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The chapter explores the value of dialogue and the dialogic for developing student and staff agency, “voice” and ethics in the context of a first-year undergraduate module of the BA Hons Education Studies, an undergraduate course at The Sir John Cass School of Art, Architecture and Design and a Postgraduate Certificate of Learning and Teaching in Higher Education module, at London Metropolitan University, United Kingdom. The authors take a case study approach, making use of Freire’s ideas of critical pedagogy, to reflect on their personal learning and teaching experience as well as the feedback received from students and staff. The aim of the chapter is to explore how to empower (non-traditional) students and staff – and bridge the gap between students’ and teachers’ understanding of what this might entail. Rather than trying to bring students “up to speed” to prepare them for successful study and a professional career, or better “train” staff to deliver policy and strategy, we argue that we need to welcome them for the people they are as we help them to navigate a Higher Education system in need of humanizing.

In the United Kingdom Higher Education is propelled by Government policy and monitored by university recruitment, retention and teaching and learning strategies — and yet when (international) students arrive at these publicly funded and accountable institutions the results can be “horrid, very very horrid”. Exploring the relationship between Government influence and corporate behaviour within the Higher Educational (HE) context of the United Kingdom (UK), this paper provides an overview of current Governmental policy towards resourcing higher education, and considers the impact of these policies for ‘Widening Participation’ students, including international students. The paper concludes with the experiences of one student, who narrates his “story” and as the story unfolds, we start to view the “system” of Government, University and Course through the eyes of an ‘outsider’. (Sinfield, Burns & Holley 2004). This personal narrative illustrates how systems — Governmental, Institutional and at Course level — can totally fail an individual.

In the UK, higher education (HE) is being positioned as the new global business, and the power relations between its various stakeholders – society, the business community, management, staff, students – makes this not only uncharted, but also contested ground. This paper aims to map the new terrain with a focus on, and analysis of, one key government policy document: The Harnessing Technology (2005).

Critical theory and textual analysis are used to research and analyse power relations as inscribed in policy discourse – the structures, the language, and the voices. The document is explored particularly in relation to its impact on prime stakeholders within the new contexts of today's HE; a HE that is embracing information communications technology (e‐learning) – “for business”.

Harnessing Technology boasts a heteroglossia and the capturing of many authentic voices in its composition which should open up a dialogic between its stakeholders; in fact power is revealed as refined, unified – deferring to centralised authority. Textual analysis reveals HE as a journey into silence for the student as stakeholder, where the voices that are not repressed are those with economic and institutional power. This analysis shows the student is constructed as either silent or deficit and the conclusions suggest that rather than a discourse of transformation, “regulation not education”, is the real goal of the dominant educational stakeholders.

The critical approach to policy analysis in the paper can be adapted by others seeking to critique policy in a variety of different policy contexts. This is particularly significant where policy is not interrogated, but where nevertheless it influences institutional mission statements and the seepage pollutes practice.

Educational pedagogy is concerned about student-centered learning that engages students and involves them in a meaningful manner to enhance critical thinking and creativity. Creative teaching and learning methods are a catalyst that can improve the learning experiences of students. Good teaching and the experience associated with it helps to connect students, faculty and the subject that is being taught to the students (Palmer, 2007). Many subjects till today are taught with a purely fact-based approach, and such traditional methods overlook the need to bring the subject to life and to make learning meaningful. Multi-dimensional methods are used to encourage students and convert them to successful learners with the ability to think creatively. The issue of student’s disconnectedness is a matter of much academic pursuit and using non-traditional methods such as plays, narratives and even humor are on the rise and have gained popularity due to their success in classroom teaching (Dunn, 2000). This book will help to highlight various case studies and interventions that have used innovative ways to improve the teaching-learning methods and engage students in the classroom. Academicians, through the chapters in this volume, have argued that education does not only mean teaching, learning and research but also the emotional connection and commitment that involves a dialogical process between the faculty and students. It is the responsibility of the faculty members to ultimately create an environment that provides the students with tools that are socially engaging, interactive and meaningful (Dunn, 2000).