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Article
Publication date: 1 October 2005

Ken Chad

To share with a wider audience key papers from the Talis Insight conference held in November 2004.

773

Abstract

Purpose

To share with a wider audience key papers from the Talis Insight conference held in November 2004.

Design/methodology/approach

The article highlights four key presentations, and gives an executive summary showing key themes from the whole event.

Findings

The paper highlights libraries' work with text messaging, web applications to highlight resource collections, libraries' integration with councils to provide better access to library and council services, and improved stock disposal through selling books online through Amazon.

Originality/value

Offers librarians and information managers the opportunity to see what innovations in service other libraries are achieving through use of new technology or new ways of working.

Details

The Electronic Library, vol. 23 no. 5
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 1 April 2005

Sandra Sharp

Aims to examine Leeds Library and Information Service's 56 libraries and the progress they have made in meeting targets for implementing the UK's electronic government initiative…

1122

Abstract

Purpose

Aims to examine Leeds Library and Information Service's 56 libraries and the progress they have made in meeting targets for implementing the UK's electronic government initiative, including the People's Network project, automation of all libraries using the Talis Library Management System and the implementation of new e‐services such as a web‐enabled catalogue, electronic data interchange book orders, self issue and community web sites.

Design/methodology/approach

This article describes the development and progress Leeds is making towards this implementation in its libraries and discusses the uses to which Talis is being put.

Findings

The library service has developed a learning plan offering different levels of access to information and communication technologies to give opportunities to all and are trying to expand on provision to learning and information technology to vulnerable and hard to reach groups.

Originality/value

This paper gives useful information on how a city's library service can introduce new e‐services.

Details

The Electronic Library, vol. 23 no. 2
Type: Research Article
ISSN: 0264-0473

Keywords

Available. Open Access. Open Access
Article
Publication date: 10 October 2023

Sandra Cohen and Sotirios Karatzimas

The scope of this study is to explore informed citizens' engagement in the development of real municipalities' popular reports. For this purpose, an exploratory experiment is…

699

Abstract

Purpose

The scope of this study is to explore informed citizens' engagement in the development of real municipalities' popular reports. For this purpose, an exploratory experiment is performed where potential users of popular reports with certain accounting skills (i.e. groups of undergraduate accounting students) act as preparers of these reports.

Design/methodology/approach

The study uses insights from the sense of belonging theory in an ambivalent way: to explain citizens' interest in popular reports and to consider popular reports as an impetus triggering citizens' sense of belonging. By content-analyzing the reports developed and taking stock of the students' perceptions on aspects of popular reports, a template for a popular report for local governments is synthesized. Further, by comparing the study findings with theoretical recommendations and popular reporting practices, the authors offer insights on the content and layout of popular reports which is expected to enhance the sense of belonging of citizens within their city.

Findings

The undergraduate students while relying on earlier examples and existing models have created their own reports in which they have used financial and non-financial information indicating the significance of both types of information for citizens. The evidenced heterogeneity in the developed reports is expected to be the effect of the sense of belonging. Moreover, the study reveals citizens' positive stance toward the adoption of co-development and co-creation approaches in the design of popular reports by citizen groups and municipal authorities which is consistent with a sense of belonging mobilization.

Originality/value

This study adds to the literature on the content and characteristics of popular reports by giving voice to the citizens themselves through an exploratory experiment that permits the sense of belonging to take effect.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 35 no. 6
Type: Research Article
ISSN: 1096-3367

Keywords

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Article
Publication date: 10 April 2017

Sandra Luxton, Mike Reid and Felix Mavondo

Drawing on the resource-based view, this paper aims to investigate how a firm’s integrated marketing communication (IMC) as a capability is influenced by the organisational…

3569

Abstract

Purpose

Drawing on the resource-based view, this paper aims to investigate how a firm’s integrated marketing communication (IMC) as a capability is influenced by the organisational antecedents of learning orientation (LO), market orientation (MO) and brand orientation (BO). Further, the research examines how an IMC capability influences brand performance and whether these relationships are influenced by brand size.

Design/methodology/approach

Based on survey data from 187 managers responsible for brand communications, this paper applies structural equation modelling using SmartPLS3 to assess hypothesised relationships.

Findings

IMC capability is directly influenced by BO but not by MO and LO; these have important indirect effects. Size does not moderate key relationships but directly affects IMC capability.

Research limitations/implications

Organisational antecedents play an important role in shaping IMC capability and ultimately brand performance. Future researchers should consider a larger sample of brands and firms, IMC capability building in small firms and longitudinal design to evaluate the effects of IMC capability.

Practical implications

BO is nested in and complementary to learning and MO, and thus cannot stand alone. Developing an IMC capability is critical for translating the benefits of organisational orientations into performance outcomes. IMC capability links MO and BO to firm performance. Appropriate resourcing is critical for success, as it has implications for developing other resources and capabilities.

Originality/value

This study empirically establishes for the first time a relationship between critical organisational antecedents of LO, MO and BO, their influence on IMC capability and subsequently on brand performance.

Details

European Journal of Marketing, vol. 51 no. 3
Type: Research Article
ISSN: 0309-0566

Keywords

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Article
Publication date: 1 January 1988

Charles M. Vance

Managers now face a new responsibility, critical to their job success — helping subordinates develop the key skills necessary to meet performance objectives. Due to a lack of…

518

Abstract

Managers now face a new responsibility, critical to their job success — helping subordinates develop the key skills necessary to meet performance objectives. Due to a lack of formal college instruction, it is evident that managers and business professionals would benefit strongly from academic programmes in management education, enabling them to help their future subordinates develop the necessary management skills.

Details

Journal of Management Development, vol. 7 no. 1
Type: Research Article
ISSN: 0262-1711

Keywords

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Expert briefing
Publication date: 23 May 2019

Barred presidential candidates.

Details

DOI: 10.1108/OXAN-DB244085

ISSN: 2633-304X

Keywords

Geographic
Topical
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Article
Publication date: 17 October 2024

Denis Muratcehajic and Sandra Maria Correia Loureiro

This article aims to systematically review the fragmented but increasingly relevant research field of customer retention management in subscription scenarios, proposing the…

169

Abstract

Purpose

This article aims to systematically review the fragmented but increasingly relevant research field of customer retention management in subscription scenarios, proposing the subscriber retention management framework for retention management in subscription settings and directing future research.

Design/methodology/approach

The authors systematically reviewed 1,295 articles to offer a comprehensive, unbiased overview on customer retention management in subscription-based services. From 122 selected articles, the authors conducted a descriptive analysis, conceptualized key insights into a novel framework and recognized research gaps.

Findings

Among 122 articles, 111 focus on private customers across various service sectors, while lacking reflection on new digital industries, reactive retention and the corporate context. The conceptualization of results merges existing insights into seven dimensions, encompassing strategic and tactical aspects and the interplay of controllable and uncontrollable factors. The authors also outline 12 emerging research directions.

Research limitations/implications

Given the extensive body of literature, the authors were unable to delve into detailed explanations. The findings are limited to management science research sourced from Scopus, adhering to a rigorous filtering process. Sub-domains, such as reactive or business-to-business retention management, remain somewhat provisional due to little results.

Practical implications

A sustainable subscriber retention strategy hinges on: (1) integrating retention into business strategy, (2) adjusting acquisition and retention tactics to specific markets and (3) using a consistent retention marketing mix considering affective, calculative and habitual commitment factors.

Originality/value

The authors contribute with a first systematic review of subscription-specific retention management in a rapidly growing area. This results in a novel framework that broadens the understanding of subscriber retention and identifies research gaps.

Details

Journal of Services Marketing, vol. 38 no. 8
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 1 August 2000

Patricia Maslin‐Ostrowski and Richard H. Ackerman

Examines stories of school leaders who experienced a serious conflict, dilemma or critical event in their leadership practice that in some way profoundly affected or “wounded”…

750

Abstract

Examines stories of school leaders who experienced a serious conflict, dilemma or critical event in their leadership practice that in some way profoundly affected or “wounded” them, a situation akin to an illness that reflects some of the same characteristics: loss of control, predictability and functioning, disassociation, fear, anger. Focusses on the meaning of being wounded and implications for school leaders. Concentrates on not only the content of stories told by so‐called “wounded leaders,” that is actions, events and responses, but primarily on the kinds of stories that they tell themselves and how these stories address their own “woundedness” and help them, in a sense, to heal. Based on extensive in‐depth interviews, we explored three assumptions. First, woundedness is likely an inevitable and necessary part of leadership. Second, for most school leaders, the wound takes different forms and can be a double edged sword. Finally, story can be used by leaders to make sense of their crises of practice and aid their healing and growth.

Details

Journal of Educational Administration, vol. 38 no. 3
Type: Research Article
ISSN: 0957-8234

Keywords

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Article
Publication date: 13 February 2025

Paul Gretton-Watson, Sandra G. Leggat and Jodi Oakman

This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and…

9

Abstract

Purpose

This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and contemporary models of psychological safety. It introduces the concept of personality traits as a bridging factor between drivers and mitigators.

Design/methodology/approach

Qualitative interviews were conducted with 31 surgeons. Thematic analysis, supported by NVivo, was used to map findings to the SIT framework and incorporate psychological safety and personality theory.

Findings

Key drivers of workplace bullying include entrenched hierarchical power structures, gender dynamics and early socialization in competitive environments. The “bad apple” phenomenon, where personality traits such as narcissism and low emotional intelligence exacerbate bullying, contrasts with individuals demonstrating empathy and interpersonal awareness, who mitigate such behaviors. Effective leadership, generational shifts and team stability through procedural inclusion are key mitigators that promote psychological safety and collaboration.

Research limitations/implications

Sample diversity, self-reporting bias and temporal context may impact the generalizability of findings across broader health and surgical settings in contemporary practice.

Practical implications

Addressing entrenched power imbalances and fostering inclusive leadership and practices are critical to mitigating bullying. Promoting psychological safety and leveraging generational change can reshape surgical culture, leading to healthier teams and improved patient outcomes.

Originality/value

This study bridges SIT with theories of personality and psychological safety, offering new perspectives on how individual traits and systemic dynamics shape bullying behaviors and culture in surgical teams, highlighting the need for targeted interventions.

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Article
Publication date: 1 June 1996

Eleanor Wynn and David G. Novick

Presents findings from a study undertaken to identify some of the conversational issues in the production of knowledge in cross‐functional work redesign groups. Illustrates what…

907

Abstract

Presents findings from a study undertaken to identify some of the conversational issues in the production of knowledge in cross‐functional work redesign groups. Illustrates what may be key sources of miscommunication based in differing conversational relevance. Postulates that the recognition of relevance and, by extension, the recognition of a valid contribution, is influenced by the manner of discourse or speech style. Feels that the language behaviours as disclosed in the analysis can be inhibiting to the work of cross‐functional teams responsible for a variety of organizational change processes, including IS development and workflow redesign.

Details

Information Technology & People, vol. 9 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

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