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This study aims to explore the barriers and motivations to integrating environmental performance into balanced scorecards (BSCs).

This research adopted a qualitative case study approach with semi-structured interviews within an Australian public health service organisation. Secondary document analysis was performed using annual reports, strategic plans and website data.

The internal barriers creating resistance to incorporating environmental performance dimensions into the BSC include the existing role of environmental disclosure, insufficient sustainability BSC knowledge, lack of BSC champion support, organisational culture and limited environmental commitment practices. Solutions revealed to support decisions to integrate environmental performance in the BSC include recruiting sustainability expertise, articulating financial motivations and recognising external pressures.

The findings provide suggested actions for other organisations facing similar challenges regarding integrating environmental performance into a BSC.

In the current business environment, organisations face growing pressure to consider environmental performance in their BSCs. This study provides insights into the potential problems that prevent or delay the integration of environmental issues into BSCs.

This study provides evidence on how institutional and external factors influence barriers and motivations to embed environmental performance measures into a BSC. This study demonstrates how health-care organisations can effectively overcome barriers by modifying specific institutional artefacts. This is an important contribution to the body of knowledge because there is limited empirical research regarding integrating environmental issues into a public sector BSC that projects key organisational commitment indicators.

This study aims to examine the behavioral intention and the usage of Computer-Assisted Audit Techniques (CAATs) in external auditing by extending the original Unified Theory of the Acceptance and Use of Technology (UTAUT) Model.

A quantitative research approach is used in this study and 474 responses were secured from external auditors through a self-administered questionnaire, which was analyzed using structural equation modeling.

Findings reveal that lower Perceived Risk (PR) and Anxiety (AN) of external auditors, which were two constructs that we additionally introduced, contributed as the highest impact factors to the increased intention to use CAATs in external audits. In addition, all other determinants that were introduced [i.e. Self-efficacy (SE), Attitude toward Technology (AT), Perceived Credibility (PC) and Trust (TR)] had a positive impact on the intentions to use CAATs. However, social influence surprisingly negatively influenced the intentions to use CAATs and was positively moderated by Voluntariness (VO). Furthermore, Performance Expectancy (PE) and Effort Expectancy (EE) were also observed to have a positive impact on intentions to use CAATs in external auditing. Moreover, Facilitating Conditions (FC) and Intentions to Use (IU) CAATs were noted to have positive influences on the Actual Use (AU) of CAATs.

The present study extended the UTAUT model by introducing relevant additional constructs: SE, PR, AT, AN, PC and TR, and examined the impact of these on the intention to use CAATs, and subsequently such intentions on the actual use of CAATs in external auditing, with several implications.