To share with a wider audience key papers from the Talis Insight conference held in November 2004.
Abstract
Purpose
To share with a wider audience key papers from the Talis Insight conference held in November 2004.
Design/methodology/approach
The article highlights four key presentations, and gives an executive summary showing key themes from the whole event.
Findings
The paper highlights libraries' work with text messaging, web applications to highlight resource collections, libraries' integration with councils to provide better access to library and council services, and improved stock disposal through selling books online through Amazon.
Originality/value
Offers librarians and information managers the opportunity to see what innovations in service other libraries are achieving through use of new technology or new ways of working.
Details
Keywords
Aims to examine Leeds Library and Information Service's 56 libraries and the progress they have made in meeting targets for implementing the UK's electronic government initiative…
Abstract
Purpose
Aims to examine Leeds Library and Information Service's 56 libraries and the progress they have made in meeting targets for implementing the UK's electronic government initiative, including the People's Network project, automation of all libraries using the Talis Library Management System and the implementation of new e‐services such as a web‐enabled catalogue, electronic data interchange book orders, self issue and community web sites.
Design/methodology/approach
This article describes the development and progress Leeds is making towards this implementation in its libraries and discusses the uses to which Talis is being put.
Findings
The library service has developed a learning plan offering different levels of access to information and communication technologies to give opportunities to all and are trying to expand on provision to learning and information technology to vulnerable and hard to reach groups.
Originality/value
This paper gives useful information on how a city's library service can introduce new e‐services.
Details
Keywords
Sandra Cohen and Sotirios Karatzimas
The scope of this study is to explore informed citizens' engagement in the development of real municipalities' popular reports. For this purpose, an exploratory experiment is…
Abstract
Purpose
The scope of this study is to explore informed citizens' engagement in the development of real municipalities' popular reports. For this purpose, an exploratory experiment is performed where potential users of popular reports with certain accounting skills (i.e. groups of undergraduate accounting students) act as preparers of these reports.
Design/methodology/approach
The study uses insights from the sense of belonging theory in an ambivalent way: to explain citizens' interest in popular reports and to consider popular reports as an impetus triggering citizens' sense of belonging. By content-analyzing the reports developed and taking stock of the students' perceptions on aspects of popular reports, a template for a popular report for local governments is synthesized. Further, by comparing the study findings with theoretical recommendations and popular reporting practices, the authors offer insights on the content and layout of popular reports which is expected to enhance the sense of belonging of citizens within their city.
Findings
The undergraduate students while relying on earlier examples and existing models have created their own reports in which they have used financial and non-financial information indicating the significance of both types of information for citizens. The evidenced heterogeneity in the developed reports is expected to be the effect of the sense of belonging. Moreover, the study reveals citizens' positive stance toward the adoption of co-development and co-creation approaches in the design of popular reports by citizen groups and municipal authorities which is consistent with a sense of belonging mobilization.
Originality/value
This study adds to the literature on the content and characteristics of popular reports by giving voice to the citizens themselves through an exploratory experiment that permits the sense of belonging to take effect.
Details
Keywords
Sandra Luxton, Mike Reid and Felix Mavondo
Drawing on the resource-based view, this paper aims to investigate how a firm’s integrated marketing communication (IMC) as a capability is influenced by the organisational…
Abstract
Purpose
Drawing on the resource-based view, this paper aims to investigate how a firm’s integrated marketing communication (IMC) as a capability is influenced by the organisational antecedents of learning orientation (LO), market orientation (MO) and brand orientation (BO). Further, the research examines how an IMC capability influences brand performance and whether these relationships are influenced by brand size.
Design/methodology/approach
Based on survey data from 187 managers responsible for brand communications, this paper applies structural equation modelling using SmartPLS3 to assess hypothesised relationships.
Findings
IMC capability is directly influenced by BO but not by MO and LO; these have important indirect effects. Size does not moderate key relationships but directly affects IMC capability.
Research limitations/implications
Organisational antecedents play an important role in shaping IMC capability and ultimately brand performance. Future researchers should consider a larger sample of brands and firms, IMC capability building in small firms and longitudinal design to evaluate the effects of IMC capability.
Practical implications
BO is nested in and complementary to learning and MO, and thus cannot stand alone. Developing an IMC capability is critical for translating the benefits of organisational orientations into performance outcomes. IMC capability links MO and BO to firm performance. Appropriate resourcing is critical for success, as it has implications for developing other resources and capabilities.
Originality/value
This study empirically establishes for the first time a relationship between critical organisational antecedents of LO, MO and BO, their influence on IMC capability and subsequently on brand performance.
Details
Keywords
Managers now face a new responsibility, critical to their job success — helping subordinates develop the key skills necessary to meet performance objectives. Due to a lack of…
Abstract
Managers now face a new responsibility, critical to their job success — helping subordinates develop the key skills necessary to meet performance objectives. Due to a lack of formal college instruction, it is evident that managers and business professionals would benefit strongly from academic programmes in management education, enabling them to help their future subordinates develop the necessary management skills.
Details
Keywords
Barred presidential candidates.
Details
DOI: 10.1108/OXAN-DB244085
ISSN: 2633-304X
Keywords
Geographic
Topical
Denis Muratcehajic and Sandra Maria Correia Loureiro
This article aims to systematically review the fragmented but increasingly relevant research field of customer retention management in subscription scenarios, proposing the…
Abstract
Purpose
This article aims to systematically review the fragmented but increasingly relevant research field of customer retention management in subscription scenarios, proposing the subscriber retention management framework for retention management in subscription settings and directing future research.
Design/methodology/approach
The authors systematically reviewed 1,295 articles to offer a comprehensive, unbiased overview on customer retention management in subscription-based services. From 122 selected articles, the authors conducted a descriptive analysis, conceptualized key insights into a novel framework and recognized research gaps.
Findings
Among 122 articles, 111 focus on private customers across various service sectors, while lacking reflection on new digital industries, reactive retention and the corporate context. The conceptualization of results merges existing insights into seven dimensions, encompassing strategic and tactical aspects and the interplay of controllable and uncontrollable factors. The authors also outline 12 emerging research directions.
Research limitations/implications
Given the extensive body of literature, the authors were unable to delve into detailed explanations. The findings are limited to management science research sourced from Scopus, adhering to a rigorous filtering process. Sub-domains, such as reactive or business-to-business retention management, remain somewhat provisional due to little results.
Practical implications
A sustainable subscriber retention strategy hinges on: (1) integrating retention into business strategy, (2) adjusting acquisition and retention tactics to specific markets and (3) using a consistent retention marketing mix considering affective, calculative and habitual commitment factors.
Originality/value
The authors contribute with a first systematic review of subscription-specific retention management in a rapidly growing area. This results in a novel framework that broadens the understanding of subscriber retention and identifies research gaps.
Details
Keywords
Patricia Maslin‐Ostrowski and Richard H. Ackerman
Examines stories of school leaders who experienced a serious conflict, dilemma or critical event in their leadership practice that in some way profoundly affected or “wounded”…
Abstract
Examines stories of school leaders who experienced a serious conflict, dilemma or critical event in their leadership practice that in some way profoundly affected or “wounded” them, a situation akin to an illness that reflects some of the same characteristics: loss of control, predictability and functioning, disassociation, fear, anger. Focusses on the meaning of being wounded and implications for school leaders. Concentrates on not only the content of stories told by so‐called “wounded leaders,” that is actions, events and responses, but primarily on the kinds of stories that they tell themselves and how these stories address their own “woundedness” and help them, in a sense, to heal. Based on extensive in‐depth interviews, we explored three assumptions. First, woundedness is likely an inevitable and necessary part of leadership. Second, for most school leaders, the wound takes different forms and can be a double edged sword. Finally, story can be used by leaders to make sense of their crises of practice and aid their healing and growth.
Details
Keywords
Paul Gretton-Watson, Sandra G. Leggat and Jodi Oakman
This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and…
Abstract
Purpose
This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and contemporary models of psychological safety. It introduces the concept of personality traits as a bridging factor between drivers and mitigators.
Design/methodology/approach
Qualitative interviews were conducted with 31 surgeons. Thematic analysis, supported by NVivo, was used to map findings to the SIT framework and incorporate psychological safety and personality theory.
Findings
Key drivers of workplace bullying include entrenched hierarchical power structures, gender dynamics and early socialization in competitive environments. The “bad apple” phenomenon, where personality traits such as narcissism and low emotional intelligence exacerbate bullying, contrasts with individuals demonstrating empathy and interpersonal awareness, who mitigate such behaviors. Effective leadership, generational shifts and team stability through procedural inclusion are key mitigators that promote psychological safety and collaboration.
Research limitations/implications
Sample diversity, self-reporting bias and temporal context may impact the generalizability of findings across broader health and surgical settings in contemporary practice.
Practical implications
Addressing entrenched power imbalances and fostering inclusive leadership and practices are critical to mitigating bullying. Promoting psychological safety and leveraging generational change can reshape surgical culture, leading to healthier teams and improved patient outcomes.
Originality/value
This study bridges SIT with theories of personality and psychological safety, offering new perspectives on how individual traits and systemic dynamics shape bullying behaviors and culture in surgical teams, highlighting the need for targeted interventions.
Details
Keywords
Eleanor Wynn and David G. Novick
Presents findings from a study undertaken to identify some of the conversational issues in the production of knowledge in cross‐functional work redesign groups. Illustrates what…
Abstract
Presents findings from a study undertaken to identify some of the conversational issues in the production of knowledge in cross‐functional work redesign groups. Illustrates what may be key sources of miscommunication based in differing conversational relevance. Postulates that the recognition of relevance and, by extension, the recognition of a valid contribution, is influenced by the manner of discourse or speech style. Feels that the language behaviours as disclosed in the analysis can be inhibiting to the work of cross‐functional teams responsible for a variety of organizational change processes, including IS development and workflow redesign.