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The purpose of this paper is to develop and test empirically a new holistic performance measurement model that integrates the best of current performance measurement frameworks and methodologies and builds upon the resource-based view to strategic management.

A survey collected responses from 379 top-, middle- and supervisory-level managers from 3 telecommunications service providers in Egypt. The hypothesized direct relationships were tested through multiple linear regression (using SPSS software), and the mediating effect was tested using the structural equation modeling technique (using AMOS software).

The results reveal that the proposed model is a reliable and valid instrument for measuring and managing holistic organizational performance. The results also reveal that Egyptian telecommunications companies have primarily emphasized the use of structural and relational capital to enhance their service quality (SQ) and performance outcomes (POs). Moreover, SQ was found to significantly and partially mediate the effect of organizational capitals (OCs) on POs.

The proposed model is a novel model that needs further investigation using various research designs and multiple research methods to assure its reliability and validity as a holistic performance measurement system.

The Egyptian telecommunications companies should efficiently manage and leverage all four components of OCs, especially the components of intellectual capital to improve their SQ and consequently enhance their POs.

To the best of the authors’ knowledge, this is the first research to study the relationships among OCs, SQ and POs, merge them in an integrated performance measurement model and test this model empirically in the Egyptian telecommunications setting.

This paper aims to examine why the alliance formed between non-Islamist forces and state actors to oust Mohamed Morsi from power in 2013 broke down quickly.

This paper makes use of original data set derived from three waves of surveys fielded in 2011, 2014 and 2015 that ask questions about public threat perception. Around 10 elite interviews were also conducted to further test the study’s hypothesis.

On the one hand, non-Islamists, civic forces challenged the status and interests of state actors in a way that made state actors view them with heightened distrust. On the other, many civic forces, in face of high threat perception, prioritized law during and order after Morsi’s removal, driven – at least partly – by shifts in public attitudes.

Many views look at transitions in the Arab world from the angle of how Islamists interact with traditional power holders. Such an approach, however, could be reductionist in many ways because it disregards civic forces. This is a point this paper seeks to address.

This study aims to empirically explore telecommunications service quality (SQ) and its impact on the customer loyalty (CL) through a mediating impact of customer satisfaction (CS) during the COVID-19 pandemic crisis.

A survey was conducted involving 384 customers of telecommunications service providers in Egypt. The hypothesized direct relationships were tested through regression analysis, and the mediating effect was tested using structural equation modeling technique.

The results reveal a strong positive relationship of SQ dimensions, CS and CL. Reliability, privacy and security and convenience, respectively, proved to increase CS and CL more than the other SQ dimensions, particularly during COVID-19. Moreover, CS was found to significantly and fully mediate the effect of SQ on CL.

This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.

In strategic planning of telecommunications services and the associated consumer behavior, the results of this study can be helpful for policymakers. In case of similar epidemics and natural calamities, consumers may depict similar behavior as shown during the lockdown and social distancing during COVID-19; hence, this study can help regulatory bodies in preparing their safety roadmap.

This study contributes to the body of knowledge in enhancing the understanding on the impact of telecommunications SQ on CS and loyalty, particularly during the COVID-19 pandemic crisis.

The concept of smart cities, driven by advancements in innovative information and communication technologies (ICTs), has gained significant attention in recent years. Smart cities aim to improve the quality of life for citizens by leveraging ICT to enhance the efficiency and effectiveness of urban services and infrastructure. One critical aspect of smart cities development is advanced innovations in water management, which play a vital role in achieving sustainability, prosperity of community and ensuring the availability of clean water resources. This chapter explores the relationship between advanced water management and smart cities development and highlights the synergies and benefits that arise from their integration. The chapter develops a framework for adopting innovative ICTs that support the gradual transformation toward next generation smart cities in the Gulf Cooperation Council (GCC) region. Such transformation aligns with the United Nations’ sustainable development goals (SDGs) and the maintenance of various social, economic, and environmental developments. The chapter begins by discussing the fundamental principles of smart cities and the role of advanced sensing technologies in enabling efficient and automated processes within urban environments. It then delves into the concept of water-sensitive cities, the importance of urban water mass balance analysis in designing sustainable water management strategies, and the emerging trends in water management. Furthermore, the chapter explores the integration of smart program management and the role of citizen engagement in the design and development of smart cities in the GCC countries and finally challenges and concerns facing these programs.

This paper aims to study the magneto-radiative gas (water vapor) on an unsmooth boundary.

This paper provided a numerical treatment via the implicit Chebyshev pseudo-spectral method to investigate unsteady compressible magneto-radiative gas (water vapor Pr = 1) flow near a heated vertical wavy wall through porous medium in the presence of inclined magnetic field. The impacts of viscous dissipation, temperature-dependent fluid properties, thermal conductivity and viscosity in the presence of nonlinear thermal radiation are studied. The sinusoidal surface is transformed into a flat one using a suitable transformation. The comparison figures of published data with the present outcomes illustrate a good match. The present steady-state outcomes are presented for the temperature, velocity, Nusselt number and the shearing stress through figures for several interested physical parameters, namely, compressibility, magnetic, radiation, viscosity–temperature variation, thermal conductivity–temperature variation, surface sinusoidal waveform and porous parameters.

The present numerical outcomes confirm the importance of applying nonlinear thermal radiation cases in all studies that investigate heat transfer under the influence of thermal radiation.

A mathematical model is established for a wavy boundary, and Chebyshev pseudo-spectral method is adopted for the numerical study.

This study aims to examine the link between boards and audit committees and firm performance in Kuwaiti listed firms in the context of recent and extensive corporate governance regulatory reform.

Panel data regression analysis with fixed effects and clustered standard errors of firm performance for 61–97 listed industrial and services firms in Kuwait over a seven-year period. The dependent variables are the returns on assets and equity, the debt-to-equity ratio and leverage and Tobin’s Q and the independent variables comprise board of directors and audit committee characteristics, including size, the number of meetings and the numbers of independent and outside board and expert committee members. Firm size, subsidiary status and cash flow serve as control variables.

Mixed results with respect to the characteristics of the board of directors. Board size and independent and outsider board members positively relate only to Tobin’s Q and insiders only to debt to equity. For audit committee characteristics, committee size, independence and expertise positively relate to the return on equity and committee size and expertise only to Tobin’s Q. Of the five performance measures considered, board and audit committee characteristics together best determine Tobin’s Q.

Data from a single country limits generalisability and control variables necessarily limited in a developing market context. Need for qualitative insights into corporate governance reform as a complement to conventional quantitative analysis. In combining accounting and market information, Tobin’s Q appears best able to recognise the performance benefits of good corporate governance in terms of internal organisational change.

The recent corporate governance code and guidelines reforms exert a mixed impact on firm performance, with audit committees, not boards, of most influence. But recent reforms implied most change to boards of directors. One suggestion is that non-market reform may have been unneeded given existing market pressure on listed firms and firms anticipating regulatory change.

Kuwait’s corporate governance reforms codified corporate governance practices already in place among many of its firms in pursuit of organisational legitimacy, and while invoking substantial change to audit committees, involved minor change to firm performance, at least in the short term. Some firms may also have delisted in expectation of stronger corporate governance requirements. Regardless, these direct and indirect processes both improved the overall quality of listed firm corporate governance and performance in Kuwait.

Seminal analysis of corporate governance reforms in Kuwait, which have rapidly progressed from no corporate governance code and guidelines to an initially voluntary and then compulsory regime. Only known analysis to incorporate both board of directors and audit committee characteristics. Reveals studies of the corporate governance–firm performance relationship may face difficulty in model specification, and empirical significance, given the complexity of corporate governance codes and guidelines, leads in changing firm behaviour and self-selection of firms into and out of regulated markets.

The analysis of fluid flow and thermal transport performance inside the cavity has found numerous applications in various engineering fields, such as nuclear reactors and solar collectors. Nowadays, researchers are concentrating on improving heat transfer by using ternary nanofluids. With this motivation, the present study analyzes the natural convective flow and heat transfer efficiency of ternary nanofluids in different types of porous square cavities.

The cavity inclination angle is fixed ω = 0 in case (I) and ω=π4 in case (II). The traditional fluid is water, and Fe3O4+MWCNT+Cu/H2O is treated as a working fluid. Ternary nanofluid's thermophysical properties are considered, according to the Tiwari–Das model. The marker-and-cell numerical scheme is adopted to solve the transformed dimensionless mathematical model with associated initial–boundary conditions.

The average heat transfer rate is computed for four combinations of ternary nanofluids: Fe3O4(25%)+MWCNT(25%)+Cu(50%),Fe3O4(50%)+MWCNT(25%)+Cu(25%),Fe3O4(33.3%)+MWCNT(33.3%)+Cu(33.3%) and Fe3O4(25%)+MWCNT(50%)+Cu(25%) under the influence of various physical factors such as volume fraction of nanoparticles, inclined magnetic field, cavity inclination angle, porous medium, internal heat generation/absorption and thermal radiation. The transport phenomena within the square cavity are graphically displayed via streamlines, isotherms, local and average Nusselt number profiles with adequate physical interpretations.

The purpose of this study is to determine whether the ternary nanofluids may be used to achieve the high thermal transmission in nuclear power systems, generators and electronic device applications.

The current analysis is useful to improve the thermal features of nuclear reactors, solar collectors, energy storage and hybrid fuel cells.

To the best of the authors’ knowledge, no research has been carried out related to the magneto-hydrodynamic natural convective Fe3O4+MWCNT+Cu/H2O ternary nanofluid flow and heat transmission filled in porous square cavities with an inclined cavity angle. The computational outcomes revealed that the average heat transfer depends not only on the nanoparticle’s volume concentration but also on the existence of heat source and sink.