality/value

This paper provides a deep insight analysis and evaluation of the design and planning measures currently used to combat the impacts of climate change.

Details

International Journal of Climate Change Strategies and Management, vol. 8 no. 1
Type: Research Article
ISSN: 1756-8692

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Article
Publication date: 31 October 2023

Stephen L. Vargo, Julia A. Fehrer, Heiko Wieland and Angeline Nariswari

This paper addresses the growing fragmentation between traditional and digital service innovation (DSI) research and offers a unifying metatheoretical framework.

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Abstract

Purpose

This paper addresses the growing fragmentation between traditional and digital service innovation (DSI) research and offers a unifying metatheoretical framework.

Design/methodology/approach

Grounded in service-dominant (S-D) logic's service ecosystems perspective, this study builds on an institutional and systemic, rather than product-centric and linear, conceptualization of value creation to offer a unifying framework for (digital) service innovation that applies to both physical and digital service provisions.

Findings

This paper questions the commonly perpetuated idea that DSI fundamentally changes the nature of innovation. Instead, it highlights resource liquification—the decoupling of information from the technologies that store, transmit, or process this information—as a distinguishing characteristic of DSI. Liquification, however, does not affect the relational and institutional nature of service innovation, which is always characterized by (1) the emergence of novel outcomes, (2) distributed governance and (3) symbiotic design. Instead, liquification makes these three characteristics more salient.

Originality/value

In presenting a cohesive service innovation framework, this study underscores that all innovation processes are rooted in combinatorial evolution. Here, service-providing actors (re)combine technologies (or more generally, institutions) to adapt their value cocreation practices. This research demonstrates that such (re)combinations exhibit emergence, distributed governance and symbiotic design. While these characteristics may initially seem novel and unique to DSI, it reveals that their fundamental mechanisms are not limited to digital service ecosystems. They are, in fact, integral to service innovation across virtual, physical and blended contexts. The study highlights the importance of exercising caution in assuming that the emergence of novel technologies, including digital technologies, necessitates a concurrent rethinking of the fundamental processes of service innovation.

Details

Journal of Service Management, vol. 35 no. 2
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 15 January 2020

Cynthia Ayorkor Sallah and Livingstone Divine Caesar

Intangible assets are widely considered as key success factors for the growth of businesses in various economies. While the relationship between intangible assets or resources and…

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Abstract

Purpose

Intangible assets are widely considered as key success factors for the growth of businesses in various economies. While the relationship between intangible assets or resources and business growth or performance have been extensively researched in advanced economies, there is limited understanding of the complexity of the phenomenon in developing/emerging markets. In Ghana specifically, there is a dearth of research on the impact of intangible assets on the growth of women businesses. Consequently, this paper aims to investigate how intangible assets available to women entrepreneurs contribute to the performance of their businesses.

Design/methodology/approach

Using an exploratory sequential research design (a type of mixed methods design), the data collection was organized into two main phases. The first phase was the qualitative phase where nine respondents were interviewed, and the responses were analysed using thematic analysis. The second phase was the quantitative phase where some 264 questionnaires were collected and analysed using multiple regression analysis.

Findings

Specifically, the findings focused on three intangible resources: social capital, human capital and reputational capital. The study found that, social, human and reputational capital all significantly contributed to the growth of women businesses. The study also showed a positive and significant effect of social capital, reputational capital and human capital on business growth.

Practical implications

These findings have implications for women entrepreneurs in Ghana. If they must grow their businesses, then using intangible assets alone may not be able to deliver growth in the required proportions. Serious consideration must be given to the significant impact of intra and extra industry networking and the social competency skills of the entrepreneur. The rationality of this assertion hinges on the findings made from this study that social competence can be effectively used to further enhance the effects of the value of one’s intangible assets.

Originality/value

Policymakers in Sub-Saharan Africa and specifically Ghana have accorded high priority to private sector entrepreneurship towards reduction in the dependence of the citizenry on government for jobs. Perhaps, this paper adds to the growing body of knowledge on female entrepreneurship in Ghana to understand how intangible assets available to women entrepreneurs contribute to the performance of their businesses.

Details

Journal of Entrepreneurship in Emerging Economies, vol. 12 no. 3
Type: Research Article
ISSN: 2053-4604

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