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The purpose of this paper is to empirically investigate the relationship between intellectual capital (IC) (i.e. human capital, structural capital, relational capital) and service quality (SQ) within the Egyptian mobile telecommunications setting.

A valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory level managers from three Egyptian mobile telecommunications companies.

Hypotheses related to the relationship of human, structural and relational capital and their influence on SQ were tested. Results show that Egyptian mobile telecommunications companies have mostly emphasized the use of structural capital to boost their SQ.

This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, the traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.

The optimal procedure for the Egyptian mobile telecommunications companies is to focus their efforts on managing all three components of IC in order to improve their SQ and performance.

This is one of the very few researches to study the relationship between intellectual capital and service quality and the first to investigate these relationships in the Arab Region within the mobile telecommunications setting.

The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to telecommunications services.

This paper examines different SQ models reported in the literature applicable to the telecommunications sector. The selected 29 studies were limited to empirical English studies based on survey data and statistical methods of analysis and having the SQ construct defined from the customers’ perspective.

The review of various SQ models in telecommunications revealed that the meaning of SQ may have some universal aspects, as demonstrated by the similarities in the underlying dimensions as proposed in different studies. This paper lends support to the contention that the dimensions of the telecommunications SQ construct and their importance vary with the cultural and country context. A proposed model for measuring telecommunications SQ was presented as a trial to extract the best of previous models.

This paper reviews only empirical studies based on survey data and statistical methods of analysis from 2001 to 2019.

The paper indicates that a generic instrument for measurement of SQ or even one specifically developed for telecommunications may not be applicable in its original form for all cultural contexts. The development of a customized scale, such as a modified SERVQUAL for measuring the SQ for a particular cultural or country context at that particular time, is warranted.

The reported study describes and contrasts a large number of SQ measurement constructs and highlights the usage of dimensions.

The promotion of sustainable design is demanded globally. The life cycle assessment (LCA) proved its reliability in this mission, but the difficulty and time required to apply it discouraged designers. This research aims to integrate LCA into the building design process through a software tool, taking advantage of generative design features. This will facilitate decision-making by architects and construction professionals.

The study develops the EGY-LCA (http://egy-lca.com/). This prototype tool suggests exterior wall design alternatives for residential buildings in Egypt, using the environmental impact indicators of LCA data and other criteria related to national codes, materials, construction methods and required thermal resistance. Within a generative design process, the algorithm tests every possible wall method with materials and thickness combinations for each layer in compliance with inputs. The paper begins by explaining the tool’s working method. Afterward, different sets of inputs are examined and the values of the resultant environmental impacts of several suggested wall solutions are statistically analyzed. The application demonstrates the importance of the generative design tool. Proposing several solutions based on a set of inputs facilitates the selection of sustainable choices and allows comparisons between alternatives.

The prototype experiment confirms the research hypothesis. Unlike the available LCA tools, architects can make decisions with limited LCA experience if the data and equations are integrated into a generative design tool. The prototype proves its applicability for exterior wall alternatives.

The prototype is the initial step toward a whole-building LCA tool. It includes limited LCA stages and materials for the external wall. Future research is required to expand this parametric tool concept to include all the building components. The framework in Section 5 proposes a visualization.

The prototype tool: EGY-LCA (http://egy-lca.com/). The value added to the design and construction sectors through the uncomplicated LCA application is fostering sustainable design, generative design tools can achieve this.

The novelty of this work is that it is the first initiative offering a parametric LCA tool. It promotes the application of LCA at the design stage using generative design, which contributes to sustainable development.

The ideology of “Local Architecture” was about the religious experience, social and cultural interpretations non-awareness, and solutions for environmental and social problems. This case aims at producing a compatible architecture for this society. The problem of the paper deals with the absence of the local heritage in contemporary architecture. Most of our buildings reflect western ideologies, and use the local vocabulary, as has happened in most of the Arab architecture, that deals directly with a language of shapes to create compatibility with the public. Hence, the aim of the paper is to link the variables that the contemporary architecture formulated with concepts of local architecture. To meet such aims, the research is pivot around two themes: Firstly, tackling how to extract the forces that lead to the contemporariness of local heritage and formalize the DNA of any local community (Culture, Community Aspiration, Climate, and Technology), as well as discussing some experience that dealt with local architecture. Secondly, discussing some recent trials that learned from the previous attempts through history. The attempts strongly re-activate the local architecture in the contemporary challenges, namely, the use of heritage forms as is to conform to environmental determinants, development of these forms using contemporary materials through the visions of local architecture, and employing high-tech solutions to achieve contemporary appropriateness within traditional ideologies. In the end, the paper presents new ideas of the local architecture that learned from the previous experiences in our Arab societies to meet the needs of today's Arab societies.

This study aims to empirically explore telecommunications service quality (SQ) and its impact on the customer loyalty (CL) through a mediating impact of customer satisfaction (CS) during the COVID-19 pandemic crisis.

A survey was conducted involving 384 customers of telecommunications service providers in Egypt. The hypothesized direct relationships were tested through regression analysis, and the mediating effect was tested using structural equation modeling technique.

The results reveal a strong positive relationship of SQ dimensions, CS and CL. Reliability, privacy and security and convenience, respectively, proved to increase CS and CL more than the other SQ dimensions, particularly during COVID-19. Moreover, CS was found to significantly and fully mediate the effect of SQ on CL.

This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.

In strategic planning of telecommunications services and the associated consumer behavior, the results of this study can be helpful for policymakers. In case of similar epidemics and natural calamities, consumers may depict similar behavior as shown during the lockdown and social distancing during COVID-19; hence, this study can help regulatory bodies in preparing their safety roadmap.

This study contributes to the body of knowledge in enhancing the understanding on the impact of telecommunications SQ on CS and loyalty, particularly during the COVID-19 pandemic crisis.

In 1966, Palestinian writer Ghassan Kanafani coined the term “literature of resistance” through his seminal work “Resistance Literature in Occupied Palestine 1948–1966” (Harlow, 1987). This genre focuses on depicting experiences of resistance and resilience amidst colonization, often investigating the personal struggles of writers within contexts of injustice and oppression. When created for children and youth, the literature of resistance diverges from that intended for adults due to many reasons. Eventually, this genre aims to engage children with significant societal issues such as patriotism, liberty, disdain for injustice, and the fundamental importance of justice. This chapter explores examples within the realm of children’s literature of resistance, encompassing both stories and novels tailored for young and teenage audiences. The chapter comprises four main sections. Firstly, a comprehensive introduction will elucidate the concept of resistance literature and underscore its scholarly significance. The second part will examine existing literature, highlighting thematic foundations and prevalent discourse within this genre. Subsequently, the third part will outline criteria used to ensure chosen narratives align with the overarching theme of resistance, followed by an examination of selected stories in terms of their literary and narrative aspects. Lastly, the fifth part will detail the dual analytical approach employed to offer a comprehensive understanding of how resistance is conveyed in the chosen narratives and the extent to which these stories fulfill their intended objectives.

This study aims to investigate the claim that there is no coherent and homogeneous body of concepts and practices that can be classified as “Islamic accounting”.

The study focuses specifically on Islamic accounting and uses a qualitative historical documentary analysis methodology to study an original manuscript from the 14th century.

The analysis of the manuscript argues that religious accounting can be seen as a value-based system for achieving social good and that in the context of Islamic accounting, it can be conceptualised as a coherent body of ideas and practices.

Firstly, the study conceptualises Islamic accounting as a homogeneous discipline with its own knowledge, concepts and practices. Secondly, it contributes to current accounting literature by examining an ancient manuscript from the 14th century, which serves as a foundation for understanding the Islamic accounting system within the context of accounting, religion and spirituality. The paper further contributes by arguing that this conceptualisation of religious accounting as a value-based approach enables its practitioners to evaluate their own accountabilities in delivering on socioeconomic objectives related to inter-human/environmental, social and financial transactions within the context of religious accounting practices.

The study reported in this article investigates whether or not consumers from Turkey and New Zealand attach similar levels of importance to various information sources in their purchase decisions and whether they are similar (dissimilar) in their opinions on advertisement in various media. Customers surveyed in Istanbul and Wellington serve as the database. Study results and their implications are discussed.

Singapore has had a dramatic spike in coronavirus infections in early 2020, with thousands of new cases linked to clusters in migrant workers (MWs) dormitories. To control the spread, the Government attempted to isolate the dormitories, test workers and move symptomatic patients into quarantine facilities. But those measures have left thousands of them trapped in their dormitories, living in cramped conditions that make social distancing near impossible. This paper investigates how COVID-19 has impacted the lives of these workers in varied ways and highlights the migrant workers' belief if Singapore’s effort has been enough for them during the COVID-19 pandemic? The focus is mainly on the low-skilled workers from India and Bangladesh, who are prone to be affected in various ways by COVID-19. My collected data show that migrant workers are grateful to the Singapore state for the support extended during COVID-19. I used the concept of subcultures to explain the condition of the workers in the state of Singapore. Because they expect so little social protection from the state, they are genuinely grateful for its support during the pandemic.

The “United Nations' Sustainable Development Goal” 9 seeks to “… foster innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect effect of innovative behaviour (INB) between total quality management (TQM) and innovation performance (INP). It further explores the context-contingent effect of four external factors [government regulation (GOV), market dynamism (MKD), competitive intensity (CMP) and technological turbulence (TUR)] on the TQM–INB linkage.

By incorporating both theoretical and empirical works in the fields of strategic management, innovation and business performance, this conceptual piece constructs a conceptual model, using a systematic literature review, alongside suppositions that can be tested in further studies.

This conceptual piece puts forward that TQM will be favourably connected to INP, and this favourable association will be mediated by INB. Moreover, GOV, MKD, CMP and TUR will have a favourable context-contingent effect on the favourable direct connection between TQM and INB.

This conceptual piece affords suggestions for both practitioners and researchers alike in the areas of innovative and strategic decision-making in banking establishments for reinforcing INP by introducing TQM, INB, GOV, MKD, CMP and TUR as innovative-strategic tools. It also delivers suggestions for forthcoming academics to examine this conceptual piece, empirically, in diverse banking sites worldwide.

Practical lessons for managers, employees, customers and consultants within the banking sector for the superior advantage of all key stakeholders are deliberated.

This study provides a new model to demonstrate how TQM leads to INP by passing through INB of employees, and how TQM fosters INB under diverse degrees of GOV, MKD, CMP and TUR. It shows how internal factors (7 TQM dimensions) and external factors (GOV, MKD, CMP and TUR) interact to foster employee INB. It also underscores the theoretical authority of three theories utilised, both individually and in combination, by using them to explain new relationships.