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The purpose of this paper is to assess how we implement new ways of managing relational risk at the operational level of outsourced projects and to provide guidance to project management (PM) policy makers and practitioners seeking to ensure project operations consistently deliver project relational risk management (PRRM) strategies.

Through exploratory study data were obtained from a panel of six experts in PM and from a pilot survey of PM practitioners. The data reveal future directions and vectors for scholarship and research activity in terms of the impact of PRMM-related mechanisms and deliverables on project success and the implementation process to enhance PRRM as a key PM capability.

Deliverables for PRRM need to part of a multidimensional framework that includes mechanisms besides the contract. Such a framework enables the codification of PM knowledge so that PRRM contributes to project success. With knowledge codified, PRRM strategies can be consistently delivered at the operational level. The framework is novel in that it integrates hereto disparate elements that are encompassed under the broad umbrella of relational governance mechanisms.

PM policy makers and practitioners recognise the importance of effective relationships to deliver projects successfully, yet they lack practical solutions to address the negative effects of dysfunctional relationships. The authors provide a list of PM deliverables for effective PRRM, including deliverables besides those related to the contract, which can be used in practice to bring the gap between PRRM strategy development and implementation. This will enable client organisations that outsource their projects to an external contractor to enhance their PRRM capability and increase the likelihood of project success.

The authors provide insights into how PRRM is practised at the project operations’ level where PM is outsourced. These insights lead to three pathways of impactful Operations Management (OM)/PM scholarship and research, namely, the following: 1) How PM deliverables act as a key success factor for effective PRRM? 2) How the duality of roles carried out by PM actors influences PRMM practices? 3) How companies innovate to enhance their PRMM capability? These pathways will enable PM research and scholarship to address disconnects between PRMM strategy and operations and hence go beyond answering “what” PRMM is to encompass “how” it is implemented.

The goal of this study is to predict the farmers’ concerns about agricultural index-insurance (AII) for weather risk mitigation of horticultural crops in hilly regions. The key impetus of analysis is to prioritize the AII requirements based on the farmers’ perspectives using the requirements prioritization approach.

The integrated approach has been applied in this paper. Initially, the MoSCoW prioritization technique has been employed to prioritize the AII attributes utilizing a four-dimensional agriculture insurance scale. Later, the rank sum weighting method was deployed to assign the ultimate rank to AII attributes based on the farmers’ responses.

Findings specified that out of 15 AII attributes, majority of 11 attributes were placed in “must have” and “should have” categories that related to claim, design, premium and grievance management dimensions. However, three AII attributes are placed in the “could have” category. Additionally, findings of rank-sum weighting method-based ranking can help insurers in redesigning farmers-oriented AII services for risk mitigation of horticulture crops by incorporating these ranks as per their priority level.

The prioritized AII attributes are helpful for insurers and managers in order to solve the problems associated with design, premium, claim and grievance management of AII.

Findings deliver significant insights to insurers to incorporate the prioritized AII attributes ranked by farmers.

This is the initial known analysis that integrated the MoSCoW and rank sum weighting method to prioritize the AII requirements prioritization among Indian farmers.

Sustainability assessment of risk-management policies has been needed to analyze their corporate social impact on stakeholders in terms of environmental, social and governance (ESG) and corporate social responsibility (CSR) accountability aspects. Thus, weather index insurance (WII) is a significant risk-management policy; there is a need to explore the corporate socio-environmental impact of WII on stakeholders. Thus, the purpose of this study is to develop a theoretical framework for theorizing the sustainability reporting aspect of WII.

This study performs qualitative exploratory research using in-depth interviews with ten experts. It has been carried out through semi-structured interviews with academic and professional experts and analyzed the interview transcripts using qualitative analysis.

This study’s outcomes contribute a new paradigm in the ESG and CSR accountability domain from the perspectives of stakeholder theory. The findings of this study reported a novel conceptual framework for integrated sustainability reporting of WII based on ESG and CSR constructs. The thematic content analysis of interview transcripts and WII literature exposed the significant accountability of WII towards human, ecological and financial capital.

This study provides valuable insights into the theoretical development of WII sustainability domain by developing a theoretical framework that provides a further pathway for future researchers.

This study attempts to analyze the WII exposure toward ESG and CSR dimensions that are helpful for insurers, farmers, managers and governments.

This study firstly bridges the gap between WII theoretical knowledge and professional practice in terms of sustainability assessment of WII.

The main impetus of the current paper is to identify and prioritize the work–family balance (WFB) satisfaction attributes specifically for working sole mothers' by deploying the Kano technique and weighted average method.

A multi-stage methodology has been used in the present analysis. Initially, the Kano method has been utilized to categorize the WFB satisfaction attributes using a three-dimensional WFB satisfaction scale. Afterward, the satisfaction coefficient technique was employed on Kano outcomes to get the WFB satisfaction and dissatisfaction index. Subsequently, the weighted average method was employed to prioritize the WFB satisfaction attributes.

Findings uncovered the significance of a non-linear association between WFB attributes and employed sole mothers' WFB satisfaction. The findings revealed that one-dimensional and must-be-based WFB satisfaction attributes are responsible for sole mothers' WFB satisfaction and employing organizations must not overlook them. Additionally, the results of weighted average method-based prioritization can help organizations to focus on particular WFB satisfaction criteria according to their priority level.

The findings are useful for WFB policy-makers and managers to formulate a suitable WFB strategy specifically for single mothers.

Results provide a path for employers to minimize the work–family role conflict and societal dissatisfaction that helps sole mothers to attain the desired WFB.

This study first employed a novel approach that incorporates the Kano application with the weighted average method in order to prioritize the WFB satisfaction attributes for lone mothers.

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-02-2023-0074

With gaining popularity, online communities are increasing. It is leading to the data and information overflow. So, there are some challenges like cyber frauds, cyberbullying, etc. while engaging with online communities. Not only this, anonymity of the participants, stress and racism are also big challenges in online communities' interaction. Online harassers' attack tactics have changed over time. In addition, there are challenges like quality of discussion, inequality in participation of the users, etc. may scale online communities towards incitement and activism. Therefore, this study will try to analyse these challenges for overall benefit of the society.

The underlying fuzzy set theory is employed to handle the fuzziness of users' perceptions since the attributes are expressed in linguistic preferences. Through exhaustive literature review, the authors have identified 15 challenges. These challenges are further categorised as cause and effect by using DEMATEL (Decision-Making Trial and Evaluation Laboratory) approach.

Lack of strategic planning and uninspired discussions between users has emerged as a major challenge in cause category. This study further demonstrates how individual challenge can be managed and developed to navigate the online communities to maintain a healthy environment in society.

Results are based on limited dataset. Therefore, findings cannot be generalised for all online communities.

The research findings offer a suitable direction to policymakers to formulate and design policies, laws and regulations to increase user engagement in the online community. The study is beneficial to firms and researchers in understanding the factors influencing effective management of online communities.

The purpose of this paper is to explore the various application of artificial intelligence (AI) to social media and digital advertising professionals and agencies to specialize to an advanced degree and maintain collaboration and creativity to bring a better return on investment.

Digital marketers are still oblivious to the importance of AI application, while some others simply do not know how to implement it. AI is currently acting as a significant disruption in digital and social media marketing worldwide.

Based on the literature review, the paper identifies the various AI applications in the field of digital media marketing.

This paper can serve as a useful guide for social media marketers to implement AI applications to impact digital marketing strategies better.

There is lack of research on key governance issues (KGIs) to expedite the sustainability of corporate governance reforms in the Indian context. The purpose of this paper is to formulate a list of KGIs that would help in sustainability enhancement of corporate governance regime in India vis-à-vis other global counterparts.

First, governance issues have been identified after a thorough literature review and after taking opinion and suggestions of experts. Second, data have been collected through the questionnaire survey. Lastly, a model based on fuzzy set theory has been designed to identify the KGIs for the sustainability enhancement of corporate governance regime in the Indian context.

Five KGIs have been identified in this study based on fuzzy set theory, namely, ownership structure of the companies, code of best practices of corporate governance, regulatory framework including monitoring institutions of the country, untrue independence of independent directors in decision-making and judiciary system of the country.

The KGIs identified for the Indian economy in this study can be a useful reference for the regulators and policymakers to fill the present quality gap and devise measures to curb noncompliance and or implementation of laws on the ground level.

The KGIs identified for the Indian economy in this study can be a useful reference for the regulators and policymakers to fill the present quality gap and devise measures to curb noncompliance and/or implementation of laws on the ground level.

The novelty of this study stems from the fact that very few studies have assessed the perception of stakeholder’s about the current corporate regime in India. No study has identified KGIs.

The purpose of this study is to systematically review the state-of-art literature on the net-zero economy in the field of supply chain management.

A systematic literature review of 79 articles published from 2009 to 2021 has been conducted to minimise the researchers' bias and maximise the reliability and replicability of the study.

The thematic analysis reveals that studies in the field of net-zero economy have mostly been done on decarbonisation in the supply chain, emission control and life cycle analysis and environmental and energy management. The findings highlight the strong positive association between digitalisation, circular economy and resources optimization practices with net-zero economy goals. The study also addresses the challenges linked with the net-zero economy at the firm and country levels.

Practitioners in companies and academics might find this review valuable as this study reviews, classifies and analyses the studies, outlines the evolution of literature and offers directions for future studies using the theory, methodology and context (TMC) framework.

This is the first study that uses a structured approach to analyse studies done in the net-zero field by assessing publications from 2009 to 2021.

The study aims to identify the central paradoxical tensions existing in developing resilience in organisations. The main thrust of this study is to develop a thorough understanding of diverse conflicting tensions in building resilience and develop the possible strategies to surmount these tensions.

Using the case study approach, the study applied theory-elaboration strategy as this study is based on well-established literature from both digitalisation and resilience. The study uses the paradox theory lens in a case study to reconcile both theories with contextual idiosyncrasies.

The paradox theory lens provides perspectives to understand tensions during resilience development and the role of digital transformation in this process. It assesses the potential solutions for surmounting tensions in resilient operations. The mapping of workable solutions with different paradoxes and propositions has been proposed for future empirical research.

The study suggests that practitioners should not consider resilience and sustainability as mutually exclusive; instead, managers must embrace ongoing tensions to bring solutions to address these two essential organisational priorities.

To the best of the authors' knowledge, this is the first empirical study that applies paradox theory to understand how an organisation can build resilience while confronting several paradoxes. The study findings support that resilience practices can move in tandem with environmental sustainability goals rather than being usually mutually exclusive.

The present study aims to assess the role of supply chain resilience as an operational excellence approach to deal with disruptions caused by coronavirus pandemic in the food supply chain of an agri-food supply firm.

The case study method was used to analyse the disruptions faced by the agricultural food supply chain during the pandemic. The study applies a dynamic capability theory as a foundation to develop a contextualised resilience framework for agri-food supply chain to achieve operational excellence. The case has been analysed by using situation-actor-process (SAP) and learning-action-performance (LAP) framework.

The SAP aspect of framework points that the flexibility amongst actors for a resilient agriculture supply chain worsened due to the lockdown measures post COVID-19. The LAP aspect of framework suggests how resilience can be built at the supply, demand and logistics end through various proactive and reactive practices such as collaboration, coordination, ICT and ground-level inputs. Lack of commitment and inadequate support from top management towards supply chain resilience are also observed as significant challenges to maintain operational excellence during the pandemic.

One of the major implications of the study is that a mix of capabilities rather than a single capability can be the most appropriate way for making the supply chain resilient to maintain operational excellence during the pandemic. However, the sources of disruptions need to be duly recognised to derive the best-contextualised resilience framework for agri-food supply chains.

The development of a contextualised research framework as well as research propositions for analysing supply chain resilience are the major contribution of this study.