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This paper presents a new method for measuring facility performance that encompasses financial and non‐financial indicators. This method is the outcome of a pilot study conducted with a local government authority (LGA) in Melbourne, Australia. The service balanced scorecard takes a stakeholder approach to the setting of performance objectives in relation to the LGA’s key result areas, and then assesses facility performance balancing financial and non‐financial indicators. The service balanced scorecard takes into account four different perspectives of facility performance – the community, services, building and financial perspectives – resulting in a facility performance profile. While in this particular instance the service balanced scorecard was used in local government, the method may also be adapted for use in a corporate environment.

The purpose of this paper is to develop a motivation framework that will enhance labour productivity for Iskandar Malaysia (IM) construction projects. The vision of IM development corridor is to become Southern Peninsular Malaysia’s most developed region by the year 2025. IM cannot realise this foresight without effective labour productivity. Previous studies have reported that the labour productivity of IM construction projects was six times lower than the labour productivity of Singapore construction projects, due to lack of motivation among IM labourers, and a shortage of local skilled labour. Therefore, there is a need to study how to motivate IM construction labourers, so as to increase their productivity.

A quantitative research method was used to collect data from IM construction skilled labourers and construction professionals, using two sets of questionnaire. The respondents were selected using a purposive sampling technique. In total, 40 skilled labourers and 50 construction professionals responded to the questionnaire survey, and the data were analysed using Statistical Package for Social Science software (version 22).

The analysis revealed the major factors that motivate labourers participating in IM construction projects. The factors were ranked hierarchically using Relative Importance Index (RII) and the outcome of the ranking indicated that effective management, viable construction practices, financial incentives, continuous training and development, and safe working environment were the most significant motivation strategies that positively influence IM construction labourers.

The study developed and validated a framework that can be used to boost the morale of IM construction labourers, so that their productivity can be increased. Implementation of the established motivation framework will also lead to career progression of IM construction labourers, based on the training elements in the framework. This career prospect will attract local skilled labourers to participate in IM construction projects.

Green building construction was adopted as a strategy to reduce energy consumption and the overall impact of the built environment on our natural environment. However, in Malaysia, previous studies have reaffirmed that green office buildings consume a substantial amount of energy, compared to their counterparts in Singapore. Moreover, there is still a significant performance gap between predicted energy measurements and actual operational energy consumption of green office buildings in Malaysia, due to occupants’ behavioural discrepancies. Therefore, the purpose of this paper is to develop energy efficiency practices for occupants of green office buildings in Malaysia. The developed practices integrate technology, organisation policy, and occupants’ behavioural strategies, in order to reduce the energy consumption of green office buildings in Malaysia.

To achieve the research goal, a mixed (quantitative and qualitative) research method was used to collect data from the research population. In total, 53 respondents working in a green office building complex in Kuala Lumpur Malaysia were surveyed using a questionnaire. Additionally, three top management staff of the green office building and two Malaysian construction professionals were interviewed. The study adopted convenience sampling technique in selecting the research respondents. The data from the questionnaire were analysed using SPSS software (version 22) while the interview data were analysed via thematic content analysis.

The findings suggest that the integration of technological strategy (use of BIM tools, sustainable building materials, etc.); organisational strategy (develop, implement and evaluate action plans, use of monitor/control systems, etc.); and occupants behavioural strategy (training, incentives, occupants energy efficiency guide, etc.) will critically reduce energy consumption of green office buildings in Malaysia.

Based on the findings, energy efficiency practices are developed to guide occupants in reducing the energy consumption of green office buildings in Malaysia. This strategy will contribute to reducing the performance gap that exists between predicted energy and actual energy use of green office buildings in Malaysia. However, the developed energy efficiency practices need to be validated to ascertain its workability in the green office building context.

Strategic management of facilities is now generally accepted best practice. Appraisal of facility performance has developed correspondingly and financial measures are no longer seen as the prime indicator of success. Holistic models that include the processes supporting fulfilment of an organisation’s strategic aims are now considered to provide more appropriate measures. Recent focus in the service‐oriented context of local government authority (LGA) facility management has particularly turned toward such models. This paper discusses the issues and inherent tensions arising from the strategic measurement of local government facilities in a service delivery context. It is argued that outwardly the strategic objective of service delivery is common to the private and public sectors, but fundamental differences in the desired outcomes and responsibilities of the two sectors require different solutions. Even if one accepts the current trend in ‘balanced’ performance measurement, differing parameters in the private and public sectors impact on the design and evaluation of performance measures, especially in relation to process, efficiency, strategy formulation and responsiveness of the organisation to customer needs. If a facility is considered to be an enabler of processes that lead to desired outcomes, these differences must necessarily affect the design of facility performance measurement tools. The research with eight LGAs, reported here, supports the need for a new model for the evaluation of community facilities applicable in the local government context. Using stakeholder‐based focus groups, the need was identified for a service‐oriented model, where the facility is understood as the intersection of aspects of service provision, physical building substance and the community utilising the facility.

Most barriers and enablers of sustainable projects are related to procurement. The purpose of this paper is to propose a framework for evaluating green procurement practices throughout the lifecycle of road construction projects and demonstrates its application through an Australian case study.

The study is based on linking the phases of road construction with incentive mechanisms for proactively motivating behavioural change. A holistic view on utilised and potential incentives is attempted with a literature review and a state-of-practice review. The latter is based on interviews and 90 policy and procurement documents across five Australian states.

An evaluation framework with seven procurement stages is suggested to describe current state green procurement incentives throughout the delivery lifecycle of road construction projects. The Australian case study was found to provide useful data to identify gaps and strong points of the different states regarding their level of integration of sustainability and greenhouse gas emissions (GHG) reduction elements in their procurement practices. This understanding was used to draw recommendations on future advancement of green procurement.

Government entities across the globe can impact considerably the achievement of sustainability and GHG targets, by using their procurement practices and requirements to create incentives for contractors and suppliers to engage in more GHG conscious practices. The present study provides a systematic account of how green procurement practices can be underpinned using the Australian road construction industry as a case study, and distinguish between strong and weak links in the green procurement chain to draw recommendations for future initiatives.

The paper aims to establish empirical connections between corporate real estate management (CREM) practices and organisations' sources of sustainable competitive advantage (SSCA). The alignment of CREM practices with modes of achieving competitiveness provides greater competitive advantage from CREM.

The model for sustainable competitive advantage for corporate real estate (CRE) theorising the connections between CREM practices and SSCAs was implemented in a survey of Australian CRE managers. Practices' competitive benefits are reported at the aggregated level of practice categories and illustrated with a selected category of individual practices.

The model was supported by the study's results by providing connections suggested in the model but not previously corroborated in the literature. The cost source of sustainable competitive advantage was a dominant empirical competitive mode for CREM, as it was in the model. Categories of technical CREM practices providing competitive advantage were shown to be practices for “location/site selection”, “workplace styles” and “corporate finance for CRE”.

The research's relatively small sample of organisations meant that not all practices were evident. However, the study does establish the model's usefulness for evaluating CREM's alignment with organisations' modes of competition.

For CRE and its management to fully support a competitive organisation it is essential that CREM practices align with that organisation's competitive positioning. This research evaluated a framework for CRE managers to do this.

CRE, its management, and their connections to competitiveness have seldom been studied but are important as CRE is an organisations' second largest resource. This paper's model is a significant advance in frameworks linking CREM practices to organisational competitiveness for both practitioners and also further theoretical work in the area.

This purpose of this paper is to propose a model for the relationship between corporate real estate management (CREM) practices and an organisation's sustainable competitive advantage. Corporate real estate (CRE) plays an important but poorly recognised role in organisational competitiveness.

The model was developed from the strategic management, organisational competitiveness, and CRE literatures. A total of 162 CREM practices from the literature were connected, where possible, with cost, innovation and differentiation sources of sustainable competitive advantage. Clustering similar practices allowed the summarising of competitive effects in those clusters and each of the sources of sustainable competitive advantage. Technical CREM practices were the focus of analysis as they constitute the traditional core of CREM.

Many gaps were identified in the theoretical connections between practices and sources of sustainable competitive advantage. Overall, cost dominated as the mode of competition most affected by the practices. Cost, innovation and differentiation made roughly equivalent positive contributions, but cost was most negatively affected by CREM practices.

The model is conceptual and provides a framework for aligning CREM practices with an organisation's competitive strategies, to build CRE‐based strategic capabilities for competitiveness, and to optimise practices' competitive effects. The holistic model directly links core CRE techniques with business outcomes and establishes a framework for further exploration of this important relationship.

Organisational competitiveness, CRE, and CREM are seldom studied. This paper provides a useful connecting framework for CRE researchers and practitioners to research and advance efforts to realise CRE value for organisations.

This paper aims to establish a basis for considering and then studying the affective psychology found in subjective assessments encountered in managing facility provision, in this case in Australian local government.

The literature was used to construct a suite of models that provides a legitimate basis to consider affective, subjective and other assessments in the field. A psychologically‐based orientational qualitative enquiry using an Affective Lexicon was used for an empirical study.

The study found that affect is pervasive in the management of local government facilities. It was found in expectations facility management has concerning consequences of its work, stakeholders' expectations and evaluations, and had utility in managing facility projects. A Scheme of Affective Management is proposed that uses a suite of techniques to achieve affective outcomes and consequences from facility management. These results challenge so‐called objectivity in the field.

The empirical study occurred in Australian local government but it is likely that the results are generalisable to other countries and also to the private sector and could apply more generally to effective facility management.

A Scheme of Affective Management is introduced that provides a suite of practices that could be employed to manage facility projects' affective outcomes.

The field embraces the psychology of facilities. This paper is a very early example that demonstrates that considering psychology in the management of facilities is also important.