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Article
Publication date: 7 June 2022

Surjit Paul and Saini Das

This study explores how effectively the Indian government utilized social media to communicate emergency information and promote citizen engagement and awareness during the first…

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Abstract

Purpose

This study explores how effectively the Indian government utilized social media to communicate emergency information and promote citizen engagement and awareness during the first wave of COVID-19 crisis.

Design/methodology/approach

This research investigates the tweets scraped from the official Twitter handle “CovidnewsbyMIB” of the Ministry of Information and Broadcasting Government of India; the authors unearthed patterns in the communications between the government and its citizens by adopting various social media analysis techniques. Further, the authors also tried to examine the influence of media richness and dialogic loop on citizen engagement through government social media (CEGSM) using multivariate analysis method.

Findings

The results highlighted clusters of words/terms present in the tweets related to COVID-19 combating strategies, guidelines, and updates. The authors also found that media richness has a significant positive relationship with CEGSM, but dialogic loop has an insignificant relationship with CEGSM.

Originality/value

This study provides suggestions to government agencies about ways to improve CEGSM by enhancing media richness and dialogic loop elements such as surveys, polls, and responses in the crisis communication.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-06-2021-0307.

Details

Online Information Review, vol. 47 no. 2
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 6 February 2023

Arun Joshi, Srinivasan Sekar and Saini Das

The purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The…

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Abstract

Purpose

The purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The authors identify employee-discussed EX-factors and quantify the associated sentiments and importance.

Design/methodology/approach

This paper employs Latent Dirichlet Allocation on the online employee reviews to identify the key EX-factors. The authors probe sentiments and importance associated with key EX-factors using sentiment analysis, importance analysis, regression analysis and dominance analysis.

Findings

The result of topic modeling identifies 20 EX-factors that shape overall EX. While skill development plays a major role in shaping overall EX, employees perceived Salary and Growth as the most important EX-factor and expressed negative sentiments during the pandemic. Employee sentiments significantly influence overall EX.

Practical implications

When employees have extensive change experience, managers should consider various facets of EX to manage the smooth change and deliver a better EX. This research offers key EX-factors to be considered by managers while dealing with employees. Online employee reviews websites are recommended to include the identified key EX-factors to comprehend the holistic EX.

Originality/value

This study contributes to the growing literature on the employee experience as a concept by identifying various EX-factors. The authors expand the extant EX scales by identifying an inclusive and updated set of EX-factors.

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Article
Publication date: 22 January 2025

Aishwarya Jaiswal, Sunil Kumar and Higinio Ramos

This paper aims to study boundary and interior layer phenomena in coupled multiscale parabolic convection–diffusion interface problems and to present their efficient numerical…

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Abstract

Purpose

This paper aims to study boundary and interior layer phenomena in coupled multiscale parabolic convection–diffusion interface problems and to present their efficient numerical resolution and analysis.

Design/methodology/approach

This study includes cases in which the diffusion parameters are small, distinct and can differ in order of magnitude. The source term is considered to be discontinuous. The asymptotic behavior of the solution is examined. The layer structure is analyzed, leading to the development of a variant of layer-resolving Shishkin mesh. For efficient numerical resolution, two methods are developed by combining additive schemes on a uniform mesh to discretize in time and an upwind difference scheme away from the line of discontinuity and a specific upwind difference scheme along the line of discontinuity, defined on a variant of layer resolving Shishkin mesh, to discretize in space. The analysis of the numerical resolution is discussed using the barrier function approach. Numerical simulations provide a verification of the theory and efficiency of the approach.

Findings

The discontinuity in the source term, along with the inclusion of small and distinct diffusion parameters, results in multiple overlapping and interacting boundary and interior layers. The work demonstrates that the present approach is robust in resolving boundary and interior layers. From a computational cost perspective, the numerical resolution presented in the paper is more efficient than conventional approaches.

Originality/value

Efficient numerical resolution and analysis of boundary and interior layer phenomena in coupled multiscale parabolic convection–diffusion interface problems are provided. The discretization of the coupled system in the approach incorporates a distinctive feature, wherein the components of the approximate solution are decoupled at each time level, resulting in tridiagonal linear systems to be solved, in contrast to large banded linear systems with conventional approaches.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0961-5539

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Case study
Publication date: 12 May 2022

Viral Nagori and Crystal Magotra

The SAVE framework introduced by Richard Ettenson, Eduardo Conrado and Jonathan Knowles can be used to address the problem of content saturation and to plan content strategies for…

Abstract

Theoretical basis

The SAVE framework introduced by Richard Ettenson, Eduardo Conrado and Jonathan Knowles can be used to address the problem of content saturation and to plan content strategies for the brand Nabhi Sutra. The framework focuses on the solution, access, value and education instead of the traditional four Ps of marketing.

Research methodology

The research methodology involved conducting structured interviews with the protagonist. The responses were recorded and analysed for the case development. The supplementary information was taken from the brand’s website “nabhisutra.com” and its Facebook and Instagram pages.

Case overview/synopsis

The case is classified in the category of a short case addressing the identification of the problem of content saturation and guidelines to avoid it. The case narrates the story of Nabhi Sutra, a health-care start-up that offers “Ayurveda” remedies in the form of oil to be applied to the navel to cure health issues. Ms Vakharia, the owner of Nabhi Sutra, mentioned that her social media posts and campaigns are not reaching the desired target audience.

Complexity academic level

The case can be used for teaching undergraduate, postgraduate as well as certificate and executive development programs to teach courses on digital marketing, content marketing and social media marketing to cover the concept of content saturation. The case can be of value addition to the entrepreneurship and digital marketing practitioners.

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Book part
Publication date: 24 August 2021

Thanos Kriemadis, Ioanna Thomopoulou and George Sainis

The entrepreneurial vision, strategic goals, organizational capabilities and processes, alone, will not be adequate to attain business success, unless there is a quality…

Abstract

The entrepreneurial vision, strategic goals, organizational capabilities and processes, alone, will not be adequate to attain business success, unless there is a quality management philosophy in the company (Al-Dhaafri, Al-Swidi, & Yusoff, 2016). Successful entrepreneurial endeavours essentially rest on action, assertiveness, persistence and know-how of leadership (Azyan, Pulakanam, & Pons, 2017) who comprehend the application of quality management methods as a long-term ‘quality journey’. The appropriate implementation of a quality management system (QMS) or total quality management (TQM) system results in enhanced organizational performance (Sahoo & Yadav, 2017).

A wide range of small and medium-sized enterprises (SMEs) have nowadays been aware of the indisputable importance of quality and have reaped the benefits of TQM, having in mind that TQM is not just a method or a tool but a whole business philosophy. TQM is a systematic approach that focuses on continuous improvement of the organizational processes with the participation and contribution of all the stakeholders, so as to manage and enhance quality, productivity and customer satisfaction. It is the best way for the enterprise's growth and domination in the contemporary national and international competitive marketplace (Kriemadis, Thomopoulou, & Sioutou, 2017). According to several studies, by embracing the TQM philosophy, SMEs can compete in the global competitive environment (Womack & Roos, 1990; as cited in Karani & Bichanga, 2012; Sainis & Kriemadis, 2019; Pashiardis & Kriemadis, 1999).

The present study aims to develop a generic TQM model for SMEs in order to improve their competitiveness, productivity and quality as well as to enhance their entrepreneurial orientation.

Details

Entrepreneurship, Institutional Framework and Support Mechanisms in the EU
Type: Book
ISBN: 978-1-83909-982-3

Keywords

Available. Open Access. Open Access
Article
Publication date: 9 August 2024

Vandana Arya, Ravinder Verma and Vijender Pal Saini

The study examines the association between trade (exports and imports), foreign direct investment (FDI) and economic growth in the Bay of Bengal Initiative for Multi-Sectoral…

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Abstract

Purpose

The study examines the association between trade (exports and imports), foreign direct investment (FDI) and economic growth in the Bay of Bengal Initiative for Multi-Sectoral Technical and Economic Cooperation (BIMSTEC) countries using data from 1991 to 2019.

Design/methodology/approach

Augmented Dickey–Fuller (ADF) and Phillips–Perron (PP) unit root tests were applied to check the stationary of the data while the Johansen cointegration test and Vector Error Correction Model (VECM) was used to analyze long-run and short-run relationships.

Findings

The results indicate a long-run relationship between trade, FDI and economic growth in all selected countries except Bhutan. Additionally, a bidirectional causality exists between gross domestic product (GDP) and FDI in India, Bangladesh, Myanmar, Nepal, Bhutan and Sri Lanka, while unidirectional causality from GDP to FDI is observed in Thailand. Moreover, a one-way causality from exports to GDP exists in Bangladesh, Nepal, Bhutan, Sri Lanka and Myanmar, whereas a bidirectional relationship exists in India and Thailand.

Practical implications

This paper will be highly beneficial for regulators and policymakers in the designated economies, aiding in the formulation of FDI and trade policies that promote economic progress and development.

Originality/value

Most previous studies examining the relationship between macroeconomic variables have focused on developed nations. This study is the first to explore the relationship between trade (exports and imports), FDI and economic growth in the BIMSTEC countries.

Details

Journal of Business and Socio-economic Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2635-1374

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Book part
Publication date: 17 February 2023

Suneel Kumar, Aarti Saini, Varinder Kumar and Sanjeev Kumar

Technology has penetrated in every aspect of society, and information and communication technologies (ICTs) have become a part of every aspect of life. Over 20 years of ICT use…

Abstract

Technology has penetrated in every aspect of society, and information and communication technologies (ICTs) have become a part of every aspect of life. Over 20 years of ICT use, nearly every government and the big business area has been radically transformed. Education is a profoundly social profession, and historically, effective education has been associated with good instructors who have a high level of personal connection with students. The use of ICT in higher education allows for more student-cantered learning settings. Nevertheless, as digital media and information continue to take over our lives, the importance of ICT inside higher education continues to rise. The higher education system plays a crucial part in every country’s growth in improving human resources (HR); higher education should create an educated population that will bring peace and socioeconomic and societal growth. Education reform agendas benefit from the use of ICT in most developing nations. ICT in education is one of the most practical approaches to improve India’s higher education system. The purpose of this review chapter was to examine the role of ICT in higher education. This chapter addressed how ICT may promote and revolutionize higher education in India through new government initiatives. Furthermore, the chapter addressed the issues and challenges associated with the use of ICT for educational purposes.

Details

Transformation for Sustainable Business and Management Practices: Exploring the Spectrum of Industry 5.0
Type: Book
ISBN: 978-1-80262-278-2

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Book part
Publication date: 10 April 2019

Richa Saxena and Vibhav Singh

The purpose of the chapter is to integrate the understanding of diversity from different perspectives in Indian context and see how the holistic view emerges.

Abstract

Purpose

The purpose of the chapter is to integrate the understanding of diversity from different perspectives in Indian context and see how the holistic view emerges.

Methodology

The methodology used is primarily the literature review of the concepts and their evolution in Indian context and the use of secondary sources to extract praxis information.

Findings

It emerged from the exploration on diversity practices at the societal as well as organizational level in India that the country demonstrates intent to mainstream the people from different wakes, but with the changing context the format of the practices has changed.

Research Limitations

The basic premise of the chapter needs to be explored further through primary data from practice.

Originality

This chapter is novel in a way that it integrates the diversity scholarship of four different streams viz. caste, gender, disability, and generation. Most of the existing research focuses only on a thin slice/one key dimension of diversity.

Details

Diversity within Diversity Management
Type: Book
ISBN: 978-1-78754-821-3

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Article
Publication date: 6 February 2025

Preety Saini and Debapratim Pandit

This study aims to comprehensively explore households’ residential search process by examining various decision dimensions – search tenure, housing typology, search criteria…

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Abstract

Purpose

This study aims to comprehensively explore households’ residential search process by examining various decision dimensions – search tenure, housing typology, search criteria, information sources, search extent and search duration – and identifying factors influencing each.

Design/methodology/approach

The study area includes Bidhannagar Municipal Corporation and Rajarhat Newtown. A retrospective survey was conducted with recently relocated households to investigate their search process. Based on a search process framework from literature, separate logit models were developed to analyse decision dimensions.

Findings

The study identifies the influence of household typology, size, income, car ownership, origin and education, including travel attitudes, relocation reasons and urgency on decision dimensions. Key findings indicate that households use five dominant search criteria to orient themselves spatially, also affecting the search extent. Moreover, some households enter the housing market without housing typology preferences, exploring all options.

Practical implications

Choice set development – a critical stage in residential location choice modelling – represents the outcome of household’s search process: the collection of potential locations considered before making a final selection. Traditionally, entire urban area is considered as choice set, but the study’s findings can inform screening rules to tailor choice set to household preferences.

Originality/value

To the best of the authors’ knowledge, this is the first study to comprehensively explore the housing search process in India, introducing novel factors like travel attitudes, relocation motivations and urgency. Instead of focusing on specific housing typologies, the authors investigate whether households enter the market with established preferences or not. The authors also examined search criteria households consider to define search space and its impact on search extent.

Details

International Journal of Housing Markets and Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1753-8270

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Article
Publication date: 8 January 2020

Silvia Masiero and Amit Prakash

While the potential of information and communication technology (ICT) for poverty reduction is widely recognised, limited knowledge exists on its use in the social protection…

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Abstract

Purpose

While the potential of information and communication technology (ICT) for poverty reduction is widely recognised, limited knowledge exists on its use in the social protection schemes devised for the world’s poor. Drawing on the institutionalist vision of IS development and organisational change put forward by Avgerou (2000), the authors propose that computerisation of these schemes entails two processes, namely, the progressive affirmation of ICT innovation and a shift in the programmes' organisational structure, which moves from a subsidy-based model to one grounded on direct cash transfers. The purpose of this paper is to illustrate how the role of ICT in anti-poverty schemes results from concomitance of such processes.

Design/methodology/approach

The paper draws on a study of the public distribution system (PDS), the main food security scheme in India, as it is being computerised in the state of Karnataka. Following an interpretive case study methodology, it investigates the ongoing computerisation of the Karnataka PDS through a combination of back-end and front-end technologies, based on biometric recognition of the programme’s users.

Findings

The data reveal that transformation of the PDS results from the simultaneous processes of institutionalisation of ICT innovation and deinstitutionalisation of the extant state-led subsidy scheme, in favour of a leaner social protection system centred on cash transfers to beneficiaries. This illustrates the point that ICT innovation is intertwined with the decline of an extant social welfare structure and the rise of a new one, based on the direct transfer of benefits.

Originality/value

The paper offers a new theoretical perspective to illuminate the computerisation of anti-poverty programmes, a phenomenon that affects the entitlements of millions of poor people on a global scale. In parallel, it draws practical implications for countries embarking on the digitalisation of their social protection schemes.

Details

Information Technology & People, vol. 33 no. 4
Type: Research Article
ISSN: 0959-3845

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