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Article
Publication date: 1 August 2016

Yang Zhao, Shengli Deng, Ting Gao and Ruoxin Zhou

This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The primary…

1600

Abstract

Purpose

This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The primary objective is to explore the impact of user experience on user needs, which is conducted by a comparison between two user groups over their needs from three aspects – service function, service mode and information content.

Design/methodology/approach

Data were collected from 353 library users from ten Chinese universities via questionnaires. Based on the user needs model, three dimensions of user needs were established for mobile information services and 26 measurement items were generated through a review of the literature. Furthermore, based on frequency analysis, independent samples t-test and the calculation of need rate, the demand differences in mobile information services between existing and potential users were explored.

Findings

Significant differences existed in the needs for service functions and service modes of mobile information services between existing users and potential users. Existing users cared more about such characteristics as intelligence, personalization and the variety of mobile services. Potential users, in contrast, concerned themselves more with the usability of mobile services and similarity to traditional information services. These two user groups showed little difference in the needs for information content, as they both have strict requirements for specialty, richness in and quality of information resources in mobile network environments.

Originality/value

Previous research on user needs for mobile libraries services has been primarily conducted from the perspectives of existing users. This study, however, compared the needs of existing and potential users based on their previous experiences, which can help libraries to know better what their users need and improve the quality of mobile information services to meet those needs. This can also make existing users more willing to use the services and cultivate the usage habits of potential users at the same time.

Details

The Electronic Library, vol. 34 no. 4
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 22 November 2018

Yang Zhao, Yawen Chen, Ruoxin Zhou and Yinping Ci

The purpose of this paper is to explore the factors influencing customers’ willingness to participate in virtual brand community’s value co-creation and help companies better…

3368

Abstract

Purpose

The purpose of this paper is to explore the factors influencing customers’ willingness to participate in virtual brand community’s value co-creation and help companies better operating the virtual brand community.

Design/methodology/approach

Based on social cognitive theory and the features of the virtual brand community, this paper constructed a model of factors influencing customers’ willingness to participate in virtual brand community’s value co-creation. Then this paper quantitatively analyzed the mediating effect and the moderating effect.

Findings

The empirical analysis came to the following conclusions: first, in virtual brand communities, customers’ willingness to participate in value co-creation would be influenced by subject factors, environment factors, brand factors and perceived value factor. Second, customer involvement is an important moderator. The more involved the customer is, the more he/she will rely on the virtual brand community. Particularly, customer involvement has a positive moderating effect on the influence of subject factors, while it has a negative moderating effect on the influence of community experience and community trust. Third, perceived value plays a significant mediating role between subject factors and customers’ willingness to participate in value co-creation.

Practical implications

The results of this study can help companies better understand the influence of external factors like environment and brand so that they can better operate the virtual brand community and encourage customers to contribute to the development of the community and the brand.

Originality/value

Most of the existing studies focused on the formation of virtual brand communities and customers’ participation behaviors, but there is limited research focusing on what contributes to customers’ participation in value co-creation of virtual brand communities. This study, therefore, attempts to bridge the research gap.

Details

Online Information Review, vol. 43 no. 3
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 15 November 2022

Ning Wang, Yang Zhao, Ruoxin Zhou and Yixuan Li

Online platforms are providing diversified and personalized services with user information. Users should decide if they should give up parts of information for convenience, with…

800

Abstract

Purpose

Online platforms are providing diversified and personalized services with user information. Users should decide if they should give up parts of information for convenience, with their information being at the risk of being illegally collected, leaked, spread and misused. This study aims to explore the main factors influencing users' online information disclosure intention from the perspectives of privacy, technology acceptance and trust, and the authors extend previous research with two moderators.

Design/methodology/approach

Based on 48 independent empirical studies, this paper conducted a meta-analysis to synthesize existing results from collected individual studies. This meta-analysis explored the main factors influencing users' online information disclosure intention from the perspectives of privacy, technology acceptance and trust.

Findings

The meta-analysis results based on 48 independent studies revealed that perceived benefit, trust, subjective norm and perceived behavioral control have significant positive effects, while perceived privacy risk and privacy concern have significant negative effects. Moreover, cultural background and platform type moderate the relationship between antecedents and online information disclosure intention.

Originality/value

This paper explored the moderating effects of an individual factor and a platform factor on users' online information disclosure intention. The moderating effect of cultural differences is examined with Hofstede's dimensions, and the moderating role of the purpose of online information disclosure is examined with platform type. This study extends online information disclosure literature with a multi-perspective meta-analysis and provides guidelines for practitioners.

Details

Aslib Journal of Information Management, vol. 75 no. 6
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 18 September 2017

Yang Zhao, Ruoxin Zhou and Yinping Ci

The purpose of this paper is to explore the key factors influencing the service innovation of mobile social networks (MSNs), figure out the mechanism of all factors in different…

704

Abstract

Purpose

The purpose of this paper is to explore the key factors influencing the service innovation of mobile social networks (MSNs), figure out the mechanism of all factors in different stages of service innovation and help mobile social application developers promote better service innovation.

Design/methodology/approach

From previous research, this paper adopted nine initial factors that influence the service innovation of MSNs, and divide the service innovation process into three stages (i.e. demand analysis, service design and innovation implementation). On that basis, the authors constructed a model, and then collected data from 184 managers from 20 leading MSN corporates in China through questionnaires to examine the model. Furthermore, factor analysis was used to extract key factors influencing the service innovation of MSNs, correlation analysis was employed to discuss the relationship among factors and regression analysis was applied to explore their specific roles in different stages in the service innovation process.

Findings

The empirical results show that the service innovation of MSNs is mainly influenced by five key factors: user, developer, market environment, social environment and technology. The authors found that different factors played remarkably different roles in the three stages. In specific, all factors but technology are important in the demand analysis stage; all factors but social environment are critical to service design; and all factors but user contribute to the implementation of service innovation.

Practical implications

The results of this study can help mobile social application developers and mobile social service providers in China to better understand the driving force of service innovation and what should be emphasized in different stages, and then find the optimal path to implement service innovation, improve their service quality and user experience and facilitate the development of Chinese MSNs.

Originality/value

This is the first research that comprehensively explores factors influencing the service innovation of Chinese MSNs from multi-dimensional perspectives, which provides profound theoretical guidance to the practice of service innovation in China. Also, it contributes to the development of innovation theory of traditional web services.

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Article
Publication date: 28 February 2023

Ning Wang, Yang Zhao and Ruoxin Zhou

As a derivative model of e-commerce, social commerce has received increasing attention in recent years. Empirical studies on social commerce have examined the key factors that…

954

Abstract

Purpose

As a derivative model of e-commerce, social commerce has received increasing attention in recent years. Empirical studies on social commerce have examined the key factors that influence users' attitudes or adoption intentions, but their conclusions are context-based and are not entirely consistent. This study aims to draw a general conclusion by systematically synthesizing the findings of previous studies and examine whether cultural differences play a moderating role in users' social commerce adoption.

Design/methodology/approach

A meta-analysis based on 11,786 independent samples from 39 empirical studies was conducted to integrate their results and develop a comprehensive conceptual model. A moderator analysis was carried out to investigate the moderating effect of culture by dividing the context into subgroups of individualistic and collectivistic cultures.

Findings

The results show that this comprehensive conceptual model can help better understand the adoption of social commerce. Meanwhile, the moderator analysis indicates that cultural differences have a significant moderating effect on the relationship between the determinants and the adoption of social commerce.

Originality/value

The findings of this paper have theoretical implications and make managerial contributions.

Details

Data Technologies and Applications, vol. 57 no. 4
Type: Research Article
ISSN: 2514-9288

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Article
Publication date: 9 May 2023

Dan Wang

This research conducts bibliometric analyses and network mapping on smart libraries worldwide. It examines publication profiles, identifies the most cited publications and…

843

Abstract

Purpose

This research conducts bibliometric analyses and network mapping on smart libraries worldwide. It examines publication profiles, identifies the most cited publications and preferred sources and considers the cooperation of the authors, organizations and countries worldwide. The research also highlights keyword trends and clusters and finds new developments and emerging trends from the co-cited references network.

Design/methodology/approach

A total of 264 records with 1,200 citations were extracted from the Web of Science database from 2003 to 2021. The trends in the smart library were analyzed and visualized using BibExcel, VOSviewer, Biblioshiny and CiteSpace.

Findings

The People’s Republic of China had the most publications (119), the most citations (374), the highest H-index (12) and the highest total link strength (TLS = 25). Wuhan University had the highest H-index (6). Chiu, Dickson K. W. (H-index = 4, TLS = 22) and Lo, Patrick (H-index = 4, TLS = 21) from the University of Hong Kong had the highest H-indices and were the most cooperative authors. Library Hi Tech was the most preferred journal. “Mobile library” was the most frequently used keyword. “Mobile context” was the largest cluster on the research front.

Research limitations/implications

This study helps librarians, scientists and funders understand smart library trends.

Originality/value

There are several studies and solid background research on smart libraries. However, to the best of the author’s knowledge, this study is the first to conduct bibliometric analyses and network mapping on smart libraries around the globe.

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Article
Publication date: 13 July 2021

Ruoxin Xiong and Pingbo Tang

Automated dust monitoring in workplaces helps provide timely alerts to over-exposed workers and effective mitigation measures for proactive dust control. However, the cluttered…

641

Abstract

Purpose

Automated dust monitoring in workplaces helps provide timely alerts to over-exposed workers and effective mitigation measures for proactive dust control. However, the cluttered nature of construction sites poses a practical challenge to obtain enough high-quality images in the real world. The study aims to establish a framework that overcomes the challenges of lacking sufficient imagery data (“data-hungry problem”) for training computer vision algorithms to monitor construction dust.

Design/methodology/approach

This study develops a synthetic image generation method that incorporates virtual environments of construction dust for producing training samples. Three state-of-the-art object detection algorithms, including Faster-RCNN, you only look once (YOLO) and single shot detection (SSD), are trained using solely synthetic images. Finally, this research provides a comparative analysis of object detection algorithms for real-world dust monitoring regarding the accuracy and computational efficiency.

Findings

This study creates a construction dust emission (CDE) dataset consisting of 3,860 synthetic dust images as the training dataset and 1,015 real-world images as the testing dataset. The YOLO-v3 model achieves the best performance with a 0.93 F1 score and 31.44 fps among all three object detection models. The experimental results indicate that training dust detection algorithms with only synthetic images can achieve acceptable performance on real-world images.

Originality/value

This study provides insights into two questions: (1) how synthetic images could help train dust detection models to overcome data-hungry problems and (2) how well state-of-the-art deep learning algorithms can detect nonrigid construction dust.

Details

Smart and Sustainable Built Environment, vol. 10 no. 3
Type: Research Article
ISSN: 2046-6099

Keywords

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Article
Publication date: 9 March 2021

Muhammad Farrukh and Nabeel Younus Ansari

Customer value cocreation (VCC) behavior is gaining increased scholarly attention in the services marketing discipline and has become a top research priority in recent times…

658

Abstract

Purpose

Customer value cocreation (VCC) behavior is gaining increased scholarly attention in the services marketing discipline and has become a top research priority in recent times. Despite the growing interest in studying VCC, less scholarly attention has been paid to study the crucial role of frontline service employees in activating customer participation in the VCC process. Hence, to bridge this research gap, the present research expanded VCC research streams by investigating the mediating effect of frontline service employees' innovative behavior in psychological capital and customer VCC behavior relationship.

Design/methodology/approach

Data collected from 255 hotel employee–customer dyads were analyzed through Smart PLS to measure the proposed relationships.

Findings

The results suggest the mediating effect of frontline service employees' innovative behavior in psychological capital and customer VCC behavior relationship.

Originality/value

The current research made a significant contribution to the VCC field by identifying driving forces that encourage customers to exhibit VCC behaviors.

Details

Benchmarking: An International Journal, vol. 28 no. 8
Type: Research Article
ISSN: 1463-5771

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