Mike Vitale, Sarah C. Mavrinac and Mark Hauser
This case is real. To preserve client/consultant confidentiality, the industry has been changed and the firm disguised.
Strategic Measurement Systems (SMS) collect and analyze the performance information needed to manage processes and competencies that produce significant competitive advantage. An…
Abstract
Strategic Measurement Systems (SMS) collect and analyze the performance information needed to manage processes and competencies that produce significant competitive advantage. An increasing number of companies are augmenting their traditional financial performance systems with these new measurements.