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There can be few people in this country who have not been impressed by the complexity of instruments and controls in the cockpit of a modern transport aircraft — if not the real thing, at least they will have seen pictures. This complexity, which the flight crew must master in their difficult and sometimes hazardous task of controlling the aircraft, is the display end of many elaborate sub‐systems going to make up the complete aircraft system, and the aircraft itself. All these sub‐systems and their components must be maintained in reliable operating condition by the aircraft maintenance engineer.

This paper develops a comprehensive multidimensional legitimacy model that provides a generic framework for exploring legitimacy in institutions – including the legitimacy of rules, codes, collective activities and organisations themselves. Through the use of 10 dimensions, covering concerns with fairness, efficacy, integrity, expectations, inclusive decision-making and more, the model aims to capture the full suite of distinct features that may be morally relevant in any given case. Each dimension is a continuum and can provide reasons for moral challenge, toleration or pro-active support. The model can be used to diagnose ethical risk areas, to compare reform initiatives and to inform empirical studies of descriptive legitimacy and the social licence to operate. It may also be used as an applied ethics methodology to evaluate overall institutional moral legitimacy; the paper discusses the contextual judgments required for this, including the way that some legitimacy factors can operate as defeaters, such that a serious failure on a pivotal dimension cannot be overcome by support from other dimensions.

At a time when many people are experiencing stress, burnout, and strain at work, a relaxing vacation becomes increasingly important. Remote locations such as Bali, the Maldives, or the Caribbean have experienced a steady increase in popularity: exotic dishes, turquoise water, and white sandy beaches are often tourist magnets. While the corona crisis is changing the name of the game at this point, those destinations may attract travelers seeking remote destinations catering to the individual rather than the group. In response, new luxury resorts have emerged in recent years fostering global travel with its set of positive and negative impacts on the environment, the economy, and communities. In light of a global climate emergency, is luxury tourism in remote destinations compatible with sustainable development? This chapter, exploratory by nature, concludes that if there is one hope, it is that sustainability becomes the sine qua non of luxury tourism in the near, post-corona future.

In light of the contemporary UK policy framework elevating neo-mutualism and communitarian ethics within social policy, the purpose of this paper is to report on the delivery of an EU project Older People for Older People that tested the proposition that older people in remote and rural communities can contribute to providing services for others in their age group through the creation of sustainable social enterprises – either in “co-production” with statutory public service providers or as new, stand-alone services.

In the context of a literature based theoretical exploration of the nature of “sustainability”, the paper reports on a series of rural community “case study” social enterprises (e.g. community transport schemes, care hubs, cafés and a radio station; “drop in” and outreach services (including alternative therapies and counselling); ITC training, helping, and friendship schemes; volunteering support and history and culture projects).

From this, the authors highlight both conducive and problematic circumstances that are intrinsic to community led social enterprise and suggest that sustainability is unlikely to be “spontaneous”. Rather, it will require a complex mix of supportive inputs that is at odds with the innate liberalism of entrepreneurship. The authors also offer a more nuanced conceptualisation of sustainability that moves beyond a simple economic or temporal notion and suggest that the “success” of social enterprises, their worth and sustainability, must be assessed in more multifaceted terms. The authors conclude by reflecting on the nature of this ground in the wider context of the “Big Society” movement in the UK and highlight the inherent tension between “Big Society” rhetoric, the support needed to establish and sustain localised social enterprises, and the expected agency of communities.

The paper is original in three respects: it develops an in-depth empirical consideration of social enterprise sustainability; it does this within a broad policy and theoretical context; and it specifically looks at social enterprise development and delivery in relation to older people and rural contexts.

The purpose of this paper is to elaborate on a novel multi-modal enabling technique for contextualising brand consumption experiences.

A multi-modal interpretive narrative approach is presented as a means of investigating brands as experiential entities for use in consumer identity projects. It reports the strategic use of different modes of data collection: autobiographical narratives generated by solo participants to create a benchmark of identity and subsequent friendship pair guided discussion interviews. This offers a faster, cheaper and more convenient means of gaining access to consumer experiences of brands than traditional ethnographic methods, which require prolonged engagements within a community.

Consumer narratives of actual brand consumption and of mediated brand consumption are enhanced using this method. The consumer narratives generated provided rich insights into the role of brands in contributing to national identity. The contextualised use and function of identity narratives provided by brands were identified in addition to the identification of national community rituals of consumption.

The multi-modal use of friendship pair interviews with solo autobiographical interviews is shown to offer benefits to qualitative consumer researchers focussing on brand/identity issues. The combination of data collection methods allowed for greater reflexive, memorial and contextualised discussion in the friendship pair interviews about brand narrative consumption and generated responses that advance beyond socio-political conventions concerning brands. Consequently, contextualised brand consumption experiences can be accessed more effectively than in conventional depth interviews.

This chapter outlines complex and conflicting issues related to designing tall buildings. It gathers a vast amount of fragmented criticism and concerns and organizes them around the three pillars of sustainability: social, economic, and environmental. Mapping out the “unsustainable” aspects forms the foundation for addressing them in future research and tall building developments. The chapter engages the reader with a preliminary discussion on potential solutions to the outlined problems. It also balances extensive criticism by highlighting the virtues and advantages of tall buildings. Consequently, this chapter forms a foundation for improving the sustainability of tall buildings whenever and wherever they are constructed.

Focuses on downsizing and reviews selected research on organizational change and downsizing. Addresses the issues of “survivors”, and also covers the strategic concerns in planning a downsizing operation and attempts to determine some specific reasons why some companies succeed at downsizing while others do not. Discusses an organization’s context, composed of culture, level of trust and level of leadership, since it has a profound effect on a company’s downsizing strategy. Examines case studies of Compaq Computer, the State of Oregon, and Patagonia and supports the need for the concerns of the surviving employees to be listened to. In the case of these downsizings, the surviving employees were successfully shown that they should not feel victimized by the downsizing process, but instead should see this process as an opportunity for personal growth.