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Much is being said about the comparative productivity of the industrialised countries. This study looks at the development and introduction of new products in a single manufacturing industry in four countries — the United Kingdom, West Germany, the United States and Japan. Data were collected from 54 companies in the scientific instrument industry concerning 65 new product design projects. These data show that there are significant differences in investment in R&D, in firm productivity, in R&D rewards and motivation, in project manager openness to new ideas, in project team ability, and in the communication of problem definitions and design data among the companies in the industry in the four countries. The factors important to project and company success in this industry vary from country to country and from stage to stage of the development process. Communications at the production/R&D interface and lack of CEO involvement are the particular problems of the US companies.

This paper describes the major barriers across the design‐manufacturing interface and examines ways to overcome them to achieve a smooth production start‐up. An integration model reveals that formalization facilitates a smooth production start‐up. Independent of the degree of formalization during the early development stages, a formal approach is preferred when the new product is introduced into production. Another facilitating factor is the empathy from design towards manufacturing, which can be stimulated by managerial actions. Although the complexity and newness of product and technology hinder a smooth production start‐up, their effect seems to vanish by introducing formalization and by striving for a design team that has empathy towards manufacturing.

This paper presents a comparative study of the views of British and German engineers on the relationship between engineers and marketers and the conflict between them. Data have been collected from 151 British and 84 German engineers in 25 companies. Engineers who work in a variety of functions and at a number of different levels within an organisation are included. It has been found that the relationship is seen as being reasonable, with teamwork and increased knowledge of marketing by engineers both needed to make it function effectively. The engineers in both countries do not seek to dominate marketing, but they do feel that they need to obtain an understanding of management and of marketing. Conflict is not seen as being high in either country but German engineers perceive there to be lower levels of conflict between them and their marketing colleagues. German engineers see education and training differences as being the main reasons for conflict, whereas British engineers cite a lack of understanding between the two functions as the main reason. Engineers in both countries agree that better communications, more teamwork and more training are needed to improve the interface between the two functions. From this study, modifications to current theoretical frameworks can be seen and these are discussed.

The majority of make or buy decisions are invoked in the name of “cost”, but the two case studies outlined in this paper demonstrate that cost is only one of a multitude of criteria which managers need to evaluate in this strategic decision. Also highlighted are the difficulties in ascertaining the cost elements in the make or buy decision. The sequence of events by which these two make or buy decisions were resolved are analysed, together with the levels and functions in the company organisation structure which determined the direction taken by the make or buy investigation. The case studies also indicate the very active role of purchasing in the make or buy decisions, their being involved in around 90 per cent of the decision stages.

This article investigates the possibility of studying modern organizations with the feudal model. We introduce feudalism as an ideal type and explain why it is necessary for understanding organizations. The model synthesizes several perspectives on intra-organizational conflict. After defining the feudal model and tracing its theoretical roots, we review several empirical studies to identify the conditions under which feudal conflicts arise. These factors include decentralization, structural interdependence, uncertainty and informal power. The feudal model highlights several overlooked aspects of organizations, including personal relations, the manipulation of formal rules, bribery, corruption and sabotage. However, given the model's limitations, we propose a “segmented approach” to social analysis, which emphasizes the need for multiple models to explain any organization, past or present.

Conventional wisdom has it that cross‐functional integration is a “must”. The purpose of this paper is to take an information‐processing approach to integration and elaborate the conventional wisdom by theoretical examination of both the concept of integration as well as theoretical and empirical elaboration of its link to operational performance.

The authors develop six propositions on how cross‐functional integration affects performance and test the propositions in an international sample of 266 manufacturing plant organizations in nine countries.

The results strongly suggest that disaggregation of performance is important, because the effects of cross‐functional integration on performance are contingent: even though the effects of achieved integration on several dimensions of operational performance are positive, the performance effect varies from one dimension to the next. This is an important finding given that performance has typically been treated at an aggregate level in prior research on the performance effects of integration.

Although most research on integration has focused on the performance implications in particular, theoretical work on the nature of the integration‐performance relationship is required. In this paper, the authors argue the benefits of cross‐functional integration to be fundamentally context‐dependent and elaborate the link between integration and performance by developing the definition of the concept of integration further, as well as by disaggregation of performance, to its constituent dimensions.

This study re-evaluates the criteria in the choice of exchange partners from the buyer’s and seller’s perspective within the context of inclusive tour production and reveals priorities to such criteria among the business actors, providing theoretical frameworks for a wider understanding of the criteria within a tourism context. The study is based on a study of cooperative relationships between European tour operators and Norwegian sub-suppliers. It deploys a qualitative research approach (personal interviews) inspired by grounded theory. The resultant data present critical three consideration embracing (1) market capacity (its ability to acquire customers), (2) purchase price and the attaching conditions and (3) confidence/reliability as criteria of selecting the exchange partners. Lastly nine future agendas are suggested in a bid to theory development.

WHEN ROBERT HERRICK, that weaver of lovely words, wrote that, it was Youth that Man was accused of squandering. Never before have we been so guilty of that crime than as we are today.

This empirical research based on a sample of 154 companies in Canada, USA, Germany and Denmark compares new product development practices in North America and Europe. A literature survey established a research model consisting of six blocks of criteria thought to influence the outcome of new product development efforts. The data collection tool, a mailed questionnaire, was established. It was hypothesized that new product development programmes and their outcomes were not different between Europe and North America. The findings indicate there are significant programme and outcome differences between those two areas. On average the European firms followed more practices that are considered “good new product development practices” and were more positive about their new product development results. The differences between North American and European firms′ approaches can be, at least to some degree, explained by cultural/national conditions.

Learning is an essential part of innovation, including the need to internalize and disseminate information and to reduce the duplication of research activities, both technological and organizational. Using a theoretically based framework that places emphasis on the interpretative dimension of organizational learning and centers on learning processes, descriptive accounts of organizational learning in the context of R&D‐intensive companies were produced. From these case studies, specific learning tools or mechanisms were identified: job rotation, innovation process planning (activities, responsibilities, networks, sharing assumptions) and (product innovation) project review. Overall findings point to an organizational learning process which involves a high degree of parallelism and depends on the knowledge base of the organization.