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Article
Publication date: 27 July 2022

Patrick Larsson, Russell Lloyd, Emily Taberham and Maggie Rosairo

The purpose of this paper is to explore waiting times in improving access to psychological therapies (IAPT) services before and throughout the COVID-19 pandemic. The paper aims to…

551

Abstract

Purpose

The purpose of this paper is to explore waiting times in improving access to psychological therapies (IAPT) services before and throughout the COVID-19 pandemic. The paper aims to help develop a better understanding of waiting times in IAPT so that interventions can be developed to address them.

Design/methodology/approach

IAPT national data reports was analysed to determine access and in-treatment waiting times before, during and after the COVID-19 pandemic. Time-series data was used to examine referral patterns, waiting list size and waiting times between the period of November 2018 and January 2022. The data covers all regions in England where an IAPT service has been commissioned.

Findings

There was a dramatic drop in referrals to IAPT services when lockdown started. Waiting list size for all IAPT services in the country reduced, as did incomplete and completed waits. The reduction in waiting times was short-lived, and longer waits are returning.

Practical implications

This paper aims to contribute to the literature on IAPT waiting times both in relation to, and outside of, COVID-19. It is hoped that the conclusions will generate discussion about addressing long waits to treatment for psychological therapy and encourage further research.

Originality/value

To the best of the authors’ knowledge, there is no published research examining the performance of IAPT waiting times to second appointment. The paper also contributes to an understanding of how IAPT waiting times are measured and explores challenges with the system itself. Finally, it offers an overview on the impact of the COVID-19 pandemic on waiting time performance nationally.

Details

Mental Health Review Journal, vol. 27 no. 4
Type: Research Article
ISSN: 1361-9322

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Publication date: 18 April 2002

Claudia Buchmann

Abstract

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Schooling and Social Capital in Diverse Cultures
Type: Book
ISBN: 978-1-84950-885-8

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Article
Publication date: 22 June 2010

Kelly A. McGuire, Sheryl E. Kimes, Michael Lynn, Madeline E. Pullman and Russell C. Lloyd

The purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and…

5627

Abstract

Purpose

The purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and satisfaction. This model will provide a framework for evaluating the impact of situational and environmental variables in the servicescape on customer reaction to the wait experience.

Design/methodology/approach

The approach included one field study and two laboratory experiments in which subjects participated in a service with a pre‐process wait and evaluated their experience on a survey.

Findings

Perceived wasted time, perceived control, perceived boredom, and perceived neglect mediated the relationship between PWD and wait experience evaluation. When tested using filled versus unfilled wait time as the situational variable, the model showed that having something to do during the wait decreased perceived boredom, resulting in a more positive wait experience.

Research limitations/implications

The services used in this paper were functional (as opposed to hedonistic) in nature and wait durations were a maximum of ten minutes.

Originality/value

The framework established in this paper can be used to evaluate customer reaction to the elements of the waiting environment design, which will help managers design waiting environments that maximize customer satisfaction, and help researchers to understand changes in the relationship between PWD and satisfaction under different environmental conditions.

Details

Journal of Service Management, vol. 21 no. 3
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 14 September 2015

Rebekah Russell-Bennett and Steve Baron

– The purpose of this paper is to highlight and promote fresh thinking in services marketing research.

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Abstract

Purpose

The purpose of this paper is to highlight and promote fresh thinking in services marketing research.

Design/methodology/approach

The topic of the special issue was deliberately chosen to encourage fresh ideas and concepts that will move the discipline forward. The accepted papers have been categorised for ease and convenience of reading by scholars and practitioners, with a short commentary on each category.

Findings

There is a wealth of forward-thinking by service(s) marketing researchers that bodes well for the future of the sub-discipline.

Research limitations/implications

The special issue does not address fresh thinking in all areas of services marketing research. Other potential areas for fresh thinking are identified.

Originality/value

New thinking in a scholarly field is necessary to propel the discipline forward.

Details

Journal of Services Marketing, vol. 29 no. 6/7
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 January 1993

President Bush recently announced that Northern Telecom had received a presidential award recognising innovation and leadership in protecting the environment. Fulfilling a pledge…

37

Abstract

President Bush recently announced that Northern Telecom had received a presidential award recognising innovation and leadership in protecting the environment. Fulfilling a pledge made in 1988, Northern Telecom became the world's first large electronics company to meet a public commitment to eliminate ozone‐depleting CFC‐113 solvents from its 42 worldwide manufacturing operations. The goal was achieved nine years ahead of the mandate set by the Montreal Protocol, an international agreement signed by 68 nations that calls for the elimination of CFCs and other ozone‐depleting substances by the year 2000.

Details

Circuit World, vol. 19 no. 2
Type: Research Article
ISSN: 0305-6120

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Article
Publication date: 1 February 1990

A new inspection system from Astro Technology represents a major step forward in automated solder paste inspection, measuring both area and volume of solder paste deposition.

23

Abstract

A new inspection system from Astro Technology represents a major step forward in automated solder paste inspection, measuring both area and volume of solder paste deposition.

Details

Circuit World, vol. 16 no. 3
Type: Research Article
ISSN: 0305-6120

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Article
Publication date: 1 January 1991

Grace Electronic Materials has announced a new UV curable etch resist. Voltacure SR 338 is a high thixotropy UV curing screen print ink which resists acid or alkaline etch…

17

Abstract

Grace Electronic Materials has announced a new UV curable etch resist. Voltacure SR 338 is a high thixotropy UV curing screen print ink which resists acid or alkaline etch processes (or plating) and strips into solution at pH 11–14 at low temperatures. The ink has good adhesion and flexibility and printed boards can be stacked immediately after cure. Benefits include: fast fine line printing; easy cure; problem‐free stacking; adhesion and flexibility for flex circuits; good etch resistance for thick (2 oz + ) copper; acid or alkaline etching; easy stripping into solution at low temperatures.

Details

Circuit World, vol. 17 no. 2
Type: Research Article
ISSN: 0305-6120

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Article
Publication date: 9 March 2012

Christian Grönroos

369

Abstract

Details

Journal of Service Management, vol. 23 no. 1
Type: Research Article
ISSN: 1757-5818

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Article
Publication date: 1 January 1947

In his introductory remarks the Medical Officer briefly comments on the war in its relations to medical practice and public health. He reminds us that Japanese action, by…

40

Abstract

In his introductory remarks the Medical Officer briefly comments on the war in its relations to medical practice and public health. He reminds us that Japanese action, by depriving us of quinine, encouraged research for synthetic substitutes. Again, penicillin and D.D.T. were given attention that they, possibly, would not otherwise have had. Food standards, long urgently needed, have been established for many important foods. He further points out that “adequate finance and international scientific co‐operation” has aided atomic research. These remarks make an exceedingly appropriate introduction to what immediately follows. The Borough of Leigh has an area of 6,359 acres, that is ten square miles. The population is 45,317, or about 4,500 to the square mile. It lies in the centre of one of the greatest manufacturing districts in the world. This district includes Manchester, Liverpool, Bury, Wigan and other places whose names alone suggest intense industrial activity. Leigh, therefore, densely populated and taking an active part in this industrial activity, presents the special health problems that are always to be found in places where nature has been subordinated to the needs of industry. One of these problems, and by no means the least important one, is atmospheric pollution caused by the smoke of domestic fires and of factory fires. It is as old as any and it is still unsolved. It is but one of the many attempts that have been made in the past to better public or domestic hygiene. Weak or faulty administration or the lack of compulsory powers have enhanced difficulties, already considerable, when confronted with actively expressed popular prejudice, or worse still with the apathy of ignorance, or the opposition arising from vested interests. To enforce Acts of Parliament or regulations under such conditions was in some cases an almost impossible task. Thus the report states that the Manchester and Regional Smoke Abatement Committee is now functioning again—its work was suspended during the war. “It is a voluntary association of local authorities… and acts in an advisory capacity.” It seems that out of 91 local authorities—including two County Councils—sixty‐eight have joined or resumed their previous membership of the Regional Committee. Since only fifty‐three out of ninety‐one were pre‐war members the increase of membership from about 54 to 78 per cent. of the possible membership is taken to indicate that greater interest is being taken in the problem of smoke abatement. Just so. But why not the full possible membership? We can to a certain extent understand this if the powers of the Committee are merely advisory and they have to deal with some who have “urged that smoke means work, the inference being that the greater the degree of pollution the higher will be the level of employment.” Again, we arc told that the Manchester Corporation Bill proposes to create a smokeless zone in the centre of the city. The proposal to create such zones has been “criticised on the grounds that the area they comprise will still be subject to pollution from outside sources.” Of course they will! Who in the world doubts it? But we submit that a beginning should be made somewhere, somehow, and somewhen. A committee which can act only in an advisory capacity would have little influence on people who use perverted reasoning to justify conditions that the committee has been created to suppress. Some years ago, before the war brought everything to a standstill, the foul state of the Ribble, Mersey and associated streams engaged the attention of local authorities. It might, with as much reason, be urged that polluted streams were in like case. Hence fouled air and fouled streams are indications of and inseparable accidents of industrial success! The matter in some respects inclines slightly to the humorous side. Not so the following. The Medical Officer says “the high infant mortality and general death rates, together with the high incidence of respiratory diseases associated with atmospheric pollution of our industrial areas should be sufficient in themselves to dispel any attitude of complacency or apathy towards this problem.” We do not suggest Leigh is any better or any worse on the whole than any other industrial area in this respect. The old tag ex uno disce omnes seems to fit the case. The report calls attention to the following facts. That 70,000 tons of carbon black is discharged into London air every year, and its value is £40 a ton. That the Department of Scientific and Industrial Research in their report of 1945 on atmospheric pollution in Leicester point out that pollution from our industrial areas spreads all over England. That twice as much smoke is made from domestic fires than from industrial fires. That in burning coal in an ordinary grate only about one‐fifth of the coal is used to supply heat and that half a hundredweight per ton of coal used goes up the chimney as smoke. All this waste can be expressed with a fair approach to accuracy in terms of weight and monetary units. The Meteorological Office and later the Department of Scientific and Industrial Research have issued annual reports for the past twenty‐five years on this matter and Health Authorities and Public Analysts have done much the same thing. This scientific co‐operation has led to a great accumution of exact knowledge, and “all that is required for success is the application of this knowledge.” And this knowledge has not been adequately applied. Material waste and damage by smoke‐polluted air can be assessed in ordinary units. Waste of and damage to life cannot be so estimated. Mind and body suffer. Ill health, weakened physical powers, and resulting mental distress and impaired efficiency can, we suppose, only be duly appreciated by members of the medical profession whose duties bring them into personal touch with the patients. Vital statistics and bills of mortality but imperfectly reveal the truth. If atmospheric pollution had “impeded the war effort”—in the way in which that expression was usually taken to mean—adequate finance and scientific co‐operation would undoubtedly have been forthcoming, even perhaps to the extent of writing smoke abated for smoke abatement. Enemy action was sporadic and temporary. Smoke pollution has acted without haste but without rest for a hundred years and more. It is still acting as a persistent and contributory cause of ill‐health. At a time when enhanced national efficiency is declared to be an essential condition of national recovery and success this statement of responsible medical opinion should, like others of the same kind, receive practical and prompt consideration. However quickly the evil may be effectually dealt with, even if that were done to‐morrow, there still would be the time lag, and years must pass before the after effects have become eliminated. Nationalisation of all kinds is very much to the fore. “It would be wise,” says the Report, “to regard the problem as already calling for action on a national scale.” These it is suggested would include adequate supplies of standardised domestic and industrial equipment for burning smokeless fuels, and the revision of the powers of local authorities in whose hands the matter at present rests. While we are in full agreement with these suggested remedies the difficulties of applying them are obviously very great and the work of a generation if the authors of the fantastic objections already alluded to and possibly others of a like way of thinking have any real say in the matter.

Details

British Food Journal, vol. 49 no. 1
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 12 January 2022

Rowena B. Russell, Kate Theodore and Julie Lloyd

This study aims to explore how care staff working with people with learning disabilities experienced psychologist-facilitated team formulation sessions in a cognitive analytic…

297

Abstract

Purpose

This study aims to explore how care staff working with people with learning disabilities experienced psychologist-facilitated team formulation sessions in a cognitive analytic style (contextual reformulation).

Design/methodology/approach

Eleven participants attended at least one contextual reformulation session regarding a client their team referred because of challenging behaviour. Post-intervention semi-structured interviews were analysed using qualitative inductive thematic analysis.

Findings

Five themes were developed: multiple roles and functions of sessions and clinicians; challenging behaviour in relationship; making links – understanding can be enlightening, containing and practical; the process of developing a shared understanding and approach; and caught between two perspectives. Findings suggested contextual reformulation helped staff see challenging behaviour as relational, provided them with the space to reflect on their emotions and relate compassionately to themselves and others, and ultimately helped them to focus their interventions on understanding and relationally managing rather than acting to reduce behaviour.

Research limitations/implications

Qualitative methodology allows no causal inferences to be made. Ten of 11 participants were female.

Originality/value

This qualitative study adds to the limited research base on team formulation in learning disabilities settings and specifically that using a cognitive analytic approach.

Details

Advances in Mental Health and Intellectual Disabilities, vol. 16 no. 1
Type: Research Article
ISSN: 2044-1282

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