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Article
Publication date: 15 May 2019

Jason Skues, Sarah-Louise Alexander and Lisa Wise

The purpose of this paper was to examine whether there is a relationship between goal attainment and overall training satisfaction among vocational education and training (VET…

367

Abstract

Purpose

The purpose of this paper was to examine whether there is a relationship between goal attainment and overall training satisfaction among vocational education and training (VET) completers, and in turn whether this relationship varies across the different goals for undertaking training in a VET course.

Design/methodology/approach

A request was made to the National Centre for Vocational Education Research in Australia for access to the unit record data from the 2016 Student Outcomes Survey. Approval was obtained. The final sample comprised 149,632 students who completed a VET course in 2016, where 55 per cent of the sample were women and the average age was 36.55 years (SD=13.17).

Findings

Students who achieved or did not yet know whether they had achieved their training goal were more satisfied with their overall training compared with those who partly achieved their goal, who in turn were more satisfied than those who did not attain their goal across the various training goals. However, participants who were training for personal reasons or reasons other than for employment or pursuing further study, and either partly achieved, did not achieve or did not know yet whether they had achieved their training goal reported the lowest levels of training satisfaction, although these participants were still satisfied overall with their training.

Originality/value

These results highlight the importance of understanding the impact of goals on achievement-related activities and should be used to inform learning and teaching approaches as well as the provision of support services in the VET sector.

Details

Education + Training, vol. 61 no. 4
Type: Research Article
ISSN: 0040-0912

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Article
Publication date: 15 February 2022

Sarah Louise Parry, Natalie A. Carr, Leanne J. Staniford and Lucy Walker

Young adults have been particularly adversely affected by COVID-19-related disruptions, especially in relation to industries with an over-representation of young adults. This…

1246

Abstract

Purpose

Young adults have been particularly adversely affected by COVID-19-related disruptions, especially in relation to industries with an over-representation of young adults. This study, a report, aims to discuss the findings from survey data from young adults who reported poorer mental health comparative to older generations prior to the pandemic. Drawing on the international literature and the research findings, the authors propose recommendations for rebuilding the workplace post-pandemic to support young adult's mental health.

Design/methodology/approach

Data from 1,999 respondents from 200 organisations in the UK were sought in relation to workplace well-being and mental health through a 15-item multiple choice online survey. Overall, 17% of the sample were senior management, 31% junior management, 37% in non-management roles and a further 15% stated “other”. Exploratory quantitative analyses were undertaken to assess differences in responses to questions between age groups.

Findings

Participants in the 16–25-year-old age group were more likely than any other age group to report that work adversely affected their mental health, that their mental health challenges influenced their performance at work, that they had witnessed colleagues' employment negatively influenced by mental health challenges and they felt more comfortable citing physical health challenges for absence than mental health difficulties.

Originality/value

COVID-19-related disruptions meant a large-scale move to remote working for many people. As we return to physical workplaces, we have an exciting opportunity to reform and improve the status quo. The findings, in relation to the mental health of young adults, highlight key risk factors that need to be addressed.

Details

International Journal of Workplace Health Management, vol. 15 no. 3
Type: Research Article
ISSN: 1753-8351

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Article
Publication date: 25 April 2022

Sarah-Louise Mitchell and Moira K. Clark

A significant management issue for nonprofit organisations (NPOs) is the disconnect between services beneficiaries and the funders of those services. Individual donors and…

674

Abstract

Purpose

A significant management issue for nonprofit organisations (NPOs) is the disconnect between services beneficiaries and the funders of those services. Individual donors and fundraisers provide the resources to enable other people (or animals) to be supported. The purpose of this paper is to address this service management challenge through new types of customer service interactions that bring together service donors and service recipients through innovative digital communication.

Design/methodology/approach

Based on a review, and illustrated by recent examples of innovative best practice, the authors develop a new conceptual framework for understanding the relationship between customer participation and service brand communication.

Findings

The paper starts by identifying the problem of “nonprofit service disintermediation”. The paper also outlines the inadequacies of popular frameworks of communication, widely taught in business schools, to understand the new reality of customer-service organisation engagement in the digital age. Through adopting a customer engagement lens, the paper develops a new conceptual framework for understanding the relationship between customer participation and service brand communication.

Research limitations/implications

Given the authors’ focus on the intersection between new communication opportunities and customer service interactions, this paper adds novel insight to theory and raises important implications for management.

Originality/value

The paper explores how, through these new communication interactions, engagement with, and loyalty to, the brand is built over time in a fluid and dynamic way. It identifies a disintermediated relationship, distinct to other service contexts, but significant in terms of value and social impact.

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Article
Publication date: 1 November 1937

Mr. Robert Bernays, Parliamentary Secretary to the Ministry of Health, speaking at Leeds on October loth, at a meeting convened by the Lord Mayor in support of the National Health…

34

Abstract

Mr. Robert Bernays, Parliamentary Secretary to the Ministry of Health, speaking at Leeds on October loth, at a meeting convened by the Lord Mayor in support of the National Health Campaign, said that the object of the campaign was nothing less than to improve the health, and with it the happiness—for the two were inseparable—of the whole nation. The growth of the social services had been remarkable. In 1900 the total expenditure was some £30,000,000, while at the present time it was over £400,000,000, of which three‐quarters was met from rates and taxes. It was natural to ask ourselves whether we were getting the fullest possible value for the financial sacrifices we were making. Remarkable as were the statistics of health improvement, it was idle to suggest that a great deal more could not be done. The campaign was being conducted to ensure that everyone should know the facilities available, where and when and how they could be obtained, and that they were open to all who would take advantage of them. We were endeavouring to overcome any inertia and lack of interest which still existed, and, if possible, to eradicate the fear which, in many cases, kept people from obtaining early advice and treatment. He felt sure that these objects could be attained if we could get the full co‐operation of the ordinary citizen, and particularly of the wife and mother. We were already assured of the active co‐operation of all those concerned in the provision of the various facilities including doctors, nurses, teachers and others who were so closely in touch with the homes of the people. Though the present campaign was being waged to encourage the greater use of existing health services, it must not be supposed that plans were not also being actively pursued for their further expansion. His first task, for instance, in the new session would be to assist Sir Kingsley Wood in the passage of yet another National Insurance Bill which would fill up the gap in medical attendance and supervision which at present existed between the time when a boy or girl left school at 14 and entered at 16 into insurable employment. These were two critical years of development and that they should be brought within the framework of health insurance was an urgent reform. Another line of progress that was being actively pursued was the possibilities of improved nutrition, the greater knowledge of the right type of food. The Government were most carefully examining the recently published report of the Mixed Committee on Nutrition presided over at Geneva by Lord Astor. As the spokesman of H.M. Government at this year's Assembly on the League Committee that discussed nutrition, Mr. Bernays was able to state with the full authority of the Government that we regarded that report at once as a challenge and an opportunity. That these were not just words was demonstrated by our Milk in Schools Scheme, instituted in 1934. Under that scheme more than 2¾ million children in public elementary school, or more than half the number of children on the register of these schools, were receiving a daily ration of milk at a reduced rate or in necessitous cases free. One of the objects of this campaign was to induce yet more parents and children to take advantage of that scheme. Following on the report of the National Advisory Committee on Nutrition some months ago, maternity and child welfare authorities had been urged to review their arrangements for the supply of milk and food to expectant mothers and young children so as to ensure that those in need of additional nourishment were able to secure it. In the present session of Parliament the Government hoped also to bring forward proposals for securing, in co‐operation with the industry, a reduction in the price of milk to local authorities who would thus be in a position to extend their present schemes and so secure increased consumption among this class. Thus it could be seen that this health campaign was no standstill arrangement. In the phraseology of the motor trade, we were commending to the nation the 1937 model of our health services, but we were not slackening an instant in our efforts to ensure that the 1938 model and that of subsequent years was an increasing improvement on what we were able to offer now.

Details

British Food Journal, vol. 39 no. 11
Type: Research Article
ISSN: 0007-070X

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