W. Andrew Taylor and Sarah T. Meegan
Synthesizes 12 factors from the literature which are likely to influence organizational transition from ISO 9000 registration to TQM. All 12 factors relate to the roles and…
Abstract
Synthesizes 12 factors from the literature which are likely to influence organizational transition from ISO 9000 registration to TQM. All 12 factors relate to the roles and responsibilities of senior executives. Applies some of these factors to a sub‐group of 37 selected companies further to test four hypotheses formulated in an earlier paper. These factors define many of the conditions necessary for the continuance of TQM and are subsequently used to identify those companies which were likely to encounter problems sustaining their TQM initiatives. Presents further empirical data from the second phase of a longitudinal study of these companies over the period 1992‐1996. These data show which companies were continuing with TQM and which (ten) had declared it a failure. Highlights a further 13 which are at risk of having terminal problems with TQM. Rather than use these data for “headline” purposes, recommends deeper exploration to identify possible causes of difficulty.
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Sarah T. Meegan and Russell Simpson
Plots the quality journey of BT Northern Ireland (BTNI), which spans the past decade and embraces Total Quality Management, company‐wide registration to ISO 9000 and the…
Abstract
Plots the quality journey of BT Northern Ireland (BTNI), which spans the past decade and embraces Total Quality Management, company‐wide registration to ISO 9000 and the all‐encompassing European Quality Model. Emphasizes the opportunities afforded by the internal audit function in achieving such an advanced state of quality development. Seeks to mirror maturing attitudes in the company’s approach to quality management with progressive roles of the internal audit function. Discusses three specific phases of audit and attitudinal development.
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Sarah T. Meegan and W. Andrew Taylor
This paper is the first of two which seek to further the debate about the role and value of ISO 9000 as a route to TQM. In particular, outlines a framework by which the next phase…
Abstract
This paper is the first of two which seek to further the debate about the role and value of ISO 9000 as a route to TQM. In particular, outlines a framework by which the next phase of a longitudinal study of 115 ISO 9000 registered organizations may be conducted. Shows that very little empirical work has been published which explores this transition beyond ISO 9000 to TQM. Moreover, what literature does exist is divided on the issues, for example on whether or not it is beneficial to obtain ISO 9000 before embarking on TQM, or vice versa. Examines the importance of two aspects of senior executives’ mindset, namely their understanding of ISO 9000 and their motivations for pursuing it. Presents preliminary data which suggest that these two factors may have an important influence on future progress towards TQM, and postulates that the success of organizations already practising TQM will be dependent on their levels of understanding and their differing motivations. The second paper will complete this discussion by dealing with other factors relevant to this transition as raised by other authors and concludes by outlining tangible ways in which an organization can build on ISO 9000 to proceed towards TQM. Factors discussed in these two papers will form the basis of analysis of the next phase of this longitudinal study, which was initiated in 1991.
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Estimates suggest that 100,000 companies are currently registered to ISO 9000 ‐ a phenomenal figure. Yet so comparatively few have made the further quality transition to TQM. In…
Abstract
Estimates suggest that 100,000 companies are currently registered to ISO 9000 ‐ a phenomenal figure. Yet so comparatively few have made the further quality transition to TQM. In general, published work combining ISO 9000 and TQM is lacking. However, of the little which does exist, the consensus is that registration to the standard offers a valuable route to TQM. Asks why managers appear so unconvinced. Identifies several factors which emerge from the literature as influencing this transition process and seeks to consolidate the various dimensions into a comprehensive framework which will serve as the base of analysis for the next phase of this ongoing study.
Frances M. Hill, Shirley‐Ann Hazlett and Sarah Meegan
Investigates why some companies make a successful transition from ISO 9000 to TQM while others experience difficulty or failure. Identifies factors influencing a successful…
Abstract
Investigates why some companies make a successful transition from ISO 9000 to TQM while others experience difficulty or failure. Identifies factors influencing a successful transition and their significance in the context of organisational learning. Methodologies employed include literature reviews, analysis of secondary data, interviews, and case studies. Key transition factors emerging from the literature include executive mindset, comprising understanding and motivation. These were incorporated into an assessment framework, the Quality Transition Framework, based on the Pyramid of Organizational Development. Empirical research revealed additional factors as being significant. These expanded executive mindset to incorporate intent; in addition, a capacity and willingness to learn, and visionary or transformational leadership appeared to be of particular importance. Research conducted to date suggests it may have greater value as an explanatory model, but further empirical testing is required. Compares the proposed Model of Quality Transition with Kanji’s Process Innovation Framework. Proposes that another area of investigation is the possible synthesis of the two models.
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Caroline Hughes, Iolo Madoc-Jones, Odette Parry and Sarah Dubberley
Notwithstanding heightened awareness of the issues faced by homeless people, the notion that homelessness is the result of individual failings and weaknesses persists. The purpose…
Abstract
Purpose
Notwithstanding heightened awareness of the issues faced by homeless people, the notion that homelessness is the result of individual failings and weaknesses persists. The purpose of this paper is to challenge that perception by giving voice to this marginalised group and exploring the mechanisms through which they made and remade as homeless and may be protected.
Design/methodology/approach
Semi-structured interviews (n=23) were carried out with a sample of homeless people who had accessed a range of homelessness services in the study area.
Findings
It is argued that largely deprived of the private sphere, which arguably renders them in most need of public space, homeless people find themselves most subject to scrutiny, surveillance, social disapprobation and exclusion.
Research limitations/implications
The authors reiterate that rather than simply being associated with rooflessness, homelessness is as a function of ongoing geographical marginalisation and social alienation.
Practical implications
The authors suggest that dedicated spaces for homeless people to occupy during the day continue to be in need of development because, whilst not unproblematic, they can disrupt processes associated with homelessness.
Social implications
Further resources should be directed towards homelessness and the issues that arise during daytime for homeless people.
Originality/value
The paper supports the literature which highlights the spatial practices by which stigmatised groups come to be separated from mainstream society.
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Graham Sewell and Nelson Phillips
Joan undertook the ground-breaking project originally reported in the 1958 pamphlet, Management and Technology, not at one of Britain's great universities, but at the…
Abstract
Joan undertook the ground-breaking project originally reported in the 1958 pamphlet, Management and Technology, not at one of Britain's great universities, but at the unfashionable address of the South East Essex Technical College (then in the county of Essex but now part of the London Borough of Barking and Dagenham). The Human Relations Research Unit had been set up at the college, which is now part of the University of East London, in 1953 with support from a number of agencies including funding ultimately derived from the Marshall Plan. Its express purpose was to enhance the performance of industry and commerce through the application of social science. Those readers familiar with the area will know that, at the time, it was economically and culturally dominated by the Ford assembly plant in nearby Dagenham, but it was also home to a diverse range of small- and medium-sized industrial workshops that were typical of the pre-war Greater London economy (Woodward, 1965; Massey & Meegan, 1982). It was into this diverse industrial milieu that Joan and her research team ventured (Fig. 1), completing their main study in 1958.
Sanshao Peng, Catherine Prentice, Syed Shams and Tapan Sarker
Given the cryptocurrency market boom in recent years, this study aims to identify the factors influencing cryptocurrency pricing and the major gaps for future research.
Abstract
Purpose
Given the cryptocurrency market boom in recent years, this study aims to identify the factors influencing cryptocurrency pricing and the major gaps for future research.
Design/methodology/approach
A systematic literature review was undertaken. Three databases, Scopus, Web of Science and EBSCOhost, were used for this review. The final analysis comprised 88 articles that met the eligibility criteria.
Findings
The influential factors were identified and categorized as supply and demand, technology, economics, market volatility, investors’ attributes and social media. This review provides a comprehensive and consolidated view of cryptocurrency pricing and maps the significant influential factors.
Originality/value
This paper is the first to systematically and comprehensively review the relevant literature on cryptocurrency to identify the factors of pricing fluctuation. This research contributes to cryptocurrency research as well as to consumer behaviors and marketing discipline in broad.
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Judith Sixsmith, Mei Lan Fang, Ryan Woolrych, Sarah L. Canham, Lupin Battersby and Andrew Sixsmith
The provision of home and community supports can enable people to successfully age-in-place by improving physical and mental health, supporting social participation and enhancing…
Abstract
Purpose
The provision of home and community supports can enable people to successfully age-in-place by improving physical and mental health, supporting social participation and enhancing independence, autonomy and choice. One challenge concerns the integration of place-based supports available as older people transition into affordable housing. Sustainable solutions need to be developed and implemented with the full involvement of communities, service organizations and older people themselves. Partnership building is an important component of this process. The purpose of this paper is to detail the intricacies of developing partnerships with low-income older people, local service providers and nonprofit housing associations in the context of a Canadian housing development.
Design/methodology/approach
A community-based participatory approach was used to inform the data collection and partnership building process. The partnership building process progressed through a series of democratized committee meetings based on the principles of appreciative inquiry, four collaboration cafés with nonprofit housing providers and four community mapping workshops with low-income older people. Data collection also involved 25 interviews and 15 photovoice sessions with the housing tenants. The common aims of partnership and data collection were to understand the challenges and opportunities experienced by older people, service providers and nonprofit housing providers; identify the perspectives of service providers and nonprofit housing providers for the provision and delivery of senior-friendly services and resources; and determine actions that can be undertaken to better meet the needs of service providers and nonprofit housing providers in order to help them serve older people better.
Findings
The partnership prioritized the generation of a shared vision together with shared values, interests and the goal of co-creating meaningful housing solutions for older people transitioning into affordable housing. Input from interviews and photovoice sessions with older people provided material to inform decision making in support of ageing well in the right place. Attention to issues of power dynamics and knowledge generation and feedback mechanisms enable all fields of expertise to be taken into account, including the experiential expertise of older residents. This resulted in functional, physical, psychological and social aspects of ageing in place to inform the new build housing complex.
Research limitations/implications
The time and effort required to conduct democratized partnerships slowed the decision-making process.
Originality/value
The findings confirm that the drive toward community partnerships is a necessary process in supporting older people to age well in the right place. This requires sound mechanisms to include the voice of older people themselves alongside other relevant stakeholders. Ageing well in a housing complex requires meaningful placemaking to include the functional, physical, psychological and social aspects of older people’s everyday life in respect to both home and community.