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Publication date: 1 July 2004

Brennan Day, Ruth Burnice Mckay, Michael Ishman and Ed Chung

The modern industrialized world was completely caught off guard by the recent SARS outbreak. Fortunately, for most organizations, the impact has been short lived, but management…

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Abstract

The modern industrialized world was completely caught off guard by the recent SARS outbreak. Fortunately, for most organizations, the impact has been short lived, but management has been provided with a reminder of the impact of the external environment in a world of ever increasing globalization. As seen with the SARS outbreak, a lack of preparedness can have devastating effects on business and warrant inclusion in a business definition of a crisis. This paper uses the recent SARS epidemic as a background to highlight the importance of crisis planning, particularly in emerging economies, and suggests how organizations can address these concerns.

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Management Decision, vol. 42 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 August 2004

Brennan Day, Ruth Burnice McKay, Michael Ishman and Ed Chung

Important lessons can be learnt from the recent SARS epidemic, which reminds us that despite technology and science, the world is not entirely secure from such outbreaks. In…

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Abstract

Important lessons can be learnt from the recent SARS epidemic, which reminds us that despite technology and science, the world is not entirely secure from such outbreaks. In addition to health issues and the toll of human suffering, SARS caused much distress within the business community, especially those companies with operations in emerging economies. We look at what lessons can be and have been learnt from the epidemic, and offer a modified framework of crisis management planning to help businesses deal better with similar epidemics in the future. We are also disheartened that very little concrete action seems to have been implemented to foster contingency planning by businesses, despite the financial impact and crisis brought on by SARS.

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Management Decision, vol. 42 no. 7
Type: Research Article
ISSN: 0025-1747

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