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This paper discusses a knowledge management (KM) benchmarking exercise conducted at British Energy Power and Trading (BEPET). Current knowledge management activities were benchmarked against key areas in the British Standard Guide to Good Practice in Knowledge Management, PAS 2001. The knowledge performance categories identified by the international knowledge management Most Admired Knowledge Enterprises (MAKE) awards for 2001 were used as a basis for a staff survey to determine KM activity within the division. A knowledge audit of BEPET staff was also carried out to gain greater insight of the knowledge flows within the organization. In addition to the study’s findings, the paper discusses the concepts of benchmarking, organizational culture and knowledge audits, providing a context for their application in KM.

The increasing availability of electronic information is changing the role of the librarian and information professional. This article examines how joint working between the School of Information Studies and the Library at the University of Central England is crucial to successfully deliver electronic information resources to students and staff. It also illustrates how co‐operation and collaboration has helped them both to adapt to the changing needs and culture of today’s electronic environment.

This paper aims to explore how dispositions of nursing habitus carry shift handover into practice in acute care.

Handover (the exchange of information by nurses between shifts) is more recently purported to be a procedure that transfers the responsibility of and accountability for care to maintain patient safety. Using Bourdieu's theory of practice as lens, this paper examines data from an ethnographic study of nurses' work in acute care to reveal what happens in and around nurses' practices of handover.

Exploring handover as a practice enables identification of nurses' responsibilities of work as professional, clinician and employee. These responsibilities are not practised separately, rather, as braided identities they are embodied into nurses' practices of work. Nurses' clinician and employee identities address the clinical and organisationally relevant material contained in handover, but it is in the ways that nurses embody their responses that their professional identity becomes evident.

Viewing handover as a procedure suggests that nurses are rule followers and/or sole players and conceptualises nurses as individualised professionals only. This received knowledge as doxa misrecognises the centrality of connectedness between nurses in their work in the acute care setting.

Recognising nurses' braided workplace identities as being professional, clinician and employee upends the doxa of nurses work as tasks and roles in the delivery of healthcare in the acute care setting.

The purpose of this paper is to consider how meaning may be made of nursing practices by contrasting the rationalistic approach commonly used in the nursing literature with Bourdieu’s theory of practice.

The data under consideration is an account of ten to 15 minutes of a larger ethnographic study of nursing practices which asks the question: how do nurses accomplish nursing within and between patients’ needs for care in the acute hospital setting? The five main sources of data were: observations of and conversations with nurse participants, as well as hospital documentation (including facility protocols and patients’ notes) and the observer’s field diary. These were woven together to provide an account of one nurse with one patient for a few moments of her day.

Although this paper makes no attempt to speak to the rest of her workload, in these few minutes the nurse accomplishes multiple moments of nursing practice. Further, while the rationalistic approach presents the nurse as a highly skilled practitioner, Bourdieu’s theory of practice not only illuminates the nurse’s role as pivotal in the acute hospital setting but is also able to address the dialectical nature of the relationship between nurses’ practices and the dynamics of the context.

The use of Bourdieu’s theory of practice makes possible the study of how nurses nurse “within and between” to illuminate the everyday practices of nurses.

This exploration of management history focuses on mass entertainment media to determine the history of the efficiency expert in popular culture. It reviews the history of the image of the efficiency expert in film and on American‐produced television programs. The review shows that this profession is a universal and pervasive one, permanently embedded in our culture and catholic in background, occupation and workplace. It is generally a man’s job. The most significant historical trend is a sharp change from the efficiency expert as an amusing and relatively harmless character to a malevolent one who is to be feared. Although television has only existed for about half as long as motion pictures, the depiction of the efficiency expert on TV is similar to his movie image. This widely recognized profession needs no introduction to the viewer. He is a negative figure, often laughed at but never admired.

The mammoth proportions of Public Expenditure, its accountability, its control, must be one of the biggest problems any government has had to meet. Despite all its counselling to the public spenders, its massive efforts to scale down the spending, there is extremely little to show for it. The Departments and State Services have become so large, they have outgrown government control; they are in fact forms of government in themselves. When a body established with a definite role becomes so big and powerful, as many of the authorities in the country have become, they tend to resent any form of control over them. History has many such examples in one form or another. Where an ocean divides them, the subordinate power may seek a separate nationhood for itself, as the American colonies did a couple of centuries or more ago. They chose the right moment to rebel when the home government sought to pass on extra levy on the importation of tea, which the Colonists turned into a slogan “no taxation without representation”. The truth, however, was they had outgrown the mother country and saw themselves as a new nation in a new land immensely rich in natural resources, riches all theirs for the taking. Much of the old country understood their aspirations and in the final settlement, the British were more than generous to them.

ONE MUST BEGIN with Dickens. A chapter by Christopher Hibbert in Charles Dickens, 1812–1870: centenary volume, edited by E. W. F. Tomlin, and The London of Charles Dickens, published by London Transport with aid from the Dickens Fellowship, make a similar study here superfluous; both are illustrated, the latter giving instructions for reaching surviving Dickensian buildings. Neither warns the reader of Dickens's conscious and unconscious imaginative distortion, considered in Humphrey House's The Dickens World. Dickens himself imagined Captain Cuttle hiding in Switzerland and Paul Dombey's wild waves saying ‘Paris’; ‘the association between the writing and the place of writing is so curiously strong in my mind.’ Author and character may be in two places at once. ‘I could not listen at my fireside, for five minutes to the outer noises, but it was borne into my ears that I was dead.’ (Our Mutual Friend)

WORDS COINED BY IMAGINATIVE WRITERS are nothing more than highly cultured pearls of thought. Though they never come into existence spontaneously or naturally, they truly adorn the language and help to perpetuate the works of novelists, playwrights, and poets. Better still, they prolong indefinitely the popularity of many novels, plays and poems that probably would otherwise slip into oblivion. If Henry Carey had never nicknamed Ambrose Philips Namby Pamby, the two eighteenth century poets would probably long be forgotten, and the English language would lack a choice verbalism as well as the humorous lines:

Reports from the south‐east of England that housewives have been purchasing packets of “ glitter ” consisting of powdered glass, lacquered, coated with silver and sometimes dyed, for the purpose of decorating their cakes makes one wonder seriously whether we Britons are any more of a thinking race than our coloured brethren of London and other large centres, who report has it, consume large quantities of canned cat and dog meat as a sandwich spread. In the first case, although the so‐called “ glitter ” was never prepared for use as a cake decoration, the manufacturers concerned have given an assurance that in future packets will be labelled that the contents are not for eating !