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Finance, accountancy, auditing.

Supports information systems audit (ISA), auditing practises and controls, corporate governance and internal controls and financial management modules, business administration and MBA programmes.

The case study focuses on the implementation of ISA and information technology in the highly responsible task of executing financial audits The case emphasises on the fact that the advantages of ISA can only be reaped when they are amalgamated with an auditor's scrutiny, sharp eye, extensive knowledge of auditing systems and accounting principles and a rich experience of the auditing function. The suggested synergy also facilitates a reduction of around 60 per cent, in the cost of executing the audits and the man-hours required to complete the audit, as in the case of Jain Chowdhary & Company.

The case helps students to comprehend the relevance of audit trail. It emphasises on the importance of identifying the source of information and tracking raw data backward. It familiarises the students with the complexities involved in a real audit and emphasises on the role of logic, intelligence, diligence, patience and farsightedness while performing the auditing function. It is important for them to understand how White collar crimes take place in real business economy. This case, hence exposes students to these nuances and can make a student, from a non-commerce background, understand the key elements of efficient auditing. (Elaborate teaching objectives are appended in the teaching note.)

Teaching note.

By standardizing the marketing effort over similar worldwide segments and differentiating it across dissimilar worldwide segments, the international marketing manager is able to reap the advantages of both standardization and customization. The choice of the variables by which to segment the global market is crucial. Traditionally, purely environmental bases (geographic, political, economic, and cultural) were used as bases for international market segmentation. Proposes that international marketers group relevant markets based on both environmental as well as marketing management bases. The marketing management bases are classified as: (1) product‐related; (2) promotion‐related; (3) price‐related; and (4) distribution‐related. Derives number of propositions with direct implications for international marketing strategy and segmentation with respect to these bases. Highlights the managerial implications of the variables encompassed by these bases. Proposes the empirical investigation of the derived propositions as a research agenda for the future.

The present work aimed to study analytically the influence of wear on the performance of a capillary-compensated hole-entry hybrid misaligned journal bearing system operating in a turbulent regime. The numerically simulated results are presented for the chosen values of restrictor design parameter, Reynolds numbers, wear depth and misalignment parameters.

The wear caused on the bearing surface due to start/stop operations is modeled using the Dufrane’s abrasive wear model. The modified Reynolds equation based on Constantinescu’s lubrication theory is solved using finite element method together with capillary restrictor flow equation.

It is found that the value of minimum fluid-film thickness increases significantly for a constant value of restrictor design parameter when unworn aligned bearing operates in turbulent regime vis-à-vis laminar regime. Further, it has also been observed that when a worn bearing operates in laminar/turbulent regimes, the reduction in the value of minimum fluid-film thickness is more due to journal misalignment as compared to the aligned bearing operates in laminar regime.

The present work is original concerning the performance of worn hole-entry hybrid misaligned journal bearing system operating in turbulent regime. The results are expected to be quite useful for the bearing designer.

Strategy and marketing scholars look at strategic issues from different points of view and attempt to explain strategic choice and performance from their unique perspectives. This paper combines these perspectives in the context of international ventures and develops a conceptual framework integrating international marketing strategy decisions with entry mode decisions. The resulting contingency framework extends the hierarchical entry‐mode decision model and allows for a better specification of the strategy‐performance relationship in international business.

A differentiation between environmental scanning and other elements of marketing information systems is provided. The main environments (market, social, economic, technological, legal, etc) are overviewed with examples of the dynamic nature of marketing's environment being provided. The implications for marketing management of such changes are discussed, namely, that depending on the specific influence, marketing activities might be directly affected (new technology providing alternative methods of conducting the same activities, or legislation governing these) or, market behaviour might change due to changes in social structure, social attitudes or changed lifestyles resulting from technological and/or economic change, with the indirect implications of these for marketing response. Approaches to scanning and predicting implications for marketing are discussed.

This paper aims to analyze the present status of customer support services (CSS) and advocate the re-positioning of support services from an administrative cost center to a strategic profit center. Authors demonstrate how customer support or after sales services can be a source of competitive advantage and revenue generation for firms.

The study adopts a conceptual approach grounded in theoretical foundations of service dominant logic, customer loyalty and customer centricity along with practical illustrations from the industry.

Following the tenets of theory, review of existing research and analysis of the industry practices, the authors propose a new framework to enable the repositioning of customer service function. The key propositions include establishing customer support as separate business unit and insights center, introducing a new role of a C-level chief customer support officer to lead the customer support unit, adopting a customer-centric culture and process, enabling frontline IT support and investing in frontline employee skills development.

Academics should examine the potential of customer support, where the strategic importance is low at present, leading to customer dissatisfaction. The new approach and positioning of customer support calls for a new direction for research in this area focusing on enablers, challenges and further implications. To succeed in this competitive era, firms should be conscious of the value of customer service and undertake concrete actions to generate value for all stakeholders.

Industry can use the new framework and re-position CSS of the organizations. The CSS unit can be different from other business units in the organizations. The CSS would evolve and emerge from the live customer insights. CSS unit can be managed by the C level chief CSS officer. Customer-centric culture would be developed and front line processes can be made customer-oriented by the officer. Thus, this paper and framework would provide new customer-centric directions to the organizations for effective functioning.

This is the original piece that has emerged from the experience and expertise of the authors.

The purpose of this paper is to study theoretically the combined influence of journal misalignment and wear on the performance of a hole‐entry hybrid journal bearing system. The bearing is assumed to be operating in a turbulent regime.

The modified Reynolds equation based on Constantinescu lubrication theory has been solved by using finite element method together with orifice and capillary restrictors flow equations as a constrain together with appropriate boundary conditions.

It has been observed that for a symmetric hole‐entry journal bearing configuration the value of h¯_min is more for the bearing compensated by orifice restrictor as compared to capillary restrictor when bearing operates in turbulent regime under worn/unworn conditions. From the point of view of stability threshold speed ω¯_th, the reduction in the value of ω¯_th for capillary compensated bearing is around −3.89 percent whereas for orifice compensated bearing it is −7.85 percent when misaligned worn bearing is operating in turbulent regime.

The present work is original of its kind, in case of misaligned hole‐entry worn journal bearing. The results are quite useful for the bearing designer.

This chapter deals with an important but neglected aspect of female labor force participation (FLFP) in urban India. Contemporary literature typically focuses on the entire urban sector and ignores one important aspect of urban living – the slums and its dwellers. This study fills that critical gap by examining two different household surveys side-by-side: a primary survey of households living in slums and slum-rehabilitated colonies, and the nationally representative Indian Human Development survey-II. This study brings outs a comparative picture of nature/type of FLFP and its various correlates from both slum and non-slum areas of three metro cities of India, viz. Delhi, Kolkata and Mumbai. It further explores the similarities and the differences of the correlates for FLFP among the slum clusters of these cities. It is found that despite being poorer and marginalized, the slum dwelling women’s LFP rate is not extra-ordinarily high vis-á-vis their non-slum urban counterparts. In slums, a higher proportion of women are engaged in self-employment (including family business) and casual employments (includes domestic helps), whereas in non-slum areas relatively more women are engaged in regular salaried jobs. Regression analysis identifies correlates that have similar effects, but with different intensity, across-the-board – relationship between education and FLFP reflects a flat-bottom J-shaped pattern; being married, higher child dependency ratio and household heads with higher education significantly constrain women’s work choice; strong income effect of other household members earning on FLFP, but asset holding has no bearing. However, there are other factors that affect FLFP differently in slums and non-slum areas. Policy prescriptions are drawn.

Hole‐entry hybrid journal bearings are widely used in many applications owing to their favourable characteristics. Ever increasing technological developments demand much improved performance from these class of bearings operating under the most stringent, exact and precise conditions. Therefore, it becomes imperative that the hole‐entry journal bearings be designed on the basis of more accurately predicted bearing characteristics data. The purpose of this paper is to describe a theoretical study to demonstrate the combined influence of the effect of pocket size at the outlet of supply holes and the journal misalignment on the performance of an orifice compensated hole‐entry hybrid journal bearing system.

Finite element method is used to solve the Reynolds equation governing the flow of an incompressible lubricant in the clearance space between the journal and bearing together with equation of flow through an orifice. The journal misalignment has been accounted for by defining a pair of misalignment parameters sigma and delta. The effect of pocket size at the outlet of supply holes has been accounted by defining a non‐dimensional parameter which is function of diameter of pocket and journal diameter.

The results presented in this paper indicate that the effect of journal misalignment is, in general, to cause a reduction in bearing dynamic characteristics parameters whereas the effect of pocket size is to slightly compensate this loss. Performance of a two lobe four recessed journal bearing, a proper selection of bearing offset factor along with type of restrictor (capillary or orifice) is essential.

This paper presents valuable data relating to hole‐entry hybrid journal bearings useful for bearing designers.

The non‐recessed hybrid journal bearings of cylindrical type, when operating at higher rotational speeds can suffer self‐exited vibrations(oil‐whirl Instability), which can cause excessive rotor motion causing bearing and sometimes total machine failure. The multi‐lobe journal bearing exhibits better stability as well as a superior capability to suppress oil‐whirl. The paper aims to present a theoretical study pertaining to a two‐lobe hole‐entry hybrid journal bearing by considering the combined influence of surface roughness and journal misalignment on the performance of the bearing.

The average Reynolds equation governing the flow of lubricant in the clearance space between the rough bearing surfaces together with the equation of flow through a capillary restrictor has been solved using FEM. The bearing performance characteristics have been simulated for a two‐lobe hole‐entry hybrid journal bearing for the various values of offset factor, restrictor design parameter, surface roughness parameter, surface pattern parameter and journal misalignment parameters.

The two‐lobe hole‐entry hybrid journal bearing system with an offset factor greater than one indicates significant improvement of the order of 15‐25 percent in the values of direct stiffness and direct damping coefficients compared to a circular hole‐entry hybrid journal bearing system. Also the lubricant flow of a two‐lobe hole‐entry hybrid journal bearing is reduced by 25 percent vis‐à‐vis circular bearing.

The present work is original of its kind, in case of two‐lobe hole‐entry hybrid journal bearing. The results are quite useful for the bearing designer.