Janet Davey, Jayne Krisjanous and Nicholas Ashill
This editorial introduces a special issue of the Journal of Services Marketing, dedicated to the concept of resilience in the services sector. This editorial aims to identify how…
Abstract
Purpose
This editorial introduces a special issue of the Journal of Services Marketing, dedicated to the concept of resilience in the services sector. This editorial aims to identify how service organizations, networks and systems are resilient in the face of or wake of marketplace disruptions.
Design/methodology/approach
Drawing on available literature in service research, the authors illustrate how service scholars can better understand the processes, relationships and outcomes that are a crucial part of resilience in service organizations.
Findings
This editorial presents a theoretical framework illustrating interactive, linked and interdependent resource-based resilience practices that enable service organizations and individuals to develop and grow resilience. The special issue papers identified six themes to guide future research: conceptual complexity and challenges of operationalization; culture, context and resilience; antecedents to resilience and outcomes; resilience and the complex world of artificial intelligence and technology; value co-creation; and service ecosystems.
Originality/value
This editorial presents service researchers with an overview of research examining the concept of resilience. It also demonstrates diversity in how the concept is defined and operationalized. Our theoretical framework illustrates a new way of conceptualizing service resilience by identifying three resource-based resilience practices in an increasingly ambiguous, dynamic and complex service world. Together these underpin the six themes for further research.
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Peter Woodward and Sarah Halls
The general knowledge and skills of staff working with people with learning disabilities have been of interest for a number of years, and Valuing People (DH, 2001) highlighted…
Abstract
The general knowledge and skills of staff working with people with learning disabilities have been of interest for a number of years, and Valuing People (DH, 2001) highlighted them as a significant issue. Research has shown that there are further deficits in the knowledge and skills of staff concerning the mental health of people with learning disabilities. This paper gives a general overview of some of the factors involved in the training and knowledge of learning disabilities staff relating to mental health. Early indications from research have shown that training may be effective as a way of addressing these problems, but further research and clear guidance on best practice in implementing staff training are needed in this important area.
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Eddie Chaplin, Sarah Halls, Guy Carlile, Steve Hardy and Theresa Joyce
This paper explores some of the issues and barriers to service user involvement for people with learning disability in mental health settings. In particular the paper focuses on…
Abstract
This paper explores some of the issues and barriers to service user involvement for people with learning disability in mental health settings. In particular the paper focuses on barriers to involvement including staff attitudes and the involvement of service users in their own assessment and treatment. The issue of getting people involved in their own care is addressed and is highlighted using examples of good practice.