Subburaj Alagarsamy, Sangeeta Mehrolia and Sangeetha Vinod
This study aims to examine the influence of workplace phubbing on employee deviant behavior and negligence, while also investigating the mediating role of coworker conflict…
Abstract
Purpose
This study aims to examine the influence of workplace phubbing on employee deviant behavior and negligence, while also investigating the mediating role of coworker conflict. Additionally, the study explores the moderating effect of workplace mindfulness on the relationship between workplace phubbing, the mediators and employee deviant behavior and negligence.
Design/methodology/approach
Data were gathered from employees in the service sector in the UAE using an online survey questionnaire. A total of 374 participants submitted complete responses. The study’s hypotheses were tested through regression-based moderated path analysis, incorporating conditional process modeling and nonlinear bootstrapping.
Findings
The study indicates that experiencing “phubbing” at work contributes to feelings of coworker conflict, which subsequently leads to increased interpersonal deviance and employee negligence. Moreover, workplace mindfulness weakens the positive influence of being phubbed on coworker conflict, interpersonal deviance and employee negligence.
Originality/value
To the best of the authors’ knowledge, no previous studies have examined the negative impact of being “phubbed” at the individual employee level within the service industry. This study aims to contribute to both theory and practice by elucidating the mediating mechanism of coworker conflict and exploring the moderating effects of workplace mindfulness.
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Keywords
Sangeeta Mehrolia, Subburaj Alagarsamy and Jeevananda S
This study aimed to develop scales to assess perceptions of coronavirus disease 2019 (COVID-19) self-protective measures (SPMs) and examine the psychometric properties based on…
Abstract
Purpose
This study aimed to develop scales to assess perceptions of coronavirus disease 2019 (COVID-19) self-protective measures (SPMs) and examine the psychometric properties based on the theory of planned behavior (TPB).
Design/methodology/approach
A total of 412 participants from Bangalore, India, randomly volunteered to participate in this research. The questionnaire consisted of items related to the TPB scales and demographic details.
Findings
A structural equation model showed a reasonable model fit. In total, 70% of the individuals' behavioral intentions of following COVID-19 SPMs were predicted by perceived benefits, barriers, social norms and social influence. Participants' age impacted on perceived benefits and perceived social influence and individuals' behavioral intentions of following COVID-19 SPMs, with a 13.6% difference in model prediction.
Originality/value
The TPB can be used as a strong psychometric property to assess behavioral determinants of COVID-19 SPMs.
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Subburaj Alagarsamy, Sangeeta Mehrolia and Margret Vijay
This study aims to use the servicescape model of higher education environments to measure the students’ perceptions of the learning environment (classroom) and the effect this has…
Abstract
Purpose
This study aims to use the servicescape model of higher education environments to measure the students’ perceptions of the learning environment (classroom) and the effect this has on students’ learning ability.
Design/methodology/approach
The present study follows the stimulus-organism-response paradigm framework. A self-administered and well-structured survey questionnaire is used to collect data. The snowball sampling technique is used to collect samples of 403 students belonging to Maldivian higher education institutions.
Findings
Findings show that the physical appearances of these higher education institutions greatly influenced the pleasure dimension. Furthermore, pleasure is found to have a significant and positive relationship with the approach behaviour and engagement/involvement of the students.
Originality/value
The main contribution of the study is that it successfully tests the “Eduscape” model adopted from the servicescape model, and thus helps to extend existing knowledge on the critical elements in the Maldivian higher education learning environments and student’s behaviour within them. The findings have implications for higher education institutions to improve their learning environments and better engage with their students.