Sophia Su and Kevin Baird
This study aims to examine the mediating role of organisational fairness on the association between the emphasis on budgets and budget difficulty with budget value and job stress…
Abstract
This study aims to examine the mediating role of organisational fairness on the association between the emphasis on budgets and budget difficulty with budget value and job stress. Data were collected using an online survey questionnaire with 515 responses from middle and lower-level managers in Australian business organisations. The results indicate that organisational fairness fully mediates the association between budget difficulty with both budget value and job stress. Organisational fairness was not found to mediate the association between the emphasis on budgets with budget value and job stress. Rather, the emphasis on budgets was significantly negatively associated with job stress, implying that a greater emphasis on budgets is desirable in alleviating job stress. The findings have important implications for practice.
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Three types of industrial buyer-seller relational process models are available: joining theory, stage theory, and state theory. However, historically, these models have developed…
Abstract
Three types of industrial buyer-seller relational process models are available: joining theory, stage theory, and state theory. However, historically, these models have developed based on the knowledge and cultural context of the Western world. Several researchers note that national culture may have an impact on international industrial buyer-seller relationships. Including culture in the models is highly important, especially as the business environment is increasingly more global and different countries have different business cultures. The goal of this paper is to define the most suitable industrial buyer-seller relational process models for describing relationships in various contexts. The paper includes a through literature review and a single case study in order to reach this objective. A new state theory model evolved during the research. It consists of two beginning states: searching and starting; four purely middles states: constant/static, decline, growth, and troubled; and a purely end state: termination. The state of dormant/inert is both a middle state and an end state, that is, when the relational actors are not in contact does not mean that the relationship has ended, but instead, for example, new legislation may have been implemented, which requires the actors to evaluate their relationship and its future. A relationship goes through the two beginning states in the order mentioned above, but after that, any state may occur.
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Tiffany Cheng Han Leung, Jieqi Guan and Yui-Yip Lau
This study aims to examine management attitude and awareness towards green logistics, explores the external conditions that drive and restrict its positive behaviour, investigates…
Abstract
Purpose
This study aims to examine management attitude and awareness towards green logistics, explores the external conditions that drive and restrict its positive behaviour, investigates the level of its adoption amongst logistics service providers (LSPs) and determines the major barriers affecting its application in the industry.
Design/methodology/approach
This research investigates the key decision-making process on green logistics attitude and behaviour through in-depth interviews and thematic analysis.
Findings
This study explores both institutional and individual-level attitudes/awareness. Then, the driving and restraining forces and the challenges that influence the industry’s adoption of green initiatives are determined. Finally, this study constructs a framework following a behavioural driving route with interactions among green “attitude”, sustainable “subjective norms”, “behavioural control” and “external context” factors.
Practical implications
Findings can enlighten the practitioners who are struggling to adopt the green or low-carbon practice and provide valuable insights and constructive advice to LSPs and their stakeholders.
Social implications
Findings can draw the government and policy-makers’ attention to provide necessary financial or non-financial support for the practitioners to improve their green operations.
Originality/value
To the best of the authors’ knowledge, this study is one of the first attempts to adopt the hybrid theoretical lens on the green behaviour of the logistics industry. New insights are added to existing environmental management literature with a wider understanding and deeper investigation of the decision-making on green logistics in the industry. The theoretical framework in this study can offer future applications to a relevant large-scale study.
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Alireza Nankali, Maria Palazzo, Mohammad Jalali, Pantea Foroudi, Nader Seyyed Amiri and Gholam Heydar Salami
This chapter aims to identify integrated marketing communication (IMC) in the context of business to business to consumer (B2B2C) and empirically test a number of hypotheses…
Abstract
This chapter aims to identify integrated marketing communication (IMC) in the context of business to business to consumer (B2B2C) and empirically test a number of hypotheses related to the selected constructs. A model of the IMC was tested in a survey conducted among stakeholders in the selected field. Professionals responsible for communication and branding activities need to evaluate the relative contributions of the IMC in the B2B2C perspective.
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N. Suma Reddy, Varun Nayyar and Pooja Khanna
This research paper investigates the efficacy of artificial intelligence (AI)-powered Chatbot's in enhancing user engagement and satisfaction within various contexts. As…
Abstract
This research paper investigates the efficacy of artificial intelligence (AI)-powered Chatbot's in enhancing user engagement and satisfaction within various contexts. As organizations increasingly deploy Chatbot's to interact with users, understanding their impact on user experience becomes imperative. The study employs Smart partial least squares (PLS) as a robust analytical tool to assess the multifaceted dimensions of AI-powered Chatbot interactions. The research focuses on user engagement, examining the Chatbot's ability to captivate users and sustain their interest throughout interactions. Additionally, user satisfaction is explored to gauge the overall effectiveness of the Chatbot in meeting user expectations. The proposed model integrates key variables, including the Chatbot's responsiveness, conversational abilities, and problem-solving capabilities, to comprehensively evaluate its impact. The methodology involves collecting data from diverse user groups to ensure a representative sample. Smart PLS, a powerful structural equation modeling technique, is employed to analyze the relationships between the identified variables. The findings are expected to contribute valuable insights into the factors influencing user engagement and satisfaction in the context of AI-powered Chatbots. The implications of this research extend beyond theoretical understanding, offering practical recommendations for organizations seeking to optimize their Chatbot implementations. By leveraging Smart PLS, this study aims to provide a nuanced understanding of the intricate dynamics involved in AI-powered Chatbot interactions, ultimately guiding the development and deployment of more effective and user-centric conversational agents.
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With the development of social economy, the urbanization of the world has presented a new development trend. The green, ecological, and economic city has gradually attracted…
Abstract
With the development of social economy, the urbanization of the world has presented a new development trend. The green, ecological, and economic city has gradually attracted people's attention. How to plan new cities and towns to coordinate economic development with nature has been the focus of domestic and foreign scholars. Based on this premise, this article elaborates the domestic and foreign research status of ecological city and puts forward a new type of green ecological civilization from the perspective of evolution of civilization. From the perspective of green ecological economy, the evolution of China's urban planning is studied in terms of the urban and rural areas, nature, pollution, industry, culture, and other aspects. To accumulate experience, green ecological planning in New York is also analyzed at multiple levels, such as urban expansion, energy, and urban water use. According to the development of our country in the past 30 years, the development strategy of urbanization suitable to China's national conditions is introduced on the basis of ecological economy. From the perspective of green ecological planning and economy, practice has proved that new urban planning is able to promote the establishment of a resource-saving society, to enhance the coordinated development of the population, resources, environment, and economy, and to comprehensively improve people's quality of life.
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S.S.Y. Lau, Fuk Ming Li, D.K.C. Leung, Grace W.K. Tang, Baharuddin, A.L. Ye, K.W. Chau and S.K. Wong
The purpose of this paper is to discuss the significance and relevance of social and habitual behaviours of home occupants to the building design process. It argues that…
Abstract
Purpose
The purpose of this paper is to discuss the significance and relevance of social and habitual behaviours of home occupants to the building design process. It argues that introducing quantitative measures such as daylight level alone may not result in a “healthy and functional” kitchen without appreciating or factoring‐in the impacts of the social roles and user expectations of kitchens in high‐rise and compact urban situations.
Design/methodology/approach
The study investigated three common types of apartment buildings in Hong Kong. Case studies suggested that it is crucial to include in a design process proper considerations of human behaviours by way of preferred approaches and modes of living, space usage, and weightings of end‐user responses that would influence architectural design in a direct and crucial way.
Findings
The study noted that daylight quality of a kitchen is perceived by most families to be not as important as building control officials and designers thought it would. Instead, it is found that social and cultural factors are more important parameters for users. The study observed that designers rely on physical and quantitative approaches such as daylight factor, window size and window‐to‐room area ratio to qualify a design solution and ignore the socio‐cultural parameters.
Originality/value
The paper calls for designers and building control officials to incorporate the study of functionality and socio‐cultural preferences of users groups in the building design process. The study envisages that an integrated design methodology would enhance the living environment.
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Wai Kin Lau and Daniel Chi Wing Ho
Aging of building stock is emerging. Open Building as a sustainable approach to deal with the problems associated with the aging housing stock is seldom applied in high-rise…
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Aging of building stock is emerging. Open Building as a sustainable approach to deal with the problems associated with the aging housing stock is seldom applied in high-rise, densely populated built environment. With aims to identify the constraints and seek rooms for Open Building implementation in aforementioned context, a survey of 495 building layout plans from ten major housing estates in Hong Kong is conducted. The floor plans are analysed against the Open Building characteristics and criteria laid down by Tiuri (1998). Facts and obstacles of achieving Open Building in the territory are unearthed, and opportunities for implementation are then discussed.
The layout and structure of the surveyed private residential buildings in Hong Kong are very much alike. They are in fact closed buildings without the capacity to adapt, so any change in user requirements cannot be accommodated easily. Implementing Open Building using flexible and green fittings remains a viable option that enables transformation in existing housing stock.
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Emre Soyer, Koen Pauwels and Steven H. Seggie
While Big Data offer marketing managers information that is high in volume, variety, velocity, and veracity (the 4Vs), these features wouldn’t necessarily improve their…
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While Big Data offer marketing managers information that is high in volume, variety, velocity, and veracity (the 4Vs), these features wouldn’t necessarily improve their decision-making. Managers would still be vulnerable to confirmation bias, control illusions, communication problems, and confidence issues (the 4Cs). The authors argue that traditional remedies for such biases don’t go far enough and propose a lean start-up approach to data-based learning in marketing management. Specifically, they focus on the marketing analytics component of Big Data and how adaptations of the lean start-up methodology can be used in some combination with such analytics to help marketing managers improve their decision-making and innovation process. Beyond the often discussed technical obstacles and operational costs associated with handling Big Data, this chapter contributes by analyzing the various learning and decision-making problems that can emerge once the 4Vs of Big Data have materialized.
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D.C.W. Ho, H.F. Leung, S.K. Wong, A.K.C. Cheung, S.S.Y. Lau, W.S. Wong, D.P.Y. Lung and K.W. Chau
The recent global outbreak of Severe Acute Respiratory Syndrome has aroused public concern on environmental health and hygiene. Develops a practical assessment scheme for…
Abstract
The recent global outbreak of Severe Acute Respiratory Syndrome has aroused public concern on environmental health and hygiene. Develops a practical assessment scheme for assessing the health and hygiene performance of apartment buildings in Hong Kong. The scheme involves assessing a hierarchy of building factors that have a bearing on environmental qualities, and thus occupants’ health. Proposes an index method to integrate the assessment outcomes into a simple and user‐ friendly performance indicator for public consumption. The index can inform the public of the health and hygiene risk of different buildings and facilitate building owners, developers, and government bodies to make more informed and socially responsible decisions on environmental health and hygiene improvement. Although the assessment scheme is tailored for the institutional and cultural settings of Hong Kong, the assessment framework for the development of the scheme is also applicable to other cities.