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Reconstruction processes after an earthquake require estimating repair costs to decide on whether to repair or rebuild. This requires an accurate post-earthquake cost estimation tool. Currently, there are no post-earthquake loss estimation models to estimate repair costs accurately. There are loss assessment tools available, namely, HAZUS, performance assessment calculation tool (PACT), seismic performance and loss assessment tool (SLAT) and seismic performance prediction tool, which have not been specifically used for post-earthquake repair cost estimation. This paper aims to focus on identifying factors that need to be considered when upgrading these tools for post-earthquake repair cost estimation.

The research was conducted as an exploratory study using a literature review, document analysis of the PACT, SLAT and HAZUS software and 18 semi-structured interviews.

The research identified information sources available for estimation and factors to be considered when developing estimations based on the information sources.

The data was collected from professionals who were involved mostly in housing repair work in New Zealand. Therefore, impact of these repair work factors might vary in other forms of structures such as civil structures include bridges and the country as a result of varying construction details and standards.

The identified factors will be used to improve the loss estimation tools are such as PACT and HAZUS, as well as to develop a post-earthquake repair cost estimation tool.

Currently, the identified factors impacting post-earthquake damage repair cost estimations are not considered in loss estimation tools. Factors identified in this research will help to develop a more accurate cost estimation tool for post-earthquake repair work.

Introduction: A company or organisation must resolve various problems in the business environment for better operation in any corporate environment. Such issues are traditionally handled in multiple ways. A small sector unit with many employees encounters this corporate issue, for example, the handicraft sector. The impact of handicraft issues and their intensity, speed, and regularity is growing in our system.

Purpose: This chapter studies how small businesses might succeed in the handcraft industry in a volatile, uncertain, complex, and ambiguous (VUCA) environment. There is a lack of proper knowledge of how the VUCA affects business proficiency in the Indian handicraft sector. A novel business strategy for the handicraft sector, like other business proficiency called best practices in handicraft business in a VUCA environment, will be presented along with a discussion about VUCA environments. This considers both the individual influences of each particular word and the overall impact of VUCA.

Methodology: The study included a thorough literature analysis for three learning areas: performance improvement, including VUCA, and the leadership incorporation of risk and quality. Awareness in the trade will be examined in further sections, as the mastery of VUCA is achieved with various traditional and digital management ideas.

Findings: The research defined a new unorganised firm concept to maintain and succeed in a high VUCA environment in the handicraft sector, identifying 18 important success characteristics through a comprehensive literature review. The authors proposed a conceptual framework for fusing quality management to attain proficiency in the handicraft sector VUCA environment.

This research aimed to determine how COVID-19 affected Micro small and medium enterprises’ (MSMEs) participation in sustainable development goals (SDGs) and their adoption of Fin-tech developing nations like India. Involving women in the workforce through microenterprises is crucial to accomplishing the SDGs, and its subsection is focused on decent work and small industries. Data related to knowledge of digital finance was collected using a convenience sample method. Nonetheless, descriptive research was conducted, and although interesting, no definitive findings could be determined. Women entrepreneurs aged between 25 and 35 years provided input into creating this link based on the United Theory of Acceptance and Use of Technology (UTAUT) concept. Using SMART-PLS, we found a significant relationship between the UTAUT model of sustainable development and the level of Fin-tech literacy among women in low-income households in developing countries like India. However, we also know that MSMEs’ adoption of Fin-tech and SDG is less tightly linked to the UTUAT model. The trend towards online transactions or digital payments and the widespread adoption of digital technology applications are changing the face of the global economy. The COVID-19 period saw the rise of contactless transactions as the primary payment method. Because of this shift in public opinion, small- and medium-sized enterprises (SMEs) have begun implementing Fin-tech for long-term growth. People worldwide use it for transactions and other economic functions. However, there is a scarcity of research incorporating this kind of data from India and the rest of the developing world.

Purpose: Preserving a country’s culture is crucial for its sustainability. Handicraft is a key draw for tourism destinations; it protects any civilisation’s indigenous knowledge and culture by managing the historical, economic, and ecological ecosystems and perfectly aligns with sustainable development. It has a significant role in creating employment, especially in rural regions and is an essential contributor to the export economy, mainly in developing nations. The study focuses on the skills required and existing gaps in the handicraft industry, its development and prospects by considering women and their role in preserving and embodying the traditional art of making handicrafts.

Approach: A framework has been developed for mapping and analysing the skills required in the handicraft sector using econometric modelling; an enormous number of skills have been crowdsourced from the respondents, and machine learning techniques have been used.

Findings: The findings of the study revealed that employment in this area is dependent not only on general or specialised skills but also on complex matrix skills ranging from punctuality to working in unclean and unsafe environments, along with a set of personal qualities, such as taking initiatives and specific skills, for example polishing and colour coding.

Implications: The skills mapping technique utilised in this study is applicable globally, particularly for women indulged in casual work in developing nations’ handicrafts industry. The sustainable development goals, tourism, and handicrafts are all interconnected. The research includes understanding skills mapping, which provides insights into efficient job matching by incorporating preferences and studying the demand side of casual working by women in the handicraft sector from a skills perspective.

The purpose of the article is to analyse the use of cryptocurrencies in general and Bitcoin specifically. The majority of academics are aware of the benefits of using cryptocurrencies for trade facilitation, cost reduction, and similar purposes. Peer-to-peer and remittance transactions without compliance requirements have the potential to be transformed and revolutionised by cryptocurrencies; nevertheless, end users must overcome several obstacles relating to security, privacy, and control in order to take use of Bitcoin. The study elaborates on several facets of cryptocurrencies, beginning with their early development, difficulties and dangers, chances, benefits and drawbacks, and prospects. Secondary data has been used for this study like as from government sources, Scopus indexed journal, famous print media. The study find the addressed challenges pertaining to the operational and technological aspects of cryptocurrencies. And how to resolve the modern problem faced while using cryptocurrency. So we conclude that it is difficult to predict the future of cryptocurrencies, as there is still a lot of work to be done, especially in the area of formal rules.

Implications: In this digital era there is a need for cryptocurrency while the whole world is turning into a cashless economy, this will be useful for our common society and have the best use for implication in the business sector, this will stop the paperwork and sustainability, and, even there is threat cybercrime while the use of cryptocurrency will be increased so by data protection and strong security and protection bill or regulation will give the usual and systematic direction for uses and one line development.

The study aims to propose a conceptual Bhartiya (Indian) model of workplace spirituality (WPS) in non-profit organisations (NPOs) in the context of burnout and resilience by synthesising the concepts of the east and the west. The researchers have kept an open approach by exploring various dimensions of WPS by reviewing the extant literature of both the east and the west. The researchers delved into Bhartiya (Indian) scriptures to identify the concepts that have similarity with the dimensions of WPS so that it may further assist in facilitating those dimensions in NPOs. Furthermore, to propose a conceptual Bhartiya model for NPOs, the researchers synthesised the literature pool of Bhartiya studies on WPS. They examined how WPS decreases burnout and leads to resilience. The study’s findings reveal that concepts from Bhartiya scriptures such as Karm Yog (Nishkam Karm, self-abnegation, swadharm), parasparam bhavayantaha, loksangrah, daivi sampat and kritagyata are instrumental in facilitating the constructs of WPS. Meaningful work is facilitated through karm yog; sense of community is facilitated through parasparam bhavayantaha and loksangrah; and alignment with organisational values is facilitated through daivi sampat and kritagyata. The findings further suggest that WPS is an antidote to burnout and an enabler of resilience.

The COVID-19 pandemic ushered in multiple challenges for employees, which led to employee turnover, disengagement at work, employees’ mental health issues, etc. The study tries to elucidate how artificial intelligence (AI) herald great promise in human resource management in decreasing cost, attrition level and enhancing productivity. Considering the dearth of studies on recent trends in human resource management (HRM) in the context of AI, the study elucidates the role of AI in facilitating seamless onboarding, diversity and inclusion (D&I), work engagement, emotional intelligence and employees’ mental health. Thus, a conceptual model of recent trends in HRM in the context of AI and its organisational outcomes is proposed. A systematic review and meta-synthesis method are undertaken. A systematic literature review assisted in critically analysing, synthesising, and mapping the extant literature by identifying the broad themes. The findings of the study suggest that using natural language processing (NLP) and robots has eased the onboarding process. D&I is promoted using data analytics, big data, machine learning, predictive analysis and NLP. Furthermore, NLP and data analytics have proved to be highly effective in engaging employees. Emotional Intelligence is applied through AI simulation and intelligent robots. On the other hand, chatbots, employee pulse surveys, wearable technology, and intelligent robots have paved way for employees’ mental health. The study also reveals that using AI in HRM leads to enhanced organisational performance, reduced cost and decreased intention to quit the organisation. Thus, AI in HRM provides a competitive edge to organisations by enhancing the performance of the employees.

Purpose: FinTech is exploding all over the world. FinTech companies play a critical role in growing the banking industry. This chapter reviews existing literature on FinTech in banking, particularly its publication trend, journal productivity and impact, affiliated organisations and related themes.

Need for the Study: FinTech is reshaping the banking sector as banks move towards digitisation. FinTech has eliminated the need for paper, reduced the requirement for physical presence, and destroyed the necessity for cash. Several researchers have studied the features and benefits of FinTech technologies in the banking field. So, there is a need to analyse the available literature to identify the scope of further research in this field.

Methodology: For a comprehensive review, Bibliometric and content analysis of 77 open access green articles collected through the structured database of ‘Dimensions’ is done. These articles are published in the UGC Journal List Group II.

Findings: It is revealed that the execution of FinTech is continuously increasing in the banking sector, which has resulted in automation in various banking activities. The study revolves around technology and Banking, Financial Inclusion and Growth, and the Impact of the Financial Crisis on Banking and Peer-to-Peer (P2P) lending.

Practical Implications: The conclusions of this study can help academia and industry improve their understanding of FinTech in Banking, specifically its publication trend, geographical distribution, and creation of coherent themes. Careful analysis of collected articles will help to explore the scope of further research.

Purpose: The purpose of the study is to investigate how blockchain, a new emergent technology, has spread throughout the insurance industry by evaluating incidents reported in the literature, either academic or trade publications. This study specifically aims to develop a comprehensive understanding of the main effects of blockchain on the insurance sector’s core operations.

Design/Methodology/Approach: Review based approach has been utilised by evaluating incidents reported in the literature, either academic or trade publications.

Findings: Blockchain is a technology attracting more and more interest from academics and business professionals. It can be seen that the technological advancements and benefits of blockchain in the insurance industry can help it expand manifold. The wise use of technology can only provide the same. If applied without thought, it can be disastrous too. With the future integration of AI and other machine learning technologies, the authors can see that clerical work in the industry can completely shift to computers and humans can use more of their time in more developmental activities and results.

Practical Implications: The sector is moving in the direction of digital transformation employing emerging technologies and is ready for disruptions and change shortly regarding processes, industry structure, rivalry, and organisational structure.

Research Limitations: Future researchers could investigate the existing technique to examine the dissemination of upcoming technologies, such as cognitive computing, blockchain, and artificial intelligence, in certain industries or organisational functions.

Purpose: Worldwide economies have been shattered by the alarming increase in Non-Performing Assets (NPAs) in Banking Sector. In India, the rise in NPA levels gives a clear insight into the health of industry and state. This study aims to determine how NPAs in India impact the profitability of eight banks chosen from the public and private sectors; specifically: Punjab National Bank (PNB), Bank of India (BOI), UCO Bank, Punjab and Sind Bank (PSB), HDFC Bank, Axis Bank, ICICI Bank, and Yes Bank; during the period 2009/2010 to 2017/2018.

Design/methodology/approach: The study utilised IBM SPSS version 20 application to carry out our statistical analysis of measures of central location (mean and median), measures of dispersion (standard deviation), to carry out the Kolmogorov–Smirnov test to check the normality of data, the Mann–Whitney U test (for two groups) for median comparison between private and public sector banks and the Kruskal–Wallis test (for more than two groups) for median comparison for more than two banks. p ≤0.01 and p ≤0.05 were the two-tailed significance level used for determining the significance of all statistical tests.

Findings: Trend analysis and statistical tests show that the trend in public sector banks to have NPAs is higher compared to private sector banks, and losses arising from NPA impact the banks’ profitability.

Practical implications: It is apparent that NPAs are a large threat to banks in India as it reflects the state of the Indian economy. The growth of the economic cycle is predominantly dependent on the smooth and profitable functioning of private and public sector banks. This current study focusses on and compares the impact of NPAs on the profitability of public and private sector banks. NPAs have grown exponentially more in the case of public sector banks than private sector banks, which has affected the former banks’ financial health and performance. Increases in the level of NPAs adversely affect the working style and long-term stability of public and private sector banks in the economy.

Social Implications: NPAs have a negative influence on the profitability of the banks as well as on the economic growth of the country too. However, it is recommended that management in the banking sector, particularly the public banks, should use various preventive and recovery strategies to reduce the risk of failure and to keep track of NPAs to stay safe.

Originality/value: This study aims to determine how NPAs in India impact the profitability of eight banks chosen from the public and private sectors; specifically: PNB, BOI, UCO Bank, PSB, HDFC Bank, Axis Bank, ICICI Bank, and Yes Bank; during the period 2009/2010 to 2017/2018.