Search results

1 – 10 of 10
Per page
102050
Citations:
Loading...
Available. Open Access. Open Access
Article
Publication date: 9 November 2020

Sana Rauf

The purpose of this paper is to explore the emergence and integration of red tape and how its negative effects on public sector organizations' performance have weakened the…

22724

Abstract

Purpose

The purpose of this paper is to explore the emergence and integration of red tape and how its negative effects on public sector organizations' performance have weakened the economies of developing countries such as Pakistan.

Design/methodology/approach

A structured questionnaire survey was completed by 121 respondents working in 35 government departments in Punjab, a province of Pakistan.

Findings

The findings revealed a link between red-tapism and employees' motivation and work. When there is excessiveness of rules and regulations, employees are prevented from completing assigned tasks, ultimately resulting in decreased work commitment. This indicates that the integration of red tape into public organizations not only affects employees' behavior and attitudes but also impacts the overall performance of public sector organizations.

Originality/value

This paper provides recommendations for the Pakistani government. For example, conducting training and motivational workshops for public sector employees can help them stay engaged with their work. Government departments should also review the steps and procedures involved so as to eliminate unnecessary steps and reduce red-tapism.

Details

Public Administration and Policy, vol. 23 no. 3
Type: Research Article
ISSN: 1727-2645

Keywords

Access Restricted. View access options
Article
Publication date: 13 November 2017

Muhammad Khaleel, Shankar Chelliah, Sana Rauf and Muhammad Jamil

This study aims to find out how corporate social responsibility (CSR) initiatives are perceived by pharmacists and how it influences employees’ organizational commitment and…

919

Abstract

Purpose

This study aims to find out how corporate social responsibility (CSR) initiatives are perceived by pharmacists and how it influences employees’ organizational commitment and organizational citizenship behavior (OCB) and role of perceived supervisor support in the study.

Design/methodology/approach

Pharmacists of different hierarchical levels from five multinational pharmaceutical industries in Pakistan were selected as study samples. Data were collected from 136 pharmacists working in Punjab Region. PLS-SEM was used to test the hypotheses.

Findings

The results from this study found that CSR was a predictor of affective organizational commitment (AOC) and OCB. AOC fully mediates the relationship between CSR and OCB. While perceived supervisory support did not moderate the relationship between AOC and OCB. Pharmaceutical firms can promote commitment toward organization and OCBs by initiating CSR activities.

Research limitations/implications

This research is one of the innovative studies that empirically examine the predicting role of CSR and moderating role of perceived supervisory support on employees’ attitude and behaviors in the pharmaceutical companies’ context. Moreover, this research will also help the management by adopting CSR activities as core element in shaping employees attitudes and behaviors.

Originality/value

It is a significant study shifting the focus of research into organizational behavior context and further influences employee’s attitudes and behavior because of perceived CSR in the pharmacy industry.

Available. Open Access. Open Access
Article
Publication date: 26 November 2020

252

Abstract

Details

Public Administration and Policy, vol. 23 no. 3
Type: Research Article
ISSN: 1727-2645

Access Restricted. View access options
Article
Publication date: 26 July 2019

Ahmed Al Kuwaiti, Hasan Ali Bicak and Saeed Wahass

The purpose of this paper is to evaluate the level of job satisfaction among faculty members of the health sciences program at a Saudi higher education institution; and predict…

987

Abstract

Purpose

The purpose of this paper is to evaluate the level of job satisfaction among faculty members of the health sciences program at a Saudi higher education institution; and predict the influence of various factors on overall job satisfaction. However, this study is quite different since it intended to evaluate the level of job satisfaction of faculty members using a self-structured questionnaire and ascertained the various factors influencing the overall job satisfaction of Saudi academics.

Design/methodology/approach

An exploratory study design was adopted and Academic Job Satisfaction (AJS) survey was administered to 943 faculty members of the health sciences program through an online system. A total of 850 faculty members responded to 47 items and one global rating item (overall job satisfaction) using a five-point ordinal scale.

Findings

The level of job satisfaction of health sciences’ faculty members on all dimensions of AJS is observed to be high (>3.5) except salary, which is shown as medium (2.5–3.49). Regression analysis indicates the factors other than Imam Abdulrahman Bin Faisal University (IAU) administrative policies and interpersonal relationships are significant predictors of overall job satisfaction; and salary is the most significant predictor of overall job satisfaction among health sciences’ faculty members.

Originality/value

This study adds a value to the existing literature by exploring the factors influencing job satisfaction of health sciences’ faculty members working in Saudi Universities. This would aid policy makers to focus on these factors, thereby improve and maintain job satisfaction among healthcare academics.

Details

Journal of Applied Research in Higher Education, vol. 12 no. 2
Type: Research Article
ISSN: 2050-7003

Keywords

Available. Content available
Book part
Publication date: 9 October 2019

Yusuf Sidani

Abstract

Details

A Spring Aborted
Type: Book
ISBN: 978-1-78756-666-8

Access Restricted. View access options
Article
Publication date: 18 February 2025

Divya Divya, Savita Savita and Sandeepa Kaur

This paper aims to provide a conceptual framework containing SERVQUAL original dimensions and add two additional dimensions: patient satisfaction and loyalty in the hospital SQ…

5

Abstract

Purpose

This paper aims to provide a conceptual framework containing SERVQUAL original dimensions and add two additional dimensions: patient satisfaction and loyalty in the hospital SQ model that demonstrates the relationship between hospital service quality, patient satisfaction and loyalty from patients’ perspective.

Design/methodology/approach

This research conducted a thorough literature review using specific keywords and electronic databases, adhering to Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Through analysis, the key dimensions of service quality in Indian hospitals were identified, with the addition of patient satisfaction and loyalty as variables. Of 1,000 initially downloaded papers, 497 were included.

Findings

While many researchers rely on the SERVQUAL model, some introduce new or modified dimensions, often renaming existing ones. This study identifies the RATER factors as the main dimensions patients use to evaluate hospital services. This study finds a positive relationship between service quality, patient satisfaction and loyalty.

Practical implications

An understanding of how health-care service quality dimensions, directly and indirectly, affect patient satisfaction and loyalty is important for hospital marketing managers. This study helps them take action to improve patient satisfaction, which encourages patients to be loyal.

Originality/value

This research provides a comprehensive framework for measuring health-care service quality, combining SERVQUAL dimensions and new variables. This study offers useful insights for academics and health-care professionals, promoting more accurate measurement and enhancement of service quality. The use of PRISMA in this context is also innovative, as it is less common in administrative health-care research.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-6123

Keywords

Access Restricted. View access options
Article
Publication date: 20 November 2024

Muhammad Sohail Nadeem, Rab Nawaz Lodhi and Zobia Malik

This research was initiated by motivation from a real business problem that delves into lean management practices in dairy farm operations. It investigates how lean management…

39

Abstract

Purpose

This research was initiated by motivation from a real business problem that delves into lean management practices in dairy farm operations. It investigates how lean management practices can be applied as an improvement strategy in the dairy business to evaluate its impact on performance, where profitability is a decisive factor.

Design/methodology/approach

Based on the qualitative design, a 5-phase action research methodology was used in this study, where multiple data collection sources were used, including focus group discussions, on-site observation or Gemba walks and process mapping. The impact is evaluated by comparing the key performance measures with the same period before and after research.

Findings

The research revealed that lean management practices can significantly improve dairy business performance. It explained vital aspects of lean management practices and their sequence with examples of first-hand applications. It explained, how lean management practices were applied in dairy farm operations. Furthermore, the research resulted in significant benefits, in terms of quality, cost and profitability.

Practical implications

This research was conducted in a real business setting in the field environment, to improve dairy business performance. It was a distinctive application of lean management practices to solve a national problem. This could be used as a road map to bring continuous improvement at the national level to improve the performance of food value chains.

Originality/value

This research is unique because it addresses the methodological, population and empirical gaps in dairy farm operations. It adds value to the existing knowledge base by sharing best practices, developed and implemented for the first time to the best of our knowledge, like high-level process mapping and performance measures at different levels. Furthermore, the solutions can be simulated in related farm operations to bring breakthrough improvements in dairy business performance.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

Keywords

Access Restricted. View access options
Article
Publication date: 7 June 2024

De-Graft Johnson Dei

Losing indigenous knowledge is to lose the future and impoverish the societies because indigenous knowledge is considered one of the cornerstones and survival of communities…

105

Abstract

Purpose

Losing indigenous knowledge is to lose the future and impoverish the societies because indigenous knowledge is considered one of the cornerstones and survival of communities, societies and economies. This study, thus, aims to explore and assess the contextual enablers of indigenous knowledge and their role in developing and sustaining the Ewe communities in Ghana.

Design/methodology/approach

The qualitative research design, which enabled the researcher to engage the participants in an interview process and observation, was used in this study. It was augmented with a quantitative design using structured questions. Data analysis was guided by the basic principles of grounded theory. The coding system was aided by NVivo to analyze the qualitative data, while the quantitative data was analyzed using the SPSS. Descriptive analysis and graphs were deployed in the presentation of the findings.

Findings

The study discovered that the communities are in possession of several types of indigenous knowledge, ranging from tacit to explicit knowledge, which are embedded in their cultural and traditional systems and unique to every community; the culture of trust among the citizens and motivation to create and share knowledge in communities was high. Same time, family heads, farmer groups, libraries and museums played key roles in the preservation and management of indigenous knowledge in the communities. On the other hand, information officers and institutions like churches and police posts played insignificant roles in the management and preservation of knowledge in the communities just as the absence of a culture of willingness by the community members to create and share knowledge. Additionally, there was an absence of technological infrastructure, platforms, databases and policies to aid the management and preservation of knowledge in the communities. The study concludes that indigenous knowledge plays a vital role in the development and sustainability of communities in Ghana.

Practical implications

Community leaders and political leaders need to invest in systems and structures that will promote the management and preservation of indigenous knowledge for the development of the communities and the state as a whole.

Originality/value

The study demonstrates its originality in terms of scope, setting, population and empirical evidence by focusing on the role of indigenous knowledge in the sustainability and development of Ewe communities in Ghana.

Details

Collection and Curation, vol. 43 no. 4
Type: Research Article
ISSN: 2514-9326

Keywords

Access Restricted. View access options
Article
Publication date: 21 June 2024

José Manuel Montero Guerra and Ignacio Danvila-Del Valle

This article aims to examine whether the organizational changes brought about by digital transformation (DT) -such as a new organizational culture, new leadership and new business…

1373

Abstract

Purpose

This article aims to examine whether the organizational changes brought about by digital transformation (DT) -such as a new organizational culture, new leadership and new business models-influence talent management, with the latter being seen as one of the major challenges facing companies in their process of digital transformation.

Design/methodology/approach

Using a quantitative methodology, a survey was applied to 314 companies in order to analyze the results of their talent management in the DT process. DT is not only digitalization as demonstrated in this study. Talent management is the key piece that can facilitate or block achieving high levels of digital maturity.

Findings

The study finds that the changes brought about by DT impact talent attraction, talent retention, and talent management in general, and also shows that digital transformation does not depend on digitalization, but rather that talent management is the key to either helping or preventing high levels of digital maturity being achieved.

Originality/value

The originality of this work lies in examining the influence of the changes that DT entails in talent management.

Details

Journal of Organizational Change Management, vol. 37 no. 6
Type: Research Article
ISSN: 0953-4814

Keywords

Access Restricted. View access options
Article
Publication date: 15 June 2023

Kartik Balkumar, Vidyadhar V. Gedam, Mudunuri Himateja, S.P. Anbuudayasankar, M.S. Narassima, K. Ganesh, M. Dwarakanath and Subramanian Pazhani

Over the last two decades, green supply chain management (GSCM) has enabled businesses to operate in an environmentally friendly manner. The present review examines 234 research…

555

Abstract

Purpose

Over the last two decades, green supply chain management (GSCM) has enabled businesses to operate in an environmentally friendly manner. The present review examines 234 research articles and proposes a methodical literature review on GSCM, focusing on the aspects of sustainable development.

Design/methodology/approach

The work examines conceptual, analytical, empirical and non-empirical research articles, analyzing at all levels of the organization, such as firm, dyad, supply chain and network. The objective of the review is to provide insights into the state and scope of existing research in the domain of GSCM, to identify the prevalence of GSCM and to consolidate the trend of future research. The literature review follows a systematic methodology for analyzing the literature.

Findings

The findings can support researchers in identifying research areas with significant impact and streamline research on GSCM in the future. Practitioners can utilize this structured classification to strategize their green initiatives in their firms.

Originality/value

The work contributes to providing literature that explores a detailed review in GSCM. The proposed literature review captures critical aspects in the domain of GSCM and offers future research directions.

Details

Benchmarking: An International Journal, vol. 31 no. 6
Type: Research Article
ISSN: 1463-5771

Keywords

1 – 10 of 10
Per page
102050