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Article
Publication date: 10 August 2015

Gan (Grace) Ye and Sally Bryant

This paper aims to study streamlined request services based on discrete systems’ integration in an academic library. The integration of discrete systems allows patrons to use the…

448

Abstract

Purpose

This paper aims to study streamlined request services based on discrete systems’ integration in an academic library. The integration of discrete systems allows patrons to use the library’s online public access catalog to send requests and have the requests automatically transferred to the local integrated library system (ILS), the consortia borrowing system, and an interlibrary loan system. The integration of discrete systems also allows adding the consortia service without adding any library staff.

Design/methodology/approach

The authors introduce library holdings behind the search interface, the discrete library systems and the authentication system. The paper illustrates how patron requests can be automatically transferred to discrete library systems.

Findings

Resource sharing has become a hot topic in the library world where libraries are facing budget cuts, space limits and employee shortage challenges. Systems’ integration will help libraries to add new services without adding staff.

Practical implications

The consortia borrowing system can be seamlessly integrated into discrete library systems and a campus authentication system. Pepperdine University’s experience can serve as an example for libraries which have a plan to implement consortia borrowing systems or want to streamline their workflows.

Originality/value

This paper takes a fresh look at the traditional request services using cloud-based systems.

Details

OCLC Systems & Services: International digital library perspectives, vol. 31 no. 3
Type: Research Article
ISSN: 1065-075X

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Article
Publication date: 15 February 2013

Mary A. Hollerich

The aim of this paper is to report on conference programs, panel discussions, initiatives, and developments of interest to the resource sharing community.

379

Abstract

Purpose

The aim of this paper is to report on conference programs, panel discussions, initiatives, and developments of interest to the resource sharing community.

Design/methodology/approach

The report summarizes conference events.

Findings

The author reports on relevant sessions held at the specified conference, supplemented by presentations, handouts, meeting minutes, and videos posted online after the conference.

Originality/value

The report summarizes conference events addressing all forms and aspects of resource sharing and related subjects such as copyright, licensing, electronic resources, library consortia, and assessment. Issues covered are of interest to resource sharing managers and front line staff around the globe.

Details

Interlending & Document Supply, vol. 41 no. 1
Type: Research Article
ISSN: 0264-1615

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Book part
Publication date: 15 August 2022

Marla H. Kohlman

The objective of this discussion is to present an intersectional framework to better inform our reading and understanding of contemporary reports of sexual assault and sexual

Abstract

The objective of this discussion is to present an intersectional framework to better inform our reading and understanding of contemporary reports of sexual assault and sexual harassment. I posit that contemporary incidents of sexual violence must be read within the historical framework of slavery, where plantations served as the first site of sexual exploitation that has provided the ideological and practical scaffold for the continued erasure of the abuses of Black women and men in the workplace and under the law. This legacy, nonetheless, has yielded a coded language for according visibility to the “deep story” of rape and race in the United States.

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Gender Visibility and Erasure
Type: Book
ISBN: 978-1-80382-593-9

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Book part
Publication date: 30 October 2004

Melvin L. Smith

This article presents arguments regarding the importance of information sharing to the growth and stability of organizational knowledge. In addition, the article discusses the…

Abstract

This article presents arguments regarding the importance of information sharing to the growth and stability of organizational knowledge. In addition, the article discusses the expected effects of group composition on the nature and degree of information sharing that takes place within groups. While group composition may vary along a number of dimensions, this article focuses primarily on differences in group membership represented by various race and gender combinations. The specific research question explored is, to what extent does group composition affect the likelihood that individually held (unique) information will be shared with group members during group discussion? A conceptual model is presented and its implications for both research and practice are discussed.

Details

Diversity in the Work Force
Type: Book
ISBN: 978-0-76230-788-3

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Book part
Publication date: 9 November 2020

Tremaine R. Young and Crystal R. Chambers

Public education in the United States is White, middle class, and urban/suburban normed. However, in the past decade, national population trends show an increase in minority…

Abstract

Public education in the United States is White, middle class, and urban/suburban normed. However, in the past decade, national population trends show an increase in minority populations, particularly in the southeastern United States. This trend has resulted in a cultural mismatch between teachers who are not trained in strategies that are responsive to the needs of a diverse student population. Novice teachers in a rural school district in eastern North Carolina participated in a study to examine the degree to which they were prepared to successfully interact with their culturally diverse student populations through the lens of culturally relevant classroom management (CRCM), based on their training at either historically White (HWIs) or Black (HBCUs) postsecondary institutions. As part of this larger study, we found that teachers trained at HWIs, although well-intentioned, enter the classroom far less prepared than their HBCU-trained counterparts. However, for both groups of novice teachers, intercultural interactions earlier in their lives seem to have a greater influence than institutional effects on effective, culturally relevant classroom management practices.

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Article
Publication date: 1 May 2002

Gill Kirton and Anne‐marie Greene

This article is concerned with strategies for managing the careers of women who work in paid positions in the union movement. Recently there has been some debate about the…

753

Abstract

This article is concerned with strategies for managing the careers of women who work in paid positions in the union movement. Recently there has been some debate about the positive potential offered by the use of ICTs in a variety of areas of trade union activity. We link this to debates about the role of trade union education in developing women’s careers within trade unions by exploring the experiences of participants on a recent British Trades Union Congress (TUC) online course for women. The study suggests that the potentialities of ICTs in this sphere of trade union activity are mediated by a number of gendered constraints.

Details

Women in Management Review, vol. 17 no. 3/4
Type: Research Article
ISSN: 0964-9425

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Book part
Publication date: 1 January 2008

Lisa Bryant-Kutcher, Denise A. Jones and Sally K. Widener

Economic theory posits that production factors that are both difficult to imitate and capable of creating organizational efficiencies can generate economic rents and sustain…

Abstract

Economic theory posits that production factors that are both difficult to imitate and capable of creating organizational efficiencies can generate economic rents and sustain long-term competitive advantage. Using survey data for 106 firms, we measure four dimensions of strategic human capital and find that the market values strategic human capital that has the capability to create efficiencies in the organization and is also difficult for competitors to imitate. We discuss implications for the reporting of human capital in intellectual capital reports and offer suggestions for future research.

Details

Advances in Management Accounting
Type: Book
ISBN: 978-1-84855-267-8

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Article
Publication date: 29 November 2018

Carol Azab, Terry Clark and Cheryl Burke Jarvis

This paper aims to explore the influence of frontline employees’ (FLEs’) positive psychological capacities (PPCs) (optimism, hope, resilience and self-efficacy) on service…

847

Abstract

Purpose

This paper aims to explore the influence of frontline employees’ (FLEs’) positive psychological capacities (PPCs) (optimism, hope, resilience and self-efficacy) on service recovery.

Design/methodology/approach

A model of FLE PPCs is tested using two studies: a field study (Nretail = 205; Nrestaurant = 160) and between-subject experimental design (Neducation = 206) in three service settings.

Findings

Results show that positive emotions mediate the relationship between PPCs and problem-solving adaptability, and that authenticity of positive emotions moderates the relationship between positive emotions and interactional justice. Surprisingly, problem-solving adaptability positively influences perceptions of distributive justice and interactional justice. A small interaction effect between positive emotions and problem-solving adaptability also was found.

Research limitations/implications

The dependent variable (problem-solving adaptability) was measured using an open-ended question evaluated by objective, independent raters rather than a self-reported structured metric, to minimize social desirability bias.

Practical implications

Given that the customer complaints to the Better Business Bureau in 2016 were close to one million, most of them occurring in the service sector, service firms need continuous research into improving service recovery. This study argues that firms can improve FLEs’ problem-solving adaptability behavior by training existing FLEs to strengthen PPCs, hiring FLEs that have strong PPCs and fostering positive emotions.

Originality/value

This is the first study that examines the effect of PPCs on service recovery outcomes. By incorporating PPCs as antecedents of positive emotions, this paper explains how FLEs can offer a better recovery rather than dictating what they ought to display and say. An explanation of how FLE PPCs influence customer outcomes via the broaden-and-build theory of positive emotions and emotion contagion theory is offered, highlighting a novel path/relationship between FLE positive emotions and problem-solving abilities, and extending emotion contagion to service recovery.

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Book part
Publication date: 16 June 2017

Yochai Eisenberg, Erin D. Bouldin, Nancy Gell and Dori Rosenberg

The size of the population classified as people with disabilities or older adults is increasing globally. The World Health Organization estimates that the average prevalence of…

Abstract

The size of the population classified as people with disabilities or older adults is increasing globally. The World Health Organization estimates that the average prevalence of disability is around 18% among adults age 18 and older. People with disabilities and older adults have lower levels of physical activity and experience significant barriers to walking in local neighbourhoods. A new perspective is needed that views disability in the context of the built environment and across the lifespan. The purpose of this chapter is to examine walking as an activity that is inclusive of any age, ability or assistive device used for mobility. Through a literature review, we illustrate the complex relationship that exists between individuals with disabilities/older adults and the built environment. We describe environmental and social factors, which have been found to be associated with walking among people with disabilities and older adults as well as factors perceived to be barriers to walking. Factors cited in the literature include aspects that fall into the environmental domains of the International Classification of Functioning. We conclude by highlighting key factors needed for planning supportive walking environments for people with disabilities and older adults. Recommendations include the use of walking audits to gain information on detailed aspects of the built environment, developing inclusive walking initiatives, including people with disabilities and older adults in the planning process and planning for maintenance.

Details

Walking
Type: Book
ISBN: 978-1-78714-628-0

Keywords

Available. Content available
Book part
Publication date: 26 October 2018

Jacqueline Stevenson and Sally Baker

Abstract

Details

Refugees in Higher Education
Type: Book
ISBN: 978-1-78743-714-2

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