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The purpose of this paper is to analyse student satisfaction as identified in the UK National Student Survey (NSS) at an institutional level in one post-1992 UK university, to discuss the perceived factors behind changes in NSS results and to identify the possible impact of institutional-level quality enhancement interventions.

The paper reviews some of the literature available on the NSS, teaching evaluation and on learning and teaching leadership in higher education and demonstrates by comparison with practice how different approaches to change management were experienced.

Over a period of eight years within one HEI, it was possible to identify four distinct phases of NSS scores and to identify strong trends in both quantitative and qualitative results.

It is postulated that evidence-informed institutional-level interventions in learning and teaching practice can have an impact on the external evaluation of student satisfaction when they are part of a coherent strategy. However, although some aspects of the work are generalisable to other contexts, it is also recognised that individual environments and experiences will impact on outcomes.

This paper argues, first, that the NSS could be as much an indicator of organisational culture as a measure of student satisfaction with courses; second, that areas that students highlight as being important tend to be consistent and third, that regardless of the foci or type of interventions, senior staff level engagement is a critical factor in achieving high NSS scores and enhancing student satisfaction.

The paper will be valuable to those using the NSS for quality enhancement at a strategic level.

A recent survey carried out by the Association of London Chief Librarians showed, in my opinion, that public libraries are in danger of treating video as timidly as they did picture and record lending.

The Library Campaign is still a force to be reckoned with. That was the message that came out of The Campaign's crisis meeting held in Birmingham on 23 September when over 50 supporters assembled to offer much needed help and expertise.

“I'm afraid I don't often have the opportunity, myself, of showing people around” explained the director of Multi‐Media Amenity Resources, “but most of my staff are taking industrial action today … oh, some minor dispute about my plan to convert branch libraries into games 'n disco bars.” In fact he hadn't been to the building for three months due to the pressure of committee, sub‐committee, advisory group, interdepartmental, forward planning, twinning, budget trimming, directorate, joint steering committee, management, community profile, section, heads of departments and ‘don't minute that’ decision making meetings. In addition, were day, weekend, short course, refresher, local, regional, national, schools, courses, seminars and conferences which he felt obliged to attend in order to supplement his collection of handy‐packed hotel beverages, and, incidentally, to keep up with all that was new and wonderful in the field of librarianship.

Daniel J. Boorstin, Librarian of Congress, resigned his post on 15 June, 1987 in order to devote more time to writing and lecturing. The twelfth Librarian of Congress, he had held office since 12 November, 1975.

Question: What do Scotland Yard's Black Museum, Raymond Brigg's Snowman, Welsh harpists, the East Lancashire Railway, and the Sensible Footwear Theatre Company have in common?

Despite almost 50% of the Indian population being women, there is a significant gap between the genders in movie production. Although there might be several reasons attributed to the underrepresentation of women in the role of a movie entrepreneur, it is a fact that female movie entrepreneurs are few and far between. Most of the female movie producers in Indian movie industry tend to be spouses or children of leading male actors who have taken up the mantle to assist their husbands or fathers. This chapter, using interviews and life history analysis, examines reasons for low numbers of female entrepreneurs in the Indian movie industry, a domain that has largely been overlooked.

We publish this month a report of a case which was recently heard by the Stipendiary at Middlesbrough, in which a Co‐operative Society was summoned for being in possession of meat which was condemned as tuberculous and as unfit for human food. In view of the magisterial decision, it is of interest to review the facts of the case. It appears that Inspector WATSON visited the defendant society's slaughter‐house, and that he saw there several carcases hanging up and an employee dressing a carcase which was obviously tuberculous. In reply to Inspector WATSON'S demand, the internal organs of the animal were produced and were found to be covered with tuberculous nodules. Dr. DINGLE, the Medical Officer of Health, accompanied by Mr. G. ANDERSON, the Chief Sanitary Inspector, subsequently visited the slaughter‐house and agreed that the carcase was undoubtedly tuberculous and quite unfit for human food. Accordingly they seized the carcase which was subsequently condemned by order of the magistrate. When the defendant society was summoned before the Court, the counsel for the prosecution pointed out that when Inspector ANDERSON visited the slaughter‐house he asked the slaughterer why he had continued dressing the carcase when it was obvious to anyone that the meat was tuberculous. The condition of the carcase was not disputed by the defendants, but it was contended that the slaughter‐house was under the control of the manager and that no carcase would be removed until it had been inspected by him. In view of this contention for the defence, the magistrate held that it had not been proved that the meat was intended for human food, despite the fact that the diseased internal organs had been removed, and that the carcase had been dressed as if it were intended for use as food. If the decision in all such cases rested upon evidence of a similar nature, it is obvious that the Public Health Acts would become inefficient and useless, inasmuch as it would only be necessary for a defendant to state that any diseased meat found in his slaughter‐house was awaiting the inspection of the manager, and then the law could not interfere. Such a condition of things would obviously be unsatisfactory. The Stipendiary observed that the prosecution was justified, and commended the ability with which the Health Department carried on its work.

Acknowledges that research on objects belonging to the categories of furniture, glass and stained glass, metalware, pottery and porcelain, or rugs and carpets involves the consultation of specific handbooks and guides. Lists, with a brief description, various decorative‐art reference books as sources for research in these categories, and offers relevant subject headings so that the New York Public Library’s catalogs can be checked for similar holdings.