Sandra Tjok‐a‐Tam and John Worth
Describes the processes and tools used in an innovative pilotproject involving the use of competence standards to enable 11 small‐and medium‐sized south London businesses to…
Abstract
Describes the processes and tools used in an innovative pilot project involving the use of competence standards to enable 11 small‐ and medium‐sized south London businesses to improve their performance. The process involves the use of Management Charter Initiative Senior Management Standards and Investor in People indicators. Examines the expected (and unexpected) outcomes and benefits of the pilot project.