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Article
Publication date: 16 April 2024

Janet Davey, Jayne Krisjanous and Nicholas Ashill

This editorial introduces a special issue of the Journal of Services Marketing, dedicated to the concept of resilience in the services sector. This editorial aims to identify how…

225

Abstract

Purpose

This editorial introduces a special issue of the Journal of Services Marketing, dedicated to the concept of resilience in the services sector. This editorial aims to identify how service organizations, networks and systems are resilient in the face of or wake of marketplace disruptions.

Design/methodology/approach

Drawing on available literature in service research, the authors illustrate how service scholars can better understand the processes, relationships and outcomes that are a crucial part of resilience in service organizations.

Findings

This editorial presents a theoretical framework illustrating interactive, linked and interdependent resource-based resilience practices that enable service organizations and individuals to develop and grow resilience. The special issue papers identified six themes to guide future research: conceptual complexity and challenges of operationalization; culture, context and resilience; antecedents to resilience and outcomes; resilience and the complex world of artificial intelligence and technology; value co-creation; and service ecosystems.

Originality/value

This editorial presents service researchers with an overview of research examining the concept of resilience. It also demonstrates diversity in how the concept is defined and operationalized. Our theoretical framework illustrates a new way of conceptualizing service resilience by identifying three resource-based resilience practices in an increasingly ambiguous, dynamic and complex service world. Together these underpin the six themes for further research.

Details

Journal of Services Marketing, vol. 38 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 16 July 2009

Peter Woodward and Sarah Halls

The general knowledge and skills of staff working with people with learning disabilities have been of interest for a number of years, and Valuing People (DH, 2001) highlighted…

2268

Abstract

The general knowledge and skills of staff working with people with learning disabilities have been of interest for a number of years, and Valuing People (DH, 2001) highlighted them as a significant issue. Research has shown that there are further deficits in the knowledge and skills of staff concerning the mental health of people with learning disabilities. This paper gives a general overview of some of the factors involved in the training and knowledge of learning disabilities staff relating to mental health. Early indications from research have shown that training may be effective as a way of addressing these problems, but further research and clear guidance on best practice in implementing staff training are needed in this important area.

Details

Advances in Mental Health and Learning Disabilities, vol. 3 no. 2
Type: Research Article
ISSN: 1753-0180

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Article
Publication date: 23 September 2009

Peter Cronin and Sarah Halls

139

Abstract

Details

Advances in Mental Health and Learning Disabilities, vol. 3 no. 3
Type: Research Article
ISSN: 1753-0180

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Article
Publication date: 23 September 2009

Sarah Halls

73

Abstract

Details

Advances in Mental Health and Learning Disabilities, vol. 3 no. 3
Type: Research Article
ISSN: 1753-0180

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Article
Publication date: 23 September 2009

Eddie Chaplin, Sarah Halls, Guy Carlile, Steve Hardy and Theresa Joyce

This paper explores some of the issues and barriers to service user involvement for people with learning disability in mental health settings. In particular the paper focuses on…

1337

Abstract

This paper explores some of the issues and barriers to service user involvement for people with learning disability in mental health settings. In particular the paper focuses on barriers to involvement including staff attitudes and the involvement of service users in their own assessment and treatment. The issue of getting people involved in their own care is addressed and is highlighted using examples of good practice.

Details

Advances in Mental Health and Learning Disabilities, vol. 3 no. 3
Type: Research Article
ISSN: 1753-0180

Keywords

Available. Content available
Book part
Publication date: 29 September 2021

Clare Holdsworth

Abstract

Details

The Social Life of Busyness
Type: Book
ISBN: 978-1-78743-699-2

Available. Content available
Article
Publication date: 25 February 2014

Jo Crotty

1538

Abstract

Details

Social Responsibility Journal, vol. 10 no. 1
Type: Research Article
ISSN: 1747-1117

Available. Open Access. Open Access
Article
Publication date: 1 June 2018

David M. Palfreyman

212

Abstract

Details

Learning and Teaching in Higher Education: Gulf Perspectives, vol. 15 no. 1
Type: Research Article
ISSN: 2077-5504

Available. Content available
Article
Publication date: 27 September 2011

1394

Abstract

Details

Journal of Global Responsibility, vol. 2 no. 2
Type: Research Article
ISSN: 2041-2568

Available. Content available
Article
Publication date: 25 February 2014

David Crowther

105

Abstract

Details

Social Responsibility Journal, vol. 10 no. 1
Type: Research Article
ISSN: 1747-1117

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